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Brian L.

Charlotte NC

Contributor Level

Total Points
161

2 Reviews by Brian

  • AliExpress

9/3/23

I ordered a Lethem Battery. Found out that it was insufficient, I requested a refund. They said I needed to send it back. They are supposed to supply you a return label. Instead I got a Chinese address. I tried to get a label through USPS. I had USPS on the phone for several hours. I found I could not get one because of restrictions. You may have to have a special license to do so. I told AliExpress support staff. I also said I see that in their Buyer protection (Attached) I am supposed to receive a return label free. They determined that since I did not send the battery I will have to forfeit my refund. Just SICK!

Tip for consumers:
Don't trust them

Products used:
Lethem Battery

Service
Value
Shipping
Returns
Quality
  • XenonHIDs.com

5/5/21
Verified purchase

There is no life time warranty! I tried to get replacements and was just ignored. The customer service sales agents are not aware of the scam that is going on, For the warranty, you are required to file it on line and this is where you are ignored. I called the sales agents several times to file the claim and they direct you to the online claim service. I called the sales agents and acted like a new customer and asked if there is truly a Life Time Warranty. They replied "Absolutely". Some of the agents I recognized when I called and would ask about the warranty and would get the "Absolutely" answer. I told them that they could be charged with fraud. I know I scared a few agents. Please Do Not Buy from these idiots! They really should be shut down! They show all these great reviews on their website. I wanted to leave a review on their website and found out that you can't. So all the reviews are bogus!

Service
Value
Shipping
Returns
Quality

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