I recently ordered flowers through this company. First on the website it states total price with delivery and subsequently charge extra for delivery. I chatted on line and customer service had no answer. After I closed the chat, they offered my 15% discount which I did not see. I placed the order to be delivered in the prime location of Singapore. Delivery was not done in time with excuse unavoidable circumstances and too far. I sent many messages to customer service for discount promised. No reply so far. I have no feed back of quality from the recipient so far.
I found the company unprofessional and unreliable.
Placed an order to deliver flowers to my wife on her B'day. It was not delivered on time and I waited till 7:00 PM that day to call their customer service. The customer service guy had no clue why it was not delivered so he blamed on their suppliers. He was not helpful. I called again and reached an other customer service guy who told me that it was out for delivery and apologized for the delay. I was ready to cancel my order but he insisted that I wait for couple hours to see if it gets delivered. So finally it was delivered at 8:00PM, when the day was almost over. The order met my expectations. But anyway I'd like thank the delivery guy who took efforts to get it delivered on the same day despite all the traffic issues that he had to go through.
Please do not use this company bcuz they're a fraud. I ordered flowers for my girlfriend in the Philippines for her birthday this past February and the flowers never were delivered. They told me after many attempts to try to contact them that they would refund my money which was $70. I never got the refund and this is June. If you're ordering flowers online don't use this company , you will regret it..I am still contacting my resources to try to shut this company down. DON'T GET SCAMMED! !..BEWARE OF PICKUPFLOWERS.COM
If I could give no stars I would. In spite of confirming an order, could not deliver. When I enquired about a substitution, told me they couldn't deliver anything on the date I requested! Why sell your product in that case. Abysmal customer service which put the phone down on me, even when I said I would leave negative feedback - not interested. Clearly don't care about their business!
Stay away from this website. Check the image I have attached you will understand the story. I wasted my time and money calling them to respond to their poor services. Neither a refund nor a redelivery happened. Real bastards!! M*&^$^$F(*&^*.
I have never had any bad experience from online shopping in America. But these B......s* are black spot and i doubt where they are from. They took my money 10months ago and they dint deliver my product nor they are refunding my money. I have been told to wait 2 or 3 hrs everytime i try to talk or attempt to order something atleast. They are making me crazy...
I regret not reading the reviews before paying these bastards, they took the money, no delivery and now a month later, no refund. They keep telling you will get your money back, but nothing until now!! Biggest $#*!ers in the world, I hope they die as their business ASAP. Give my money back you bloody $#*!s!
They Delivered the order 1 day late, my sister finally got the flowers in Oslo Norway.
The quality of the flowers was not as in the picture but it was OK not that bad either.AT first I was very scared because I saw all these negative reviews I was thinking I got tricked... but Luckily It turned out to be fine.I'm not sure if this work with everyone though... For next time I would highly recommend websites which have option to pay with Paypal. Stick to them only.. It's the safest option.
Very upsetting... Why this kind of company are still in business? They do take money and don't deliver!!! My order was in Denmark, in Copenhagen! The company rep, Simon, said they are sorry and they will keep me informed! Very nice!
The product is COMPLETELY not as described.
I ordered this:
And what has come you can see on the screenshot attached.
I was promised that it would be delivered on the next day, but I had to wait 4 days without any assurance that it would be delivered at all. Their support talks like robots without any will to help.
Hi everyone....just read these reviews after placing my orders which was very stupid of me. totally bummed now that have been scammed...my card has already been charged!:(:(
Ordered flowers for Valentines a few days in advance - flowers never arrived. And they had the nerve to send a delivery confirmation email saying flowers have been delivered. Keep promising to cancel the order but never refund. Help yourself by initiating a chargeback from your credit card provider.
I ordered flowers for Valentines day which is supposedly to be delivered at Davao city but it never arrived until now. I tried contacting them through e-mail, live chat and skype but none of those work. After I submitted my order they immediately took my money and left me in thin air. They just ruined a supposed to be a happy day for us.
Please stay away. Never ever transact business with them.
Ordered flowers to be delivered for Valentine's Day which arrived 3 days later. The flowers looked nothing like on their website and were dying. They lied to me over the phone and promised they would be delivered on time.
Avoid at all costs as they are scammers.
Ordered 2 weeks in advance for delivery on 14 Feb 2016.
Called the outlet in Australia and they promised to deliver on the 16th instead but still was'nt delivered. Called again today and they said they will check and hung up on me.
Please avoid this website and order somewhere else. Missed the special day for the flowers to be delivered. Such a disapointment!
They can beg to do this type of business.
I hugely regret that I didn't read this review before booking. My order was approved, my money was taken and in the end the flowers were NEVER DELIVERED. They didn't even send an email informing me that the order had been cancelled. AND THE LIVE CHAT IS FAKE....NOTHING IS LIVE..
SCAM, RUBBISH AND USELESS PEOPLE. F..K THEIR BUSINESS....I WISH YOU BANKRUPT IMMEDIATELY...WITH THIS $#*! SERVICE THERE IS ONLY ONE OUTCOME: BANKRUPT AND OUT OF BUSINESS
I've ordered 2 weeks in advance flowers for the Valentine's day to be delivered in Makati, and on the valentine's day itself, the flowers never came. I called them several times starting at noon, and i was told that the flowers were on the delivery for the afternoon and i will receive a confirmation email. Nothing was delivered in the afternoon, and i called them again to know what time they were supposed to deliver these flowers. They couldn't provide the time and they told me the flowers were supposed to be delivered. I told them to call and chase they 3rd party delivery company, to get the time of the delivery, but they refused to do that.
Stil as now, the flowers were not delivered. I sent them an email to cancel and get the full refund, but reading at the previous reviews, it seems it's a lost cause.
Above the money & the flowers on itself they just ruined our valentine's day and what it represents. STAY AWAY FOR THESE CROOKS, it will avoid a lot of frustration. This is by far my worst experience online.
I should have read the reviews before using their services. I hope other people will read them and not use their services.
Tip for consumers: Go to another website, AVOID PICKUPFLOWERS.COMAsk VINZ about PickupFlowers
Worst service ever including:
1) no customer support response on email
2) account login failure (after you register, when logging in again, site says "account disabled") I tried this on 3 diff email addresses and same result
3) fake transaction responses - I was told that my CC was rejected twice. Meanwhile my bank has no record of any transaction even being attempted.
They haven't deliver anything and scammed me. I am very disappointing as those were Anniversary gifts for my wife, our first Anniversary. Please stay away everyone.
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