CHARGED ILLEGALY MY CREDIT CARD 3 TIMES. BEWARE.
ITS A FRAUD AND BIG SCAM, STAY AWAY, WORST COMPANY TO DEAL WITH!

Flowers weren't delivered and refund still hasn't been paid! NEVER USE THIS PATHETIC EXCUSE FOR A COMPANY

I strongly urge you to read this because this is not a company but operates like other companies that promote their products by only using suppliers and depend on others to deliver services, and they to be honest they cannot and do not have control over themand this company has staff that are rude, do not respect customers and will always blame you over the supplier so where are your rights?
So, I decided to book well in advance for some flowers for my fiancé and have them delivered to her, I planned this whole thing out and every time I speak to them (which by the way their online support is like speaking to a complete $#*!ed AI Computer) they tell me It will be delivered as ordered and nothing moreto get that answer you would probably have to waster 30 45 minutes of your time from the time you say Hi.
Of course, the day when the flowers and chocolate was supposed to be delivered, spent a whole day trying to contact them but with no hope and the day ended and my Fiancé was left with no flowers or chocolate or an apology call for the failure to deliver. I finally managed to speak to a lady called SherylThis is a special one cause you see her idea of what a customer services agent is like she owns the joint and can say, do, interrupt, be rude and HANG UP THE PHONE in your face which I absolutely freaking love! NOTTT

Back to the story, this woman (Sheryl) Starting giving me the reasoning as to why they were not delivered as the supplier forgot to leave the fridge on and the flowers turned black seems to me I was born yesterday for a florist to do that but alrightthen the next excuse why they were not delivered was because they were mashed and didnt look good. Oh and in the process this was an oversees call so it would have been much cheaper for me to fly there and personally deliver them myself! After days of battling today they told me the supplier has confirmed the delivery but is not sharing the signatory and she could not process a refund because the supplier is claiming it is delivered.
In the process of all this mess up, I have been hung on a dozen times, given false promises and mistreated as a paying customer. They are rude, rubbish people to deal with and I strongly recommend against using any of their services they will always find excuses to blame other people and they do not have any control on the suppliers what so ever which is the essential reason why you cannot use their services. Any company that cannot control their suppliers does not have credibility and should be used.
I hope this will help many of the people ordering online and some might say well I used them and they were perfect, my response is of course they will please a few otherwise how else will they scam an entire lot of people?

I dont need to write much, Just read the conversation i had with them
Sheryl M
Welcome back! Do you have any questions?

Shahmina
Order number *******
The flowers delivered looked nothing like the picture
Cheap quality, small, 4 days late in delivery
I raised a complaint with a previous upport agent
Support*
She told me yesterday to wait for 24 hours
Its been 24 hours
I told her yesterday and even showed her the picture of proof that i either want a refund or a brand new proper boquet to be sent
Her name started with R
I cant remember what exactly it was
Rene
Sheryl M
This will be resolved on monday

Shahmina
She told me yesterday to wait 24 hours
Not to wait for 2 days
Resolved meaning a brand new bouquet
Or my money refunded
WhatsApp Image 2018-01-26 at 10. 37. 34 AM. jpeg
WhatsApp Image 2018-01-26 at 10. 37. 34 AM. jpeg^ cause that in unacceptable
I paid 230 ringgit
For that tiny ridiculous looking bouquet
Thats not even worth 5 ringgit
I dont care if the case gets dragged on for a month but i will not rest until there is justice and im not cheated with my money and trust i placed in this company
Sheryl M
The product you order is for roses

And we delivered roses

In the pic you sent

They are not bad

Shahmina
Roses that looked like the picture on the left
Not for what was delivered on the right
Those 2 arent similar whatsoever
There was 0% customer satisfaction
That was guaranteed on the website
I even showed my friends and they were shocked
If you think that they are not bad use that picture on the website so you dont end up lying to people and cheating them from their money
Instead of the picture on the left
Not only that it was 4 DAYS LATE
It did not even arrive on my mothers birthday
Sheryl M
The flowers are fresh

Shahmina
Are you going to completely ignore everything i said?
Sheryl M
We cannot refund the amount

We delivered are dark red roses

Refund is not for all cass

Cases

Shahmina
Why not? It was 0% customer satisfaction? Your website clearly said that
100% Customer Satisfaction Refund or Replace Guarantee
You gave it 4 days late and it was NOTHING like the picture
Sheryl M
Yes if was bad we might have replaced the product

Shahmina
It wasnt worth 240 ringgit
Sheryl M
But not refund

Shahmina
If you replace the product will it be like the picture
Or the same quality of the "roses" you sent the first time
If for any reason youre not satisfied with our flower delivery shop (or services), we will refund or replace your order.

Some text^ so all on the website is a lie?
Sheryl M
The product is not ad

Bad

We will check for some compensation on this

Shahmina
Dont tell me the product was not bad when it is nothing like the picture
If you showed me those flwers on the website
Sheryl M
As per the picuture you sent

Shahmina
I would not have bought it
Sheryl M
Everything is same

Shahmina
It does not look the same at all?
Are you being serious?
Sheryl M
As you are not satisfied once again we will check with supplier and will gt back to you

Shahmina
Of course i am not satisfied! You didnt even show any empathy that not only was my delivery late it was nothing like the product shown on the website
And eery single agent said they would get back to me but didnt
I just did a reverse google image search of the picture on your website
And its taken from the internet
Its not even your own company pictur
This is ridiculous!
Sheryl M
It was not from any internet

Shahmina
WhatsApp Image 2018-01-27 at 1. 40. 27 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 40. 27 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 41. 55 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 41. 55 PM. jpeg
Even the reviews are fake
My god...
Sheryl M
If reviwes are fake

How did we deliver the order

Shahmina
I mean the one on the website with happy customers are fake
Cause when i google the name of one of the reviews
Its the same customer
Throughout all the reviews with different words
For each
And when i search pickupflowers.com
Sheryl M
Why are you going with reviwes

Shahmina
I saw it had 0.7 rating
Sheryl M
When order is been delivered

It was not 0.7 rating

Shahmina
Because sheryl the order that was delivered was not the order i expected and paid so much for and it was late
Ill show you
Sheryl M
It was late we really apoloize for this

But the product delivered was aacurate

Shahmina
It was not accurate
The picture you used to demostrate the product was a fake picture taken from the internet
WhatsApp Image 2018-01-27 at 1. 53. 26 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 53. 26 PM. jpeg Read
Sheryl M
1:54 pm
The people even can use from our websire

'website

'it does not matters

Chat transcript

Name: Randall
E-mail: Xxxxxxxxxx
Is it about an order already placed? Yes
Question: I want to know when delivery of the gift basket will happen. It was scheduled for today and it has not been delivered yet

Karl Thomas Wed, 04/19/17 09:59:18 am Australia

Welcome back! Do you have any questions?

Randall 10:00:44 am

Hi I need to know when my delivery will be completed please? I had no response from the previous support agent on this matter
It was supposed to be yesterday 10:01:03 am

Karl Thomas 10:01:36 am

Order number

Randall 10:02:06 am

0xxxxxxxx

Karl Thomas 10:07:50 am

We need some time

Randall 10:08:20 am

You commited to delivery on the 18th
That is not good enough

Karl Thomas 10:08:45 am

The supplier is not responding

Randall 10:09:17 am

It is 2 am in the morning in Ukraine

Karl Thomas 10:09:45 am

Yes, that is the reason the supplier is not responding we need sometime

Randall 10:10:17 am

And when I asked yesterday to confirm I got absolutely no response

Karl Thomas 10:10:26 am

We are really sorry for the inconvenience caused to you

Randall 10:10:31 am

I would like a refund please

Karl Thomas 10:10:37 am

I will make sure that i email you the status of the order
If itrs not delivered on 18 we will refund the money
Please send a email with your order number to cancel the order and refund the money *******@pickupflowers.com 10:11:03 am

Randall 10:11:40 am

It is the 19th already
It had to be there for the 18th 10:12:32 am

Karl Thomas 10:12:36 am

Surte please send a email.

Randall 10:13:10 am

Disappointing

Karl Thomas 10:15:19 am

We are really sorry for the inconvenience caused to you

Randall 10:16:29 am

Look, when will you know? I have a sad child who was expecting this to be there and you guys have not really been very supportive
I asked yesterday if there were any issues and I got the response that I will get a delivery receipt 10:17:13 am
Just give me a date and time that you can commit todo that I can tell this girl when her present will be there
I am still waiting on a delivery receipt for the previous one I ordered through you so I'm not really very happy right now 10:19:09 am

Karl Thomas 10:20:56 am

We did not deliver the prodct to provide you that]

Randall 10:21:43 am

Yes I am aware of that

Karl Thomas 10:25:07 am

How can we provide delivery recieot

Randall 10:27:35 am

I have placed 2 orders one a week ago and one a few days ago. Your own support people advised that I would get a delivery advice on delivery and now you are saying that you don't provide that.
I placed an order and specified the date. You accepted that and took the money. But have failed to provide a service or at the very least an actual update on any issues that arose 10:28:50 am
If you cannot provide what your website claims then don't make the claim 10:29:23 am
I paid the money, I expect the service and support that actually does what they say they will do 10:30:02 am
I have 2 current orders in your system I want go know that I am getting what I paid for and if not then I would like a refund and I will go somewhere else. If you could not deliver when you agreed to then you should have advised of that 10:32:05 am
I want this sorted. As it is costing me time and money and promises that I made which is unacceptable, and if you cannot help then put me in contact with somebody who will please 10:33:16 am

Karl Thomas 10:34:22 am

Sir we need time for it please bear with us.
We will update the status of the order.

Randall 10:35:38 am

Dude the first order is over a week now? And still no update on delivery, and now your saying that you need time, are you kidding me
What exactly was I paying for if not to be delivered on time 10:36:45 am
Look I'm not pissed at you but the previous agent read a message I sent for an update and didn't respond at all 10:37:46 am

Dont take my word for it, heres their BBB rating. F rating with BBB. Scam company, won't deliver your flowers on time and will hassle you about your refund, hoping you will just forget about it.
https://www.bbb.org/losangelessiliconvalley/business-reviews/florists-retail/pickupflowerscom-in-sunnyvale-ca*******204

Don't buy here! They'll take your money...

ABSOLUTE SCAM. Person on the live chat line is also so rude! I didn't receive a confirmation email, and my card was already debited!

See below for the chat!

Welcome back! Do you have any questions?
Denise
8:54 am
Hi there
I placed an order online yesterday but did not receive a confirmation email
My card has already been charged
Karl Thomas
Order number please.
Denise
I was not given an order number. It just said order confirmed...
Could you check with my email?
Karl Thomas
Please let me know the order number
Denise
I was not given an order number
Karl Thomas
PLease cjeck your spam folder you will have one /
Denise
Do you know the email address it would be sent from? That way I can check
Karl Thomas
SPAM FOLDER.;
Denise
There is NOTHING
WHAT IS THE EMAIL ADDRESS I WOULD HAVE RECEIVED IT FROM
You rated our customer service as bad.
Karl Thomas
I am checking for the order how can you wait]
Denise
Yes I will wait thank you
Karl Thomas. Cancel theratinfg.
Denise
Sorry?
Karl Thomas
PLease rate the chat
Denise
I will after this matter is resolved
Karl Thomas
No one will rat after the matter is solved.
Denise
If you don't resolve the matter, i will not change my rating
Karl Thomas
Sure please leave like that.
I will not help you till you remove the rating./
You rated our customer service as good.
Denise
Done can you please resolve this matter?
Your vote has been cancelled.
Karl Thomas
Order number please
You gain cancelled the rating that is the reason i wont help you.
You rated our customer service as good.
Denise
Is there a way you can search with email address?
Hello?
Karl Thomas
Searching.
Denise
Thank you
Karl Thomas
*******@live.com
Denise
Yes
Karl Thomas
Sorry we did not find.
Denise
Ok
Karl Thomas
*******@live.com
Denise
Yes that is right
Karl Thomas
I have used this.
Denise
Ok i will have to dispute the transaction with my bank then cause it looks like the money was already taken out of my card
Read
Karl Thomas
We are very sorry.

Scam stole my money

HOW I WISH I HAD READ ALL THESE REVIEWS... sad very unfortunate...