They do respond in good time. Evertime I try to get hold of them they responded the day after
No, not at all, chat line is private company. I honestly have a customer service. This is appearing more to me like somebody that's working out of their garage that only sells stuff and does not return it
They have online assistant to help you buy, but not service warranty work.
Not easy in the slightest. They make it impossible to contact them.
Very difficult. They prefer to chat but have no Epicurus answers.