PickupFlowers

This is my second review here. I live in Australia. I have a friend in northern Russia who was feeling sad. So, I chose to send her a gift to pick her spirits up. I used Pickup Flowers for a second time and there was absolutely no problem. I used the support chat at the website for assistance in the process, and they we great. Flowers and a teddy bear were delivered surprisingly quickly, less than a day. She was so happy with the surprise when she came home from work. Pickup Flowers have proved totally reliable to me, twice. (Apologies for not sharing a photo so as to respect my friend's privacy).

Scam! Don't use them! Would give zero stars if I could! I've been calling and emailing and trying the live chat…. Nobody's getting back to me and I'm out of pocket and my poor mum didn't get any flowers for Mother's Day!

Never order from them if you want to avoid dissatisfaction. They send completely different flowers! Missing chocolate and get well note! They don't stand by their policy of full refund or replacing the order. Offer 10 % but going back and forth for at least 50% money back. Extremely difficult to deal with, phone lines do not work, chat cuts off as soon as you tell them the reason. Stay away! I wish i read reviews before!
Pictures below is the first one what we order ( tulips and freesias), and not one flower we order was included in thier made up poor quality buqiet. Be aware!

I tried to send my gf flowers on her birthday, however, there has been apparently a problem with the delivery address, but they didn´t notify me about it. After forwarding the address again, I have emphasized to make the delivery before 6pm, cause after she won´t be at the office anymore. They confirmed my request and told me it won´t be a problem. In the end, she got off work and didn´t receive anything. Great job! Later on, they claimed to try contacting me via mail, but I haven´t received any message. Poor customer service and awful order processing. Don´t waste you time with them! Just unprofessional!

Sent a new year gift to my sister in Sweden which was supposed to deliver on dec 30. Today it is jan 2. I've tried to reach out to them by email, chat and phone. They do not reply email, chat is just an automatic service and phone they don't answer or they say "i will check with my team" and dont call back. This is just unbeliavable!

My order (flowers) did not reach the venue according to my specified date. I requested the customer care repeatedly, but the order didn't reach even the next day. Then I told the customer care to cancel the delivery and refund the money because there was no point in sending the flowers when the occasion is over. They didn't cancel and send the flowers after 2-3 days of actual delivery date. Moreover, the delivered flowers were entirely different from the ones that I had ordered. They were of low quality.
I had very bad experience and I'm highly unsatisfied by their service.

I paid a premium for flowers to be delivered to my mum the day before Mother's Day. Unfortunately, the flowers never arrived. Upon multiple follow ups and absolutely no response from them, my mum received old flowers over a week later after I had requested for a refund for my order. Never buy from them. I will be reporting them.

I order flowers from them and had to get them delivered to my girlfriend in the hotel. I was in contact with the company all day and they told me it will be delivered on time for sure. My girlfriend was supposed to check out the next day.
At 8:00 PM they tell me nothing can be done and the flowers will arrive after 2 days. After telling them that my GF checks out tomorrow and they would need to return me the money. The reply i got was "It is not possible, we can not return you the money". I was on chat with them for more than 3 hours because they do not have a working phone number!
On top of that when i asked for a working number they gave me some random number which no one was answering.
In total they costed my more than 150 pounds of damage and wasted my whole day trying to talk to them.
DO NOT EVER BUY ANYTHING FROM THEM!

Review: I made the mistake of ordering from here for my fiance on Valentine's Day to go to the Philippines. Flowers were supposed to be in a vase but instead were in a box and 1/2 way dead! Some were tiny others regular sized. I emailed the company and this was their response. What a joke, avoid!
Dear Customer,
Thank you for your Email.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Regards,
Michael

I ordered and paid for a simple, lovely bouquet of flowers for my wife on Valentines day... waited for her phone call and it didn't happen. A week later and still no delivery.
Customer service wont answer my emails but they didn`t hesitate to take the cash from my account.
So I can only advise you all... DONT USE THIS COMPANY. They portray themselves as worldwide and professional but at the end of the day they take your money and run.
The result... upset customers all around.

I do not understand why so bad reviews are here.
For me, these guys did a great job. I've ordered flowers at about 11 am on Saturday for the same day (delivery to Italy, Rimini) and about at 6 pm they delivered very nice roses to my girlfriend!
Very good service and price. Support answered all my questions.

P.s. I've tried to use local flowers shops - no luck, no delivery for the same day. So PickupFlowers is good option (and cheaper).

Best,
Nick

0 zero rating, i am very upset with the flowers that you've sent to my sister in Saudi, it is old and rotten! Dhs. 320 for sending an old and rotten flowers! Shame on you!
I will never use your service again!

Me and my fiance had the worst Valentine experience with this company. It ruined our day and caused so much sadness. What was promised and advertised was not true. We received a very ugly floral arrangement fit for a funeral service. Satisfaction Guarantee does not work. We just received an explanation after 11 days. Poor customer service and what is worst, they made it look like it is our fault.

Terrible service. Took an hour to finally a response from what appear to be automated bots on the Live chat. Then to be told they cant deliver on the day due to high volume.
It would of been nice to received prior notification of this. If you cant deliver flowers on Valentines day... whats the point of your service!?

I will try get a refund... thankfully I didn't spend too much money.

I should have checked these reviews before. It would have saved me the humiliating situation of sending probably the worst and most sad flowers ever to my mother's birthday in Brazil. They looked great in the picture and arrived on time. However, when I got the photo of the flowers from my mother, I thought deeply embarrassed. They didn't look anything like what I have ordered. Worst of all, they were all nearly dead, sad and completely inappropriate. These are situations in which I would have even preferred they didn't arrive...

SCAMMERS, ordered a birthday present for my FIANCE... had a chat with customer rep, i was told that the order is on its way, and will be delivered in 2 hours. 1 hour late, received a call... we are not able to deliver your ORDER and blah blah blah... such a Bunch of $#*! PEOPLE. After going through other REVIEWS, I am in serious doubt that if my money would be refunded now or not. Just to top it up, ITS NO INTERNATIONAL COMPANY, just a bunch of INDIANS sitting some where in their homes and operating this website. SO BEWARE of THESE SCAMMERS