XenonHIDs.com

Wish I would have researched this site a little better before I "purchased" my hid cheadlight conversion kit from this scam business website! DO NOT GIVE THEM YOUR MONEY! I spent $73 with them n placed an order that I NEVER RECEIVED! Tracking number says it was never even shipped from California and it's been weeks. Can't get ahold of anyone whatsoever for any type of customer service regarding this matter either, no phone number, nothing! Had their supposed office hours posted but no number no email nothing. I'm in process of disputing the transaction with my bank instead to try to get my money back

Terrible customer service, computer generated replies. I bought complete wiring kit with bulbs as recommended. Received a ballast that was obviously previously installed and returned in the kit. One side of vehicle headlight will not work with bad ballast. Switched all components individually to prove out problem. Company started the RMA process but will not resolve the issue.
Would not recommend.

I ordered my husband hundreds of dollars worth of HID kits for Christmas. Once installed, they caused several warnings to come across the dash of his brand new truck. After messing with them and trying to fix the issues, he decided to return them. I jumped through the hoops of returning the items, and paid for the shipping to do so, as XenonHID doesn't pay for this. The received the items weeks ago according to the tracking number I have connected to the package, yet I haven't seen a dime in returns. No one EVER answers the customer service number when called, and the live chat people say they can't help with that. I still have not had responses to my emails either. I would never ever ever recommend this company to even my worst enemy!

Since my purchase, I actually enjoyed these lights, they made quite an improvement on my motorcycle. But then I started having problems with them, and this company absolutely will not communicate with you. It's almost impossible to talk to anyone they will not respond to your calls or your emails, their online chat is a private company. But the cost of these darn lights I'm so disappointed that I didn't see the reviews prior so this one's on me. I highly recommend to NOT do business with this shadow company, do not pay for any kind of warranty because they will not honor it and that's half the price. If I could give this company zero stars I would. This is a part of the digital world that us old schoolers hate, as you never know who you're doing business with online and it's nothing but a bunch of clown scammers.

There is no life time warranty! I tried to get replacements and was just ignored. The customer service sales agents are not aware of the scam that is going on, For the warranty, you are required to file it on line and this is where you are ignored. I called the sales agents several times to file the claim and they direct you to the online claim service. I called the sales agents and acted like a new customer and asked if there is truly a Life Time Warranty. They replied "Absolutely". Some of the agents I recognized when I called and would ask about the warranty and would get the "Absolutely" answer. I told them that they could be charged with fraud. I know I scared a few agents. Please Do Not Buy from these idiots! They really should be shut down! They show all these great reviews on their website. I wanted to leave a review on their website and found out that you can't. So all the reviews are bogus!

I bought some LED bulbs from xenonhids.com two years ago. The bulbs seemed good at the time, but I later realized that they were a very cheap design and way overpriced. Now, after only two years, one of the bulbs has failed. I contacted their customer service and they replied a few days later, saying that the replacement bulbs are out of stock and they'll send them when they're back in stock. However, when I replied asking for a refund instead, I never got a response. They seem like a really sketchy company and I'm just hoping I can get the issue resolved before they go out of business.

We purchased these lights several years ago and loved them. Then one bulb went bad, filed claim and quickly got response and replacement bulb. Then the other side bulb went out and we filed our claim only to be told out of stock. Following up numerous times, since Feb 2021 "Will send out when stock is replenished" They currently have the bulbs IN STOCK -"trying to catch up on backorders"- "trying to accommodate orders" My thought is, well if you are selling them, why can't you send out my replacement. WTH does my bulb that has a LIFETIME warranty not matter? " They must not care about customer satisfaction "Take care of previous CUSTOMER " guess not and yes as of today 7-13-21 I still have no replacement bulb and went to another site and purchased new ones. I am at the point, I would rather pay for several $35.00 sets that last several years than to be told Lifetime warranty and have to beg for the replacement and pay triple.

This company is absolute trash. I ordered a HID kit & light bulbs for my truck december 24th. I had to open a case against them in PayPal to get my $151 back on April 15th. I have proof they were never delivered from the company themselves that received the package back from USPS. Tried calling & emailing multiple times with no call back or money back. Don't waste your time.

I ordered the replacement hids. They sent me the incorrect ones. So far, I have sent 5 emails as we cannot call them for a simple replacement. They keep saying the one they sent me is the correct. I showed them a photo of the prior ones I replaced and they keep asking me to try their replacement. I removed clips, rings, everything and it cannot be replaced. The replacement does not even work when I plug it to the wire. It is very frustrating. I liked the hids but good luck replacing them. I will never buy them again!

My experience has been horrible since my initial order. I ordered the HID conversion kit for my 2002 Ford F250, and LED fog light pair. Package arrives, no fog lights. Finally get a reply saying they will ship the fog lights and an apology. Package arrives, 1 fog light. Contact again. Finally receive 2 fog lights. Finally get time to do the install and notice there's no difference between bright and dim. Randomly the lights will change brightness, like the relays are sticking. I decided to change the headlights (not bulbs) to a projector style. So that requires me to buy 2 more ballasts, and 4 new H1 style bulbs. Promised 1-2 days shipping. 3 days later they ship them. I get them finally and now all 4 lights are on at the same time. I can't dim my lights and as a result I can't drive my truck at night. Tech won't email or call me. Live chat is useless to help. I'm ready to take everything out and throw close to $500 in the trash. Please stay away from this company.

Spent about $160 on HID's, and sent numerous emails on the contact us page, but can not get anybody to reach out to me. They do not have phones for the company, and the phone number redirects you to the 'contact us' page. I did a charge-back, and they created a shipping label for my product. I was relieved, I thought I was finally getting my product I paid for.

That was two months ago, they never sent the parcel to USPS, but because the tracking-number exists, they were able to reject a chargeback. It's the only bad experience I've ever had with a company.

Once they get your money, they wash their hands of you. I would never deal with them again. Ever. Customer service is stone-age.

Agree to what everyone is saying it is so try please don't order from them. Can't reach anyone even with email or phone..

Ordered some hid lights from this company, paid extra for rushed shipping, 2 weeks later get the product go figure it's broken when I open the box…. Called 10 times phone lines are currently out of service & they will not respond to me when I ask for my money back… it's a shame $#*! head companies like this get away with bull$#*! like this and nothing is ever done to them for committing crimes which is theft how I see it, but let an average blue cooler person like me or you try that $#*! and they would hang us! It makes me sick it really does, I hope this review is blasted on there home page, every social media available, make t shirts to wear and bumper stickers to advertise it as well cause they absolutely suck as a business as far as standard go! I wouldn't refer them to my worse enemy is how $#*!ty and horrible they are…

It's been weeks and I haven't received my order, they don't answer the phone, they don't respond to emails. DO NOT ORDER FROM THEM! They'll keep your money and never send you anything.