Hello everyone, so after I read all the reviews I decided to go ahead and order my Halloween costume. Now I live in Vancouver BC and I ordered the costume in November so that if something was wrong with it I could return it or exchange it. When my costume arrived it was missing the stockings and it fit too big. It also has a black mark on the white part from the black running from the fabric. I called and talked to customer service and they said that because it was international I wouldnt get a return label. Shipping would have cost almost as much as the costume so it wouldnt have been worth the return. Highly disappointed I really had high hopes for this site and I have just given about 77$ Canadian away for nothing than had to pay also the customs fees. It would be nice if they followed up or came up with a solution or did something but they havent done anything except take my money without a solution. Hope this doesnt happen to anyone else.
Meghan I am very concerned to hear how your defective item was addressed. That is not our procedure. I am unable to locate you order with the information you provided. If you could please send a private message with your full name, email address and order number I want to review your situation. Thank you for brining this to my attention. Regards Kiki