Wink Beds

The exchange process went very smoothly. And the new mattress is a much better fit for us.

We originally purchased a Wink mattress for our primary home in 2020. We purchased another one for our cabin a year later. This mattress we purchased for a home near our grandchildren. We like having the same sleeping experience wherever we are staying. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.

Easy to set up, super comfortable. For the price, it's fantastic. The stitching looks like a 3rd grader did it in some parts, but I guess that's what sheets are for?

First impression - OK, the bed is comfortable. After the 3rd night I realized I had only changed positions 2 times. No more tossing and turning! A+ for pressure relief. For me it has the prefect amount of softness and firmness. After sleeping on it for 1 week I can say I absolutely love this mattress and talked my sister into buying one.

Great! I'm really enjoying the bed. All of the reviews and descriptions have been spot on!

Superior customer service. Responded promptly to and addressed my specific requests, to my satisfaction. Purchasing from Winkbeds was an extremely positive experience!

Chelsea provided superior customer service. Even followed up to let me know that my mattress was delivered. Best customer service - by far - of my whole move. Thank you very much!

We purchased a soft queen winkbed mattress 3 years ago. We notice an issue with a small group of coils which would not decompress. We contacted winkbed and talked to Josh about the issue. After sending a few pics of the mattress issue, Winkbed quickly sent a replacement mattress free of charge. Great and friendly customer service which is hard to find these days.

Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.

Love Wink Beds! This is my second purchase, this one is for my 13 year old daughter and she says "it's perfection". I can hardly get her out of bed. :)

I bought the king luxury firm mattress in April after reading the good reviews. It is unfortunately very uncomfortable and my lower back and hips have been in pain since the last few months. It has gotten so bad that I wake up uncomfortable from the pain. We change the position of the mattress every few weeks as was recommended on this site but it still sags, especially in the middle. It feels like I'm falling into the bed when I sleep. I wanted to write a review but cannot access the link Winkbeds sent. It shows error everytime I click it. And there's no way to leave a review on the site. I would suggest see Amazon reviews before buying. Only good thing about the mattress is the height. We bought it originally because it was made in USA and thought it would be good quality. Unfortunately, it is not worth the $1800.

Ordering was easy and mattress arrived quickly. No complaints so far so I can't comment on customer service.

Essentially you get custom mattresses for a great price. We needed two different levels of soft/firm but the same thickness in the mattress. This meets the need. We are sleeping well and enjoying our new mattresses.

I was excited to get this WinkBed mattress. Unfortunately, after using it for two weeks I have horrible back pain from the mattress. They have a "generous" 120 day return policy but you have to hold onto the mattress for 60 days before you can return it. The pain is so unbearable that I have to sleep on my couch until I get a new mattress. I understand that the mattress needs to "adjust", which is why they want me to wait for 60 days, but there is no question this mattress is causing me pain and I can't wait for 2 months before returning it. I bought a new one from a different place and will be shelving this one until I can return it for a full refund.

Wink bed customer service is great. I ordered the firm initially, but that ended up being to firm for me. I ended up exchange the firm for the luxury firm and the luxury firm is perfect for me. I'm usually a back sleeper, but on occasions I like to lay on my side. With the firm bed you won't be able to lay on your side it is too hard. With the luxury firm you can lay on your side and back.

Over all great experience. I was a little concerned because a king size bed showed up in a box. Opened it on the bed, and within 20 min it was like brand new!

Easy to order, and delivery was fast. The UPS delivery driver, thankfully, had a hand truck. They can only leave by your front door. It would be wise to have your own hand truck to deliver and hopefully you don't have a lot of steps! It's heavy!

Experience has been great. Ordered bed. Arrived in a timely manner. Had a defect. Customer service responded right away and offered 3 solutions to correct mattress defect. I really appreciate the customer service. This is a really big purchase for us. Ordering online can be a bit of an unknow. They back their products 100%.

Wonderful. I accidently had too many beds in my cart, therefor ordered too many beds. They immediately refunded my credit card before processing the order.

Invalid shipping date provided, Chat function not available on Saturday, and customer service does not respond in timely manner. The bed is fine

Poor customer service resonse...I had gotten an email that confirmed the date and time my new bed was supposed to arrive, I stayed home from work and waited that day, and when the bed was not delivered - I contacted customer service for an update. I then received a canned email stating "thanks for your purchase your new bed is being built and it would be a week or so for delivery" ...Still no response from customer service. The bed was in fact delivered and then a few days later customer service responded to my initial request with "we see you received your bed, etc"....seems so odd to me that there is no coordination from Wink. I received an email yesterday from "Dan" at Wink stating "we noticed you were looking at beds, can we help you with your purchase?" Meanwhile I have had the bed for over week...

Website was user friendly. Easy to set up and ready to use out of the box. Discarded my Amerisleep (would never recommend them to anyone) and am thankful to have found Wink! Back and Neck feel like they are re-aligning already.

I've only slept on my bed for four nights, but my back pain has lessened significantly. So far, I'm very pleased with my mattress.

Things to note:
This mattress DOES off gas. It's not terrible, but I have a sensitive nose. We've been sleeping on it for four nights, and still need to keep the windows open.
The delivery estimator on the main webpage was not accurate. However, when I called to find out when my mattress would ship, the mattress went out that day.

Chose this mattress cause it was rated best hybrid mattress by Forbes magazine. It's not nearly as soft or comfortable as I expected. Wish I had gotten a standard pillow top mattress.

Very simple and when I needed to have delivery delayed, customer service helped out and made that smooth

Delay shipment / delivery - handled smoothly.

Great customer service and product! I was hesitant to order but wish I had done so earlier.