RoseWholesale has a rating of 2.0 stars from 3,305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 124th among Discount Clothing sites.
Proactively asks for customer feedback
Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!
Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.
Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!
Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.
I have dealt with Rose Wholesale for about 2 years or so, and have the pleasure of browsing their web site with satisfaction every time I order. Their customer service support take action right away for each ticket entered in 48 hours. Items not received Rose Wholesale will refund once investigated. Love their pricing of items and always a variety of different products which I love and especially around Christmas time. Their sizes fits all customer needs. Their shipping costs are reasonable.
Dear Susan,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
I needed a dress for my parents anniversary and was able to find it on this website! I love it and got so many compliments! Thank you!
I bought a rain jacket. After waiting days for the raincoat to arrive, I finally decide to check on the website for the status of my jacket. I found out that it was listed as delivered, but I NEVER got it! When I reported this to customer service and told them that my package was stolen, they said that it is not their responsibility, and they can not give me a refund. If you want to save time, energy and money, don't ever do business with this company.
Dear Taisha,
Thank you for raising this issue.
All items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer.
Because you choose a slow mode of transportation, it takes a long time to transport.
Once we verify that there is a real loss, we will give the customer a satisfactory solution.
For more details: http://www.rosewholesale.com/m-article-id-39.html.
Could you message us your order number?
We look forward to your reply,
Rosewholesale Customer Service Center
Great experience shopping with RoseWholesale. They give very personal service, regularly checking on my satisfaction and offering assistance and options in the event something is not as I anticipated. And their prices are super! Like Macy's & Nordstrom, RoseWholesale is now one of my "go-to's."
This site is very excellent. It is cheaper and also fast delivery... there are wide variety of goods in cheap price
Dear milan t.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
On March 2,2019 I ordered two bathing suits. I received one suit right away. The other swim gear still has not been delivered. I have called them repeatedly regarding a refund for the missing bathing suit. They refuse to return my money. Please do not risk spending your money with this company. Paying for tow items and only receiving one is fraud. Buyer beware.My order number is HR************** and I paid $48.60 for both swim suits.
Dear Tijwanna,
Thank you for taking the time to write your review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Many thanks,
Rosewholesale Customer Service Center
The dress on Facebook looked lovely. I pictured myself wearing it with pearls and paten shoes as I walked down my staircase to my guests. I know right, how magical... till the dress didn't come. Ordered and paid for the dress on November 20,2017 and today on January 10,2018 I still have no dress. Crappy company with crappy responses that I swear were written by a 2 year old. Never ever deal with this company. They ship from China and my shipment never came.
Tip for consumers:
Don't ever buy from them.
Dear Tina M.,
Thank you for taking the time to write your review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Could you kindly note us the order number, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I order an item it was right on my budget and I got it on a timely manner and I really like their clothes from here i would definitely recommend this site to my friends.
I bought 9 items on Rosewholesale.com and I'm very happy. All the clothes arebeautiful and they are high quality product. The shipment was very quick and the customer service answer to your question in very little time. The operators are very professional, kind and helpful. Plus, there are a very interesting point program and many coupons! I will do shopping again on this site!
Dear Eleonora B.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you.
Rosewholesale Customer Service Center
BEWARE! None of the clothing at Rose Tasty will be of the quality they are picturing in their advertising! They take your money and mail you defective, cheaply made items then tell you if you return them you will pay more in shipping to have them returned because you have to ship it to China! They claim they do not have a return site here in the US! I think they say that to discourage you to return your items. They did off me a partial refund. Finally, after corresponding over almost 30 days with different people each time, they offered me a $3.00 compensation for a shirt I cannot wear because it is made completely crooked. TERRIBLE COMPANY!
I placed an order for a dress more than 6 months ago. Sent me the item with 2 sizes smaller than indicated in their size guide. Never received the replacement that they claimed they have shipped and to add insult to injury, they told me to pay the full shipping cost again.
Dear mp,
Thanks for your feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Kind regards,
Rosewholesale Customer Service
I purchased my first item, a great looking coat about a month ago. I am extremely happy with the quality, it was just as pictured on their website. The coat arrived securely packed and inside the packaging the coat was inside a zip lock plastic bag.
Delivery was within three weeks, I did need to communicate with the sales staff a couple of times just to check on some minor details, they were very courteous, polite and helpful at all times.
I definitely plan on becoming a regular customer
Tip for consumers:
Just consider up-sizing your purchase, this clothing range is Asian designed and made garments which are slightly smaller than the European or western made clothing. I am of small to medium usually , I bought a medium which is a little tight but not entirely uncomfortable.
I had a great experience with Rosewholesale.com. I did a bulk order of single items, and they all arrived in a timely manner, and in one package, reducing the shipping cost and the waiting over time for 1 item at a time. I would definitely recommend this site
I am very very extremely happy I read all of these reviews... I was about to waste my money... thanks guys u saved me from a scam... This rosewholesale seems to be a very bad one line store. I was about to lost my money but it is the good heart of consumers that take the time out to write reviews on these scams... thanks so much... buyer beware... always read reviews first I now learn this... what another bad store
Tip for consumers:
read the reviews before u waste your money
I highly recommend Rosewholesale. I have ordered many times from there and received many compliments on the styles. When I have had a question Support replied within 24 hours, always to my complete satisfaction.
Dear Janice M.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
H************** My recent order got to me in record time. I loved everything where u get a shirt for 1.99...
Tip for consumers:
Just give order time to get to you.
Dear Stacy S.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
Not only did they respond in a timely manner, but what I ordered was quality merchandise!
Customer service and resolution was handled in a timely manner. I would order from them again! Love my merchandise! Many compliments!
It does take 10-25 days for arrival. Keep in mind delays are due to Customs, Read before you purchase and you will be a satisfied customer. I am thrilled that Rosewholesale exists!
Tip: Always order a size larger. And measure before you buy!
Dear Annette,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Yours sincerely,
Rosewholesale.com Customer Service
Stay away, Stay away!
Horrible customer relationship, horrible - despicable material, cheap china produce, no way to get a refund - as you have to pay the shipping yourself to return an item!
Ah! Sorry... let's be fair... it was paid £17 (british pounds) for a piece that has cost $11 (american dollars). They offered 4 american dollars as 'token' (more likely a token for me, being an idiot!).
It is really what the one star says... it cannot get worse than this...
Tip for consumers:
the only tip I can add is... don't buy... the goods seem nice on the pictures of the page, but the material is horrible! Shame...
Dear NV,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.We have send you the solution to your account of the sitejabber. Please check it and then wish your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosewholesale customer service
You have quality product at a very good price, shipping is slow, sizing leaves a lot to be desired, if work on the last two items that would be great.
Dear steven,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
I have been waiting for my order to arrive. I ordered it 3 weeks ago, the tracking number doesn't work when I enter it. I am going to contact pay pal since I paid through them. You cant contact company by phone it goes automatically to a message. Very upset and angry.
Dear Sharon M,
Thank you for recent comments.
There may be delay between scanning events and the website's updates.
You can track your parcel on http://webtrack.dhlglobalmail.com/.
For more detailes and solution, we have sent message to you.
Could you please check it and inform us your reply?
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
Yours sincerely,
Rosewholesale.com Customer Service
I recently ordered through Rose Wholesale and have been very disappointed. The one size dress is way too small and I've given it to my 8yo. I ordered a red hat that had a pattern woven into the rim. The hat I received is a plain hot pink hat. After several emails to their customer service department I have been repeatedly told that they sent the correct hat, even though photographic evidence would suggest otherwise.
Tip for consumers:
Remember the items are made to fit very slender flat chested women.
Quality products, fast delivery and excellent customer service - definitely recommend. I had an issue with an order - but it was because I did not check the size chart for each item. Issue was resolved promptly and they always followup to make sure you are completely happy
They're the worlds most amazing shop
I have bought from them at least 10 times now and they have always been top notch
Each of their product resembles exactly the same as teh picture and the best part is all their products are cheap and well priced
The quality is the same as top world brands like Puma, Nike, Adidas, Reebok etc.
If you ain't buying from rosewholesale then u missing out brah.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Athena,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages.
We have 30 days for warranty, if customers are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days.
Please kindly review our warranty policy here: https://www.rosewholesale.com/m-article-id-16.html
Please kindly offer us the order number to have a check for you.
Awaiting for your reply.
Many thanks,
Rosewholesale Customer Service Center