You will never get anyone on the customer service line either. (in 54 reviews)
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I ordered a mask from this website over a month ago still never received anything, but they were quick to Charge my card! Every time I try to call I always get that stupid recording stating that all workers are currently unavailable. All I have to say is if they don't refund me money asap I'm going to file a fraud claim! PEOPLE STAY AWAY FROM THIS SHADY ASS WEB SITE!!!!!!
I decided to order an outfit despite all the horrible reviews I read, I thought "why not give it a try". I wish I would have listened. To start off I ordered a set of sequin shorts and a crop top. I needed it by July 23rd of 2015 so I had about a month to receive them since I placed the order in June. They immediately charged my credit card never did I receive a confirmation email, weeks passed by I never received a tracking email so I decided to call my bank and report the incident, luckily I was reinbursed for the amount. I was so angry so I decided to reach them once again calling the number, emailing them leaving comments on their Instagram which they deleted! Literally 2 months after I received an email stating they were shipping my items. I returned them back, total BS! Horrible horrible experience.
October 31st 2015, I placed an order with Rave Ready
December 27th 2015, Finally after several attempt got feedback from them (Alexia), no stock
I requested a refund - zero refund
I tried to contact them multiple times - zero reply
then they removed my order tracking online - like it never happen
STILL NO GOODS AND NO REFUND - note its the 6th of June 2016
so basically they stole my money
READ REVIEWS..! I AM NOT THE ONLY PERSON THAT HAS BEEN WRONGED..!! I have ordered my self a set of OSM2 microlights over 2 months ago, and was charged to my credit card. I never received a confirmation E-mail, I never received my gloves, never was mailed a status update. Their phone is never answered because there is never a worker at their "office", which, when one Google maps their location it is at a car garage off main street. These people are hands down FRAUDS, I will be contacting the police about their suspicious activities. Please save your money and don't get robbed by crooks.
I have been gloving for over 10 years and this is the least business savvy company I have ever ordered from.
I ordered a pair of pants on 9/19/15, and have received no follow up to any of my e-mails or Facebook messages.
Their website claims "your credit card will not be charged until your items are ready to be shipped" and I was charged on 9/21/15. Since then, my order has been listed as "Processing" so I can't even cancel it.
Nobody ever answers their phone. Their LiveChat function is never on. No responses to any e-mails or Facebook Messages I've sent.
I even tried not e-mailing them since mid December to see if it would help, since responses below seem to indicate that each e-mail you send will bump you to the end of the queue, despite their claim that "We pride ourselves on customer service. We have several super easy ways for you to contact us. We have email which can take 2-3 business days to get a response". (I waited weeks between e-mails back when I was trying)
I e-mailed them on 4/17/16 finally asking them to cancel and refund my order, and now my order does not show up on their website anymore, but I still have not received my money (or the product, or any sort of reply whatsoever).
DO NOT ORDER FROM THIS BUSINESS.
first of all, their customer service basically doesn't exist. I emailed 4 times saying I needed my order shipped out by next week or I need to cancel my order if that isn't possible. I never received an email back, but 2 weeks later I received kind of a rude "k whatever here's your tracking number." type message and the tracking number didn't work. I actually did receive my item like 5 days after this, but the bag it was in was ripped in a few different parts and the item was wrinkled. You're way better off ordering from a company that gives half a $#*!.
Ordered a 4 piece outfit and it took over three weeks to arrive. When it finally did arrive I only got 3 of the pieces and the two piece bikini was the wrong size. I ordered the med/lg and they sent the sm/med. I have tried countless times to contact them and they don't answer their phone, the live chat is never enabled and they ignore their emails. I feel like the stole my money! Ignoring customers who want to exchange or return is fraud! They also deleted my post on their Facebook page pleading with someone to give me the time of day to sort out my order. Buyer beware! Do not get ripped off.
Considering the fact that this site has the best rave wear, it's worth ordering from them to get something no one else has. That being said, you're going to want to place your order a good 2 months before you need it. It's worth the wait. Alexia from customer service is really helpful. I'm happy with my light up outfit!
DO NOT BUY FROM THEM!
It has been almost two months now since I placed my order and I have still not received my item. However, they gladly took the money out of my account the next day. I have been emailing them almost every day and called the customer service line but never got any reply or answers. THIS IS A HUGE SCAM.
I ordered something a month ago for an even for my birthday this weekend. Hasnt ahipped no answer to emails or phone calls. They can sure ass hell deduct the money from my bank account fast but cant $#*!ing return my email. Opening a dispute with my bank today because this is ridiculous.
How anyone could give them 5 stars is WAY beyond me, unless they just recently started providing people with ripoffs. I ordered two items from them THREE WEEKS ago for Christmas (in 5 days) and NOTHING. No shipping confirmation, no answer to THREE emails.
Buy better stuff off Amazon...unless you love getting robbed.
If I could give them a zero I would. Never have I had such a terrible customer experience. Placed my order a month before Halloween, and still to this moment have not received my item, reason for not receiving it, or a refund. Terrible terrible terrible...
I urge all of you to look and read the reviews before you buy. This site is a complete SCAM. If you have placed an order with them I urge you to contact your credit card company asap try getting your money back. I placed on order on 10/01/15 in hopes of getting it before halloween... It is now 11/17/15!!!. Still no word back or answers to calls, or any attempt to try to contact otherwise.
I ordered from them in January of 2015. I attempted to return the item that I ordered 7 times. I sent 7 emails to the customer service rep that had emailed me prior. I called their phone number twice. No answer and suddenly emails stopped. I filed with the BBB and they told me to attempt to return my item again 10 MONTHS LATER. LACK OF ANY CUSTOMER SERVICE. MY ISSUE WAS NEVER RESOLVED. DON'T WASTE YOUR TIME!!!
Tip for consumers: Don't do it!Ask jade about RaveReady
I placed an order on 9/10/15, it is now 11/11/15 and I haven't received a thing. I have emailed and called them numerous times, but their customer service is nonexistent. I have tried getting in contact with them publicly over social media, but all attempts just get deleted or they make a phony response saying they'll contact me or that I should message them, but I never get a response. I have filed complaints with the FTC and am posting reviews anywhere I can so that no one else gets screwed by them. And also hopefully their atrocious customer service will take notice and return my money! I'm so sorry to everyone else that got screwed by this joke of a company.
Ordered 10/1/15 and after 3 weeks emailed my concerns to the "fast response email line Support@raveready.com. $ emails later and no response. Spent 15 Minutes of my lunch re-calling because the automated service drops you saying all reps are busy, call back or email. Already tried, imagine that.
Also found that if when asked to dial an extension, 102 or 103 got me to a voicemail, which I will continue to call until I can get a verification of my cancelled order as I requested in the voicemail I left for "raymond" if that is a real person.
35 days without a response, stay far away. The person(s) running the instagram will also remove you comments pertaining to where your order is as well, and not respond on there either. They can run, but can't hide.
Placed an order on the 15th for something I need for this weekend the 24th, more then enough time to process and ship my item. They had no problem taking my funds out the next day on the 16th but are somehow still "processing my order". How did I have enough time to order from a different company two days ago and they have already processed, shipped, and it will be delivered TOMORROW! I cant even get ahold of the fake customer service line to cancel my order so I had to file a claim with my bank. The customer service line doesn't even let you hold for a rep, they just say they are all "busy" and to call back or email. I've been calling and emailing since the 16th, no response yet, company is a JOKE. IF YOU HAVE READ A POSITIVE REVIEW ABOUT THIS COMPANY MAKE SURE ITS A REAL PROFILE.
I placed an order on Oct. 6th. I received a order confirmation but have yet to receive anything in regards to shipment. I replied to the email in hopes that they would respond quickly however they did not. I went to their website and sent a concerned email through their contact form. Same day I called their customer service line to discover that they are too busy to answer calls at that time. I waited through the weekend and called again this morning to receive the same message two different times. I emailed them again on the form and my personal email address and still nothing!!!!!! I have began my review process and will be reporting them to the better business bureau by end of day if I get no response. I will be contacting Paypal to try and get a refund on the purchase but the hassle of this order has been the worst online shopping experience I have had!
My girlfriend had bought me the OSM glove set off of raveready.com as a birthday gift. One at a time the chips stopped working. I emailed them days ago and been calling their customers service number for 3 days already and every time it always says its busy (since theirs no call waiting it just hangs up which is so stupid) i keep calling every 30 mins sometimes even more and still cant get through. I keep checking their live chat and i never seen anyone on. Im not trying to get stuck with a new product that doesnt even work. As much as i want the OSM chips i dont think i want to have to go through this headache ever again.
The 110% price match guarantee is only valid if it's convenient for them. It's completely fake. I found a pair of boots for significantly cheaper on a completely legitimate site. So, I thought, This is a perfect opportunity to use the price match to my advantage.
I was on hold for over a month.
I ended up losing the first deal, because they had me waiting so long on a response.
I emailed them, and after 2 weeks, I called. The line is conveniently ALWAYS busy. So I message them on facebook, with no response.
FINALLY, after over MONTH. I ask publicly in the comments for a response, which is quickly deleted. They delete all their negative reviews!
This website is completely unprofessional, and rude. Not worth your time.
First off, regardless if that was true, it's only professional to reply. You're customer service is a joke. But god forbid someone leaves a review you can't just delete, that got your attention pretty quickly.
Secondly, Read your 110% price match guarantee. There are literally no specifications, so if you're going to have rules on it. Specify, because that deal, was a complete option to me, I happen to be a member of the website (which is free for 3 months which was included in a screenshot.), due to your laughable customer service. I could not even get a response on whether to take the offer presented to me until it was too late.
"Appeared" is also a ridiculous word to just throw in there, considering it comes off as if that's not the actual price or something.
that was really special of you.
And dupping? The only people "dupping" are the ones who have an F rating by the BBB and 48 complaints filed against them.
Ray at RaveReady is AWESOME. Speedy response time and very efficient in how they operate. Great experience, and great lights! The shipping notifications were quick and personal, and any issues I've seen anyone experience are quickly alleviated online. Great work!
4 Questions & Answers
I'm doing my best to try to take them down, it makes me sick how they're taking advantage of all of us and screwing us over.
Go to your bank, legal advisor, lawyer, anything.
Call them out on social media.
Call your credit card and submit a fraud claim.
We have to work together to be noticed!