I hired him to paint and stain the high roof areas. After completing his work Randy from Wilhelm recommended how I should finish my project. Not many contractors would do this. Id hire them again.
I hired All American lawn maintenance for some yard work that I needed done right away on a rental property. The owner came to look at it for an estimate and ended up doing the job right then for a great price. Also, after that I hired two of his guys to do a paint job on the same house and they started right away, again for a great price. I would hire them again with no questions asked. They show on time and do a super job.
Tip for consumers: Check out All American lawn maintenance on Thumbtack. You won't be sorry.Ask Jeff about Thumbtack
Thumbtack is a cost-ineffective time drain. On Craigslist I have over 100% new client contact rate and an nearly 100% hire rate. For every Craigslist add I post, I get more than one new client. With Thumbtack, I have a zero percent hire rate. It makes no sense. With Craigslist, people can see my work, shop my packages, know the prices and call me if they want to hire me. With Thumbtack, I have to spend much of my day reading requests, submitting quotes, and spending money for people who don't even know if they want to hire me yet. That's ridiculous. I have work to do.
I know what you're going to say. "But you can save templates!" Templates are useless in a creative and infinitely variable business like mine. They can sometimes get me close, but I need to be able to converse with a client to make them a quote. And Thumbtack makes me pay to even let a potential client know I exist. It is a poor system full of poor processes.
Thank you Jesus Diaz! He took on the challenge of finishing a crawl space with framing, drywall, and painting. He took a lot of pride in his craft, demonstrating professionalism and masterful expertise. A trusted gentleman and skillful craftsman. Affordable, timely, and complete.
Mike Kops, who is a Personal Trainer I found on your website is outstanding. I was looking for several things in the selection process.First, I needed to find someone that could not only get me in shape but deal with a long term injury that I have had. Second, I needed someone that I could trust in developing a program that would help me meet my goals and third, a good personality. Working out is hard but if you can do it with someone that has a good sense of humor, it helps take the edge off. I would recommend Mike Kops to anyone who wants to get back in shape or is currently working out but wants to achieve a higher of fitness.
Tip for consumers: It certainly helps narrow down the sure for a better than average trainer.Ask Greg about Thumbtack
Many of the complaints about Thumbtack comes from people who hire professionals. This review is from the professional's viewpoint and it might shed some light on why there are so many unhappy customers.
While Thumbtack has great potential for helping professional service providers find new customers, after using their service for about a year and spending several hundred dollars on leads, I have decided it's just not worth it.
You want to expand your business and Thumbtack offers a "free" website and dashboard where you can set up a profile, a mini-website, etc. and show potential customers what you can do for them.
They will send you quote requests from potential customers then you and four other pros can respond with quotes.
The potential customer can review the quotes, contact the pro or pros and ask questions about the quote and then make a decision about which pro to work with.
Sounds great, but here are the problems.
PROBLEM 1 - Poor Quality Quote Requests
While the interface is nice and they are working to improve the quoting process, about one third of the requests I have received no real useful information for professionals to actually quote on the project.
For example: After paying to respond to a request, I usually email a brief note to the potential client with a few basic questions like, "what is the size of the postcard you need designed?" or "how many do you need printed?" or "How many products will your ecommerce website have"and 90% of the time the potential client never responds, though they do open and read the quote message that I send.
It is obvious that there is no screening of the quote requests other than the form field have a check box or default response.
I can choose not to respond at all, and do choose to ignore a lot of the quotes, so I'm only losing my time spent reading through the emails.
However, because the quantity of incomplete quote requests is so high, the quote requests that are detailed get snapped up in less than a couple of minutes typically.
In some cases where I have been able to talk to potential customer, there is no written information and the customer will give different information to each pro they talk to, so the quotes the customer ends up with is all apples to oranges.
PROBLEM 2 - People Requesting A Service
I realize that many people are using Thumbtack who have never purchased services before and they just don't realize why the information is important, but one would think that Thumbtack would be capable of putting in a screening filter so that quote requests lacking any real information would be filtered out or sent back to the requestor for more information. Not so, that I can see.
If I were hiring someone to do something for me, I would want the pro to know as much as they could so they could give me a fair price.
I can only assume that some people requesting quotes are:
- Too lazy to complete the forms,
- Reading on a third grade level
- Purposely being vague so as to get more out of the pro
- Totally clueless as to what they need
What I have attempted to communicate with Thumbtack over the last 12 months or so is that their various quote request forms were to general and not adequate in terms of information needed to give an estimate, let alone an actual quote.
ABOUT THUMBTACK CUSTOMER SERVICE
While Thumbtack does have a help center where there are articles and some videos, if you have an issue or a question and you want to email them, you are limited to a Twitter response--just a few sentences,
By making it hard for professionals to give useful, detailed feedback it is clear to me they are not really interested in hearing detailed feedback or actual suggestions that could help them improve the service for both vendors and for end customers.
Last year, when I first started using the service I did get one response from customer service regarding an issue with quotes being sent, but with potential customers never reading or responding to the quotes. Thumbtack does have refund policy in the case where the quote recipient does not open a quote.
I did win one project for a client that totaled about $1,500. However, I have spent around $250 on credits to purchase leads and probably 30 + hours responding to quote requests and following up on quotes. My ROInot even a break even when I consider my hourly rate and time spent on quotes that went nowhere, not to mention the time spent setting up my profile (and the endless questions Thumbtack asks), mini-website and asking clients to post testimonials on Thumbtack.
HOW CAN THUMBTACK BE IMPROVED?
1) Screen all quote requests and reject or send back incomplete requests.
2) Allow a quality rating of the customer and their quotes by the pro. If I could rate each quote I see in terms of good to bad information and rate the customer in terms of whether they respond to a quote or not, this would be helpful to other pros considering working with a particular customer. Ebay has a 2-way rating system and it is easy for both the buyer and seller to see each others ratings.
3) Offer a "Window Shopping" version where uninformed customers can submit requests that are free for Thumbtack to respond to or where the customer pays a small fee to get educated. These would be for the, "I don't know what I want but I want to talk to someone first. Pros that respond to these type of requests could be given credits for purchasing quotes.
4) Require customers respond to each and every quote they get from professionals even if it's just a short note to say, "hey, your price was higher than everyone else," or "I really want to work with someone locally."
5) Offer a concierge service for professionals so pros can know that Thumbtack actually cares about pros and so Thumbtack can get better feedback on what needs to be changed. My bank and grocery store surveys me regularly.
6) Act like a real company. Publish a phone number and an address. I have both on my website and if anyone has a complaint about my company, I want to know.
7) Statistics. Thumbtack should have a ROI (return on investment) graph or analytics that shows pros what quotes get read, for how long, how much time the pro spends responding to quotes and tracks won projects.
CAN YOU MAKE MONEY WITH THUMBTACK?
Maybe. Getting a project and making a profit are two different things.
Be prepared to spend both money and time/effort. Keep a time log of all your Thumbtack activities to track your time.
If you have a low frustration level and don't mind working with a faceless company, that has no known address or phone number, and limited customer service, give it a shot.
If however, you value your time and you are looking for a real return on investment, you might want to look elsewhere.
THE THUMBTACK DASHBOARD
The dashboard Thumbtack provides is one of the best I have ever used. Its organized and it shows incoming quote requests and quotes that are in process.
The quote window is a split window with the quote request on the left and templates for replying on the right. In Safari on my iMac, the right side scroll bar doesnt work , but it works in Chrome so its a minor irritation.
After submitting a quote, you can follow up through Thumbtack to email privately with the customer as well as upload files so your conversations are captured until you are able to win the job and contact the customer directly.
In the dashboard you can select the different types of services you provide so you can receive only a few per day or many depending on how many different services you offer.
A good strategy is to save your different quotes with a different name or description so you can quickly respond to a quote request using a template, then just change the price or other details as needed.
COST OF QUOTES
Thumbtack uses a sliding scale for leads which appears to be based on the project budget, but many quote requests dont have a budget.
Quote requests for me cost between 3 and 14 credits typically, and a credit costs $1.67 but you can get a discount when buying large blocks of credits.
I am a professional graphic designer and website designer. I have worked with five or six lead providers over the past 10 years. The best I worked with was QuoteCatcher, which is not around anymore. They actually talked to each lead to confirm they were a real business and shared each lead with five vendors, but even with personal screening a few bad leads slipped through.
The cost with QuoteCatcher was $25 per lead. My closing rate was 20% but only about 50% of the leads were people ready to buy so there was some wasted time on quotes and followup only to discover the lead was actually a startup and not an established business.
However, one of the leads from QuoteCatcher turned into a regular client with significant ongoing work for about a year. This is an exception, not the norm.
Thumbtack appears to get leads from internet searches. While there is some screening by the customer who is looking for a service, the Thumbtack website is relying on what the customer enters on a form and the process cant distinguish between real businesses and people who have a real need and those who are window shopping or just trying to get information.
Many requests are from individuals with unrealistic expectations. I want a logo, business cards, a brochure designed and printed, and a 20 page website and the budget will be under $500.
My advice is to start slow and be selective about the leads you respond to. If you are getting too many leads, change your settings so you get a slower flow otherwise youll be going back and forth all day and getting your real work done.
ACTUAL QUOTE REQUEST EXAMPLE:
This is what I call an incomplete quote requesttheres just not enough information for me to quote or estimate.
Print (e.g., cards, posters, signs, artwork), Logo / branding, Web / digital art
Type of organization
Business or nonprofit
Not sure yet
(Intentionally left blank)
Printing services needed?
Yes, I would like help with printing
Printing service details
(Intentionally left blank)
Frisco, TX 75035
Professionals may travel to my address
I will travel to the pro up to 25 miles
This can be done over the phone or internet
Here is an example of a more complete quote request:
Small (fewer than 10 employees)
Social media goals
Increase user engagement, Gain visibility and brand recognition, Improve search ranking, Other (Introduce two new important products - achieve max engagement and conversion for purposes of investor presentation)
Social media channels
Facebook, Linkedin, Youtube, Other (Pinterest, Instagram)
Monthly estimated marketing campaign budget
Less than $500
As soon as possible
Francestown, NH 03043
Professionals may travel to my address
I will travel to the pro
This can be done over the phone or internet
Tip for consumers: Expect to spend several hours with your profile and professional website information before you get to actually quote on anything. Don't set your expectations too high and track your hours so you will know when you you've had enough.Ask Vann about Thumbtack
We had a terrible experience with a thumbtack contractor. They didn't show up on time - if at all for scheduled appointments. The workmanship was poor, they made a mess and didn't clean up - didn't finish the job. They wanted the check paid to an individual, not the company listed - very shady. A rating of (1) is generous.
those who claim they "hire" you are given only a very short time to review and many of those I dealt with (tax preparation issues) come in for a free consultation and never really hire you at all. No money is paid to the pro! Especially when I tell them that there is nothing they can do about their IRS tax problem except make arrangements to pay it. I then get a bad review. For not charging them and for telling them the truth. Review process is one sided and if people don't pay you when truly hiring you there is no way to let the community know they did not pay you. I would not waste my money with this company!!!
Hired P & P Painting (Victor Pina) to do painting of exterior trim on my home. He did such a good job, I hired him to paint a commercial steel building. Wow, what an awesome job - both projects. Would hire him again, should another project come up. I did not have him do any interior painting but he does that as well. Great job and very reasonable price for the project.
I hired 2 pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for 4 workings days and until I contacted them again. After that , They replied to my email with typical sentences to calm any customer not one his whole carpet ruined!!! after a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will see. I really lost a lot of money just because I trust them. They didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them. It took 2 months with back and forth and a lot of humiliation and lies claims from an unprofessional pro with nothing in return. they told me they will not do anything else for me (they already did nothing) and I have to deal with pro by myself!
Arrived on time. His work was exceptional. His prices were more than fair. Went out of his way to help with a personal project. He is highly professional. I would recommend him to anyone. I wouldn't consider calling anyone else for plumbing problems.
Bobbie O. Beck
WE HAD MAJOR WOODCRAFT COME IN AND PUT UP NEW FENCING (OVER 600 FEET) AND TRASH ENCLOSURES. THE FIRST THING THAT IMPRESSED US WAS HE WAS HERE WHEN HE SAID HE WOULD BE AND DID NOT LEAVE THE JOB UNTIL IT WAS FINISHED. THE CRAFTSMANSHIP WAS OLD SCHOOL AND VERY IMPRESSIVE. WE STRONGLY RECOMMEND AND WOULD REHIRE. THANKS NICK AND THANKS THUMBTACK!
Thumbtack has proven to me after initially paying 39.00 for a handful of quote credits only to get one booking.
I started to see a pattern with the profiles well/ I think something fishy is going on and Im going to monitor it.
Recently since I had not taken up to quoting on all of the incessant amount of requests for quotes that I began to realize I saw repeat names. And since I had not paid money for more credits all of a sudden this past week I got like 9 or ten "Free quotes" for services.
Something is very fishy with this so Im going to monitor its patterns some more!
Im on to you thumbtack!
The main issue with thumbtack, is that for vendors - it's a price game. Whoever gives the lowest price, wins the bet. Thumbtack does not ask people to even prove that they are professionals, therefore puts both, the consumer and provider, at risk. I am a professional photographer and I had a potential client ask if I will match a quote from thumbtack (6 hours coverage, 2 photographers for $250), which is absolutely crazy. Then she was upset because 2 "professionals" from thumbtack shot her wedding with their PHONES. Thumbtack is not a service that helps you find professionals, it's the same thing as looking for someone to do the job on Craigslist. No licenses, no contracts, no background checks - just a price bidding war with a bunch hobbyists.
Robbie Turner of Turner solutions was very professional and very honest. He was on time. I would recommend to anyone who need Electrical work. He fixed two outside sensors, put fan in bathroom , fixed fan in front room, changed 5 plugs,and fixed light in dinning room. He and his assistant were awesome. Would hire them again.
I needed a plumber immediately for a serious leak in my bathtub. I contacted Thumbtack and received a call from Bruce of Rooter Guy Plumbing, Inc. I told Bruce the problem. He quoted me a price and amazingly the cost was not increased when he saw the job. Bruce was courteous and professional and I will definitely be using his service again.
I initially signed up for the service, as a professional and had NO luck. That was BEFORE the price increase. Then, when I needed a moving company and a plumber, I turned to Thumbtack in hopes of finding a reasonably priced, local professional to hire for these services. As a consumer, I was disappointed in the responses I got, they were WAY overpriced. As a provider, with 5 star reviews and a longstanding history of excellent services, I wasted time and money on Thumbtack for finding new clients, I have never gotten a single response from the quotes I have sent. I am pretty convinced that there is something shady about this company and I don't think that my quotes are even being sent. I won't use Thumbtack again, because there is no way to even track or confirm that the quotes are being sent/received and that doesn't make sense. Food me once, shame on you........fool me twice, shame on me!
They make you pay for credits per customer looking at your quote, even if the customer doesn't hire any professional from the site. This means people can simply be price shopping or even be another professional scouting rates of other professionals and this costs your money. This site never generated a dime of business for me. Then, they refused to refund my money when I did not agree with how they were doing business.
I started working with thumbtack a year ago at the biggining when the bids were cheap I was getting work after the bids went up the work dropped as well . Every quotes I submitted the clients always changed there mind getting it done by a friend or family members . How is that fare to us that the clients as the free dome to change there mind but we don't have the free dome to get our money back. I have had people posting reviews on my page that I have never spoken to or met how is that possible . At angies list the client pay for the pro . Which makes it more likely to be real. Thumbstack isnt good for the pro time to let them go .
Thank goodness theres VIP CATERING....I USED THEM FOR MY SONS PART AND THEY DELIVERED. I WAS HAPPY WITH THE SERVICE , FOOD AND CONSIDERATION THAT WAS GIVEN TO ME AND THE FAMILY GATHERING. VIP WAS ALWAYS CONCERNED ABOUT OUR FEELINGS AND SATISFACTION WITH THERE SERVICE. THE FOOD WAS GREAT AND VERY TASTEFUL. THEY VIP WERE ON TIME AND TOOK CARE F US...I WOULD RECOMEND THEM TO ANY CATERING NEEDS. IM SURE WE WILL USE THEM AGAIN.....THANKS VIP JOB WELL DONE !
Last month, I couldn't decide on anything when it came to my house. I was desperate for an Interior Designer
I found Athena Ezell through Thumbtack, and WOW!
Everything looked fabulouse, new color pallet, reused furniture that looked brand new!
I couldn't have been more pleased!
I reccommend A.E. Designs, and Thumbtack to anyone!
Last month having putting patches on our tile roof for years, I finally decided to replace it. I found Guardian Exteriors on thumbtack.com. They were professional from the start. After the free estimate, Mr. Cole and his crew removed my old roof and replaced it with a new 30 yr. roof. Professional and fair are 2 words that come to mind when describing this company. I would recommend Guardian Exteriors to anyone. L.M. Mesquite, Tx
SHAME ON ALL OF YOU AT THUMBTACK FOR CONTINUING TO SUPPORT A DECEPTIVE "HANDYMAN" TAKING ADVANTAGE OF A SIGHT IMPAIRED HANDICAPPED DISABLED MAN" YOU HAVE NO SHAME.
I PAID HIM NOT ONLY FOR THE WORK, BUT 40 DOLLARS FOR HIS CHILDREN TO REMAIN IN CHILDCARE LONGER, AND ADDED TAX TO THE BILL HE GAVE ME FOR SUPPLIES THA THE FORGOT. NO ACT OF HONESTY OR KINDNESS GOES UNPUNISHED FOREVER APPARENTLY. AND THE STAFF AT THUMBTACK HIDES WITH HIM FROM ETHICS & RESOLUTION.
I AM SIGHT IMPAIRED AND HE KNEW IT - HE SAID I APPROVED A BACKSPLASH WALL I NEVER APPROVED - AND THEN HE LIED AND SAID I DID. THE LEFT AND THE CENTER MATCH - THE CENTER AND THE RIGHT DO NOT MATCH - STAND BEHIND YOUR WORK!
SHAME ON BOTH HIM & THUMBTACK.
Since I've been connected with Thumbtack for several months, I must say the "batting average" is rather disappointing. Maybe 10 to 15% of those I subut bids to respond and in one case, for instance, although she stated she wanted to reschedule after a last minute cancellation, didn't respond to my text message so as to reschedule. I've cut my rates to be more competitive, have six positive reviews and a very attractive website. So my intention is to henceforth ignore more of the offerings they pitch to me for quote submissions. And being in this business for 42 years, I'm not slashing my rates out of a desperate need to get more clients.
38 Questions & Answers