reviewed their price on rental cars, I entered my information but did not rent the car. I got my credit card statement today and was charged for the car I did not rent. I called price line,they said they do not refund charges. Do not use Priceline. Go direct to the airline or car rental,their prices are always better and so is their customer service.
We reserved a two night stay through Priceline.com. Their rating was a 6.5. We had a late arrival and got our room. When we went in there was no bedspread, the sheets were either stained or dirty, even though there was a kitchenette there were no kitchen items, ie: coffee pot, cups, etc. When we call room service they told us they would take care of the sheets, bedspread and coffee pot. We went to dinner and upon arrival at 11:30pm the sheets had not been changed, the bedspread, which had a hole in it, was thrown on the bed in a bundle/ They did bring pots, pans, dishes, etc, but no coffee pot. There were, however 3 pillow cases on the table (we had 4 pillows). We also had picked up milk for our morning coffee and realized the refrigerator was off when we put it in. We called room service again and were told they did change the sheets, to which I replied, no you didn't because the same sheets with the same stains were still on the bed. She said she was sorry, they had NO clean sheets, but would ask to see if she could have some washed and would bring them up along with the coffee pot asap. An hour later we still had not received anything. I ended up sleeping on top of the sheets fearing they were dirty. I did not get a good nights sleep. No one ever showed up with clean sheets or a coffee pot. We called the next morning and were told how sorry they were this happened and they would wash out a coffee pot asap and bring it up. No one came so we went to the office. The front desk apologized about the sheets and handed us our coffee pot along with a clean fitted sheet for us to put on the bed. We got coffee and a muffin from the lobby. Luckily we had taken our showers. While I was finishing getting ready the water turned off. I called the front desk and was told Sorry about that. We have an emergency plumbing problem and it will be on in 30 minutes. The next morning when we made our coffee, it tasted horrible because of the water. I also want to mention that we were given only 1 wash cloth for 2 people for 2 nights, the carpet was dirty and the room smelled from the deodorizer they attached to the air conditioner. Also, the people who lived there were pretty creepy. They would go outside in the parking lot and meet to smoke cigarettes throughout the day. This was a horrible experience!!! DO NOT STAY HERE!!!!!
Worst customer service I have ever experienced. My wife and I had a vacation booked to Hawaii, I had to cancel and had paid for cancellation insurance. What a joke, they make it impossible to get a refund. Then we needed a revised itinerary for my wife. After a total of 4 hours on the phone, most of it on hold, I finally got a representative that could barely speak english, charged me another $250 to change my wifes itinerary, and still cannot get a copy of the revised itinerary, even though I have given them my email several times.Will definitely use a travel agent in the future. Stay away from Priceline.
This company should be done for false advertising. I bid on a 4 star hotel room in Kensington, London. They took my money and gave me a room in a hotel above a shop in Sheperd's Bush. When I looked for my money back, gave me bull$#*! and no refund. Ruined my trip. Do not believe a word they say.
I am so disappointed with this company and your customer service (or lack thereof). Recently we purchased three nights at a hotel in Orlando. We didn't get anything fancy as we were on a budget and just going up for my son's college graduation. We specifically avoided rooms with resort fees and found a room we liked. We paid the full cost at the time of purchase including tax etc. Upon check in we were shocked to find a $22 PER NIGHT (x 3 nights!!!) resort fee plus a $75 hold had to be placed on the card. The hold was understandable but the resort fee was almost 50% of our per night room rate! Even your staff couldn't understand why our contract or itinerary didn't mention this magically appearing fee that they suddenly knew everything about when we called. They had to review our documents twice and once even insisted the fee was listed until they checked themselves. After spending well over an hour on the phone with you and going through 2 supervisors we received a hearty "too bad, so sad and didn't you read the fine print that extra fees could apply?" After begging for something we were given a 5% coupon for our next purchase! Ha! Not likely! My family has used Price line for years and I've never been so disappointed. I also work in customer service and my company would NEVER treat an upset member with such apathy. I am completely disgusted and will be sure to share my experience on every review and social media site to warn others of this awful customer service experience.
We waited 3 hours in a huge line for a non-existent car!! We flew in at 12 am, made it to the Avis rental office by 12:15....HUGE line!!(Some people had already been waiting 2 hours!) We waited until 3:00 am, then called for a Lyft to get us to our Airbnb. I called the next morning at 7 am(thinking I could pick it up finally) I was told there were still long lines. The reason was there were 1700 reservations and they only had a total of 1200 cars (if they had all come in!!!!!) I ended up renting from Thrifty, cost me $300 more than I was planning on spending on a rental car. This was a VERY disappointing experience
Price line is terrible. Rented car advertised as Chrysler 200 or similar, got little Chevy cruise. If I had ordered compact that was advertised as Chevy cruise I would have saved roughly $5 a day. Price line said I got what I paid for. Wife booked 2 rooms and when we got to rooms they were unstayable. One smelled like someone died in it. Manager of motel agreed and price line cancelled booking. Pricelist got all money back ( priceline confirmed they did) yet refused to give wife refund after telling her on phone they would. 2 days later she got email saying penalty just happened to be what she paid total for 2 rooms. Nice $150.00 profit priceline. Anyway after several years of our business and money we will never deal with them again. Book it and hotels.com will be getting our business. Priceline used to be very good but now in my opinion the bottom of the barrel. BEWARE
My grandfather was in the hospital, I booked a flight to Alabama as fast as I could. It just so happened priceline had the most affordable tickets. I booked through them, getting the additional travel protection, and was set to leave the next morning. I received a call from my mother the next morning that my grandfather was doing better and did not feel it necessary for me to fly to Alabama. I called priceline to cancel my flight but because I had no medical reason for myself to cancel the flight they denied me. They also denied any sort of partial or full refund. The customer service tech advised me to call the trip insurer about a refund. I did this. The the insurer advised that since I cancelled within 24 hours of my flight booking that I would need to go through priceline for any an all refunds or cancelations. Can anyone see the confusion? And again since I was not the injured/in need of medical attention party I was again denied any refund for my trip.
I have used priceline in the past many times, but after this I will never use them again. The trip protection is a joke and just a false sense of security they give to customers about booking their trip through them. Trip protection is a waste of money and does not actually protect you from losing any of your money if you in fact do not take your trip for any sort of reason outside of needing personal medical attention.
I booked a car early hoping to get a good deal. Closer to my travel date, I wanted to see the price. It was lowered, so I call Priveline to see if I can get a better price. Because I booked a name your price, I did not qualify for a lower price that's such rubbish. I will not do Priceline again. Buyer beware.
Wasn't sure we could make the trip but thought paying the extra for insurance would get me room cancellation- wrong. It only covers catastrophic illness. Priceline refused to help even though I tried to cancel a month out.
I would NEVER use them again. Last time I booked we got a hotel that was no- where near the standard listed. Wish I'd remembered that!
Booked a 2.5 star hotel and assumed it would be one of the chains listed. Instead it was an old LaQuinta with some very sketchy people. All hanging outside the rooms smoking and drinking. Called Priceline and they would do nothing. My first and last experience. Hope they go out of business soon. Nothing would please me more.
Booked hotel through Priceline. Housekeeping stole my perfume and the air conditioning barely worked. The carpet was filthy.
Never again will I stay at this hotel nor use Priceline. Had a similar air conditioning issue with another hotel in a different state. It is clear Priceline customers get the crappie rooms/service.
We booked 4 nights at the Wyndham Days Inn in Lacey, WA and on our final night stay the hotel staff stole my wife's laptop, clothing and $140 cash! It is hard enough filing a theft report locally, but now we're home, some 2000 miles away. Priceline.com, who we booked this place from, essentially did nothing to help us resolve the dispute and what had happened to us at this hotel. Do not use Priceline.com, they will not back you up with any problems that you have with one of their clients!
Please be aware that this company is actually owned by a corporate "non-profit" RELIGION. That fact frightens me. If you carefully follow the money trail within the corporate structures of Priceline, Marriott, La Quinta, and American Express, you will see what I mean.
I had used Priceline ONCE almost 15 years ago. At the time, I was unaware of the company's questionable ownership. I ended up getting a pretty decent price on a cross-country flight. However, it was not without frustrations like Priceline's "bait and switch" tactics and their attempts at price-gouging by trying to pressure me to "bid higher" or "upgrade" my seats. I did not engage in these scams, and I did eventually get the flight for the price that I had bid. It was a nerve-wracking process, though. Although this company no longer forces customers to bid blindly on flights, rental cars, etc., (which is a shady business practice to begin with), I will NEVER use this web site again for any purpose.
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