PickupFlowersReviews 348

I paid a premium for flowers to be delivered to my mum the day before Mother's Day. Unfortunately, the flowers never arrived. Upon multiple follow ups and absolutely no response from them, my mum received old flowers over a week later after I had requested for a refund for my order. Never buy from them. I will be reporting them.

Scam! Don't use them! Would give zero stars if I could! I've been calling and emailing and trying the live chat…. Nobody's getting back to me and I'm out of pocket and my poor mum didn't get any flowers for Mother's Day!

Great Service
Great delivery
Top quality products
Even when something is wrong they solve it instantly

Sent a new year gift to my sister in Sweden which was supposed to deliver on dec 30. Today it is jan 2. I've tried to reach out to them by email, chat and phone. They do not reply email, chat is just an automatic service and phone they don't answer or they say "i will check with my team" and dont call back. This is just unbeliavable!

I arranged birthday gift for my dad through pickup flowers. My dad loved his birthday gift. The whole process of sending gift was super easy! I will be using this Company again!
Thank you team

I ordered flowers for our anniversary and I've never had a more disappointing experience. I received a call from California (I live in TN) at 1:30 PM CST (the day of delivery) informing me the flowers I ordered were not in. Not wanting to go without, I asked him to do their best to match up the order. I received another call at 3PM CST from Canada saying my hours would be delivered in 3 hours, so 5PM CST. They did get their on the day I requested but didn't know I would be the delivery driver home.

Speaking of delivery, the lady that showed up had pajamas and 2 of the 12 roses were broken.

Speaking of the roses, nearly all of them were wilted and in terrible shape. My wife and I put them in water immediately and it looks like two of them will end up making it a handful of days - the others are on their way to dying in the next day or two.

I requested partial refund for 1) flowers I ordered not being in and 2) 2 of the roses being broken on arrival - no consideration given. $85 on 8 dead roses, 2 broken on arrival and 2 "decent" ones. If there's a definition of highway robbery this is it.

I spent several hours online trying to find the perfect arrangement for my best friend's birthday. She's in Australia. I'm in the U.S. I finally found what I wanted only for something totally different to be delivered. The entire point of me ordering that particular arrangement was for a butterfly vase because butterflies are significant for reasons I won't go into here. No butterfly vase. Also, the photo on the website shows color - a lot of color. The only color in the arrangement that was delivered are a couple of yellow roses. The roses are the ONLY thing that was right in the entire arrangement. It was a nice surprise to her, but I'm not happy because it's NOT what I spent a lot of money on.

The website kept kicking me off when I was placing the order and I ended up having to do it on my phone. Then, every time I WAS able to get on the site, it froze because of chat windows that you can't get rid of. I guess all of that should've told me to walk away, but I kept going until I could place the order because of the 'Land of Enchantment' butterfly vase that she never even received.

Also, the representative sent email after email without giving me a chance to respond. Then they call at all hours. I get time differences, but receiving a call at 5:00 a.m. on a Monday morning for something that I'd already added to the order when I paid for it is a bit ridiculous.

I will NOT be using Pickup Flowers again. Next time I'll spend more money and use FTD or Teleflora. At least they're reputable companies who I've used before.

Seriously. Don't order from these people.

Quite disappointed in the flower arrangement that was delivered to my Mom yesterday May 9,2021. The arrangement she received was very different and cheap compared to the photo reference in this website. The vase seems to have been bought at a discount store. And the flower arrangement did not look like it was made by a legitimate florist. This made me wonder if the website is really partnered with good florists and flower shops or just random people buying flowers off at the supermarket. I was not even informed beforehand that the whole flower arrangement will change. For the price that I paid, I was expecting a whole lot more than what was delivered or at the very least have it look identical to the picture in the website (false advertising!). My mom even made a comment that for that arrangement, it would have cost me 100% less in the flower shop across the street from her place.

This is about the third or fourth time I've ordered from this website, and every single time the flower bouquet delivered did not match the actual photo in the slightest. I didnt complain or give feedback because the flowers delivered were okay back then.

But I had to leave a comment now because this was the worst looking one to date. I dont think I'll ever be using this website to order flower arrangements. Just not worth the overly marked up cost (!) and pricey (!) delivery charge.

Too bad I didn't check the reviews online.
Never ever ordering from pickupflowers again.

Never order from them if you want to avoid dissatisfaction. They send completely different flowers! Missing chocolate and get well note! They don't stand by their policy of full refund or replacing the order. Offer 10 % but going back and forth for at least 50% money back. Extremely difficult to deal with, phone lines do not work, chat cuts off as soon as you tell them the reason. Stay away! I wish i read reviews before!
Pictures below is the first one what we order ( tulips and freesias), and not one flower we order was included in thier made up poor quality buqiet. Be aware!

My order (flowers) did not reach the venue according to my specified date. I requested the customer care repeatedly, but the order didn't reach even the next day. Then I told the customer care to cancel the delivery and refund the money because there was no point in sending the flowers when the occasion is over. They didn't cancel and send the flowers after 2-3 days of actual delivery date. Moreover, the delivered flowers were entirely different from the ones that I had ordered. They were of low quality.
I had very bad experience and I'm highly unsatisfied by their service.

This is my second review here. I live in Australia. I have a friend in northern Russia who was feeling sad. So, I chose to send her a gift to pick her spirits up. I used Pickup Flowers for a second time and there was absolutely no problem. I used the support chat at the website for assistance in the process, and they we great. Flowers and a teddy bear were delivered surprisingly quickly, less than a day. She was so happy with the surprise when she came home from work. Pickup Flowers have proved totally reliable to me, twice. (Apologies for not sharing a photo so as to respect my friend's privacy).

I tried to send my gf flowers on her birthday, however, there has been apparently a problem with the delivery address, but they didn´t notify me about it. After forwarding the address again, I have emphasized to make the delivery before 6pm, cause after she won´t be at the office anymore. They confirmed my request and told me it won´t be a problem. In the end, she got off work and didn´t receive anything. Great job! Later on, they claimed to try contacting me via mail, but I haven´t received any message. Poor customer service and awful order processing. Don´t waste you time with them! Just unprofessional!

SCAMMERS, ordered a birthday present for my FIANCE... had a chat with customer rep, i was told that the order is on its way, and will be delivered in 2 hours. 1 hour late, received a call... we are not able to deliver your ORDER and blah blah blah... such a Bunch of $#*! PEOPLE. After going through other REVIEWS, I am in serious doubt that if my money would be refunded now or not. Just to top it up, ITS NO INTERNATIONAL COMPANY, just a bunch of INDIANS sitting some where in their homes and operating this website. SO BEWARE of THESE SCAMMERS

I order flowers from them and had to get them delivered to my girlfriend in the hotel. I was in contact with the company all day and they told me it will be delivered on time for sure. My girlfriend was supposed to check out the next day.
At 8:00 PM they tell me nothing can be done and the flowers will arrive after 2 days. After telling them that my GF checks out tomorrow and they would need to return me the money. The reply i got was "It is not possible, we can not return you the money". I was on chat with them for more than 3 hours because they do not have a working phone number!
On top of that when i asked for a working number they gave me some random number which no one was answering.
In total they costed my more than 150 pounds of damage and wasted my whole day trying to talk to them.
DO NOT EVER BUY ANYTHING FROM THEM!

It started off with me ordering an orchid (I think obviously significant) to be delivered in china on a certain day. I get woken up at 4:30am to someone telling me that they don't have any orchids (they waited until the afternoon locally to tell me that). Said they could send some roses instead. I said not to and to cancel the order, and eventually she stopped trying to sell me something that I absolutely didn't want and said i'd get a refund. Luckily, I was so annoyed that almost after I got off the phone, I went onto the chat to let them know their service was diabolical because it had ruined any sentiment of surprise of the occasion, at least to me. The assistant was helpful. Though non apologetic, accurate. Told me the order would be refunded. A few days later, another customer service agent told me when I enquired though, that my order was delivered, and it wasnt until I produced the screenshots of the first conversation that he was willing to investigate any further. Maybe just very poor communication, but by being so assertive in saying the order was delivered by their supplier, he was calling the recipient a liar.

Eventually after I think 8 business days and 3 more conversations with them, they finally returned most of the money that I paid out. Stay well clear of this and another 2 names that they operate under:
Giftsideas
Winestogift

The joke of it all: talked to my recipient and she gave me the name of a florist on WeChat. She delivered a much nicer orchid within an hour for 1/8 of the price! Even though they charge astronomical mark up, they can't deliver.

On the 19th of June, I have ordered flowers, to be delivered on the 20th of June. The delivery time was between 10 and 14. Half past twelve I received 5 emails that I need to send them my I'd and photo of the card. I called them and the girl with the very bad English answered. So after my call I send them all the information and started to wait for a delivery (WHICH NEVER HAPPENED!) after few hours, same date, 20th of July I called them again, the phone was blocked already, I started to right on the chat (their website), each answer took them 10-15 min! Was texting with them for one hour and did not receive clear answer. So I called to my bank and as the payment has been proceed less than 24h, the bank returned my money. So guys this company is 100% scammers!