Shah M.

I dont need to write much, Just read the conversation i had with them
Sheryl M
Welcome back! Do you have any questions?

Shahmina
Order number *******
The flowers delivered looked nothing like the picture
Cheap quality, small, 4 days late in delivery
I raised a complaint with a previous upport agent
Support*
She told me yesterday to wait for 24 hours
Its been 24 hours
I told her yesterday and even showed her the picture of proof that i either want a refund or a brand new proper boquet to be sent
Her name started with R
I cant remember what exactly it was
Rene
Sheryl M
This will be resolved on monday

Shahmina
She told me yesterday to wait 24 hours
Not to wait for 2 days
Resolved meaning a brand new bouquet
Or my money refunded
WhatsApp Image 2018-01-26 at 10. 37. 34 AM. jpeg
WhatsApp Image 2018-01-26 at 10. 37. 34 AM. jpeg^ cause that in unacceptable
I paid 230 ringgit
For that tiny ridiculous looking bouquet
Thats not even worth 5 ringgit
I dont care if the case gets dragged on for a month but i will not rest until there is justice and im not cheated with my money and trust i placed in this company
Sheryl M
The product you order is for roses

And we delivered roses

In the pic you sent

They are not bad

Shahmina
Roses that looked like the picture on the left
Not for what was delivered on the right
Those 2 arent similar whatsoever
There was 0% customer satisfaction
That was guaranteed on the website
I even showed my friends and they were shocked
If you think that they are not bad use that picture on the website so you dont end up lying to people and cheating them from their money
Instead of the picture on the left
Not only that it was 4 DAYS LATE
It did not even arrive on my mothers birthday
Sheryl M
The flowers are fresh

Shahmina
Are you going to completely ignore everything i said?
Sheryl M
We cannot refund the amount

We delivered are dark red roses

Refund is not for all cass

Cases

Shahmina
Why not? It was 0% customer satisfaction? Your website clearly said that
100% Customer Satisfaction Refund or Replace Guarantee
You gave it 4 days late and it was NOTHING like the picture
Sheryl M
Yes if was bad we might have replaced the product

Shahmina
It wasnt worth 240 ringgit
Sheryl M
But not refund

Shahmina
If you replace the product will it be like the picture
Or the same quality of the "roses" you sent the first time
If for any reason youre not satisfied with our flower delivery shop (or services), we will refund or replace your order.

Some text^ so all on the website is a lie?
Sheryl M
The product is not ad

Bad

We will check for some compensation on this

Shahmina
Dont tell me the product was not bad when it is nothing like the picture
If you showed me those flwers on the website
Sheryl M
As per the picuture you sent

Shahmina
I would not have bought it
Sheryl M
Everything is same

Shahmina
It does not look the same at all?
Are you being serious?
Sheryl M
As you are not satisfied once again we will check with supplier and will gt back to you

Shahmina
Of course i am not satisfied! You didnt even show any empathy that not only was my delivery late it was nothing like the product shown on the website
And eery single agent said they would get back to me but didnt
I just did a reverse google image search of the picture on your website
And its taken from the internet
Its not even your own company pictur
This is ridiculous!
Sheryl M
It was not from any internet

Shahmina
WhatsApp Image 2018-01-27 at 1. 40. 27 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 40. 27 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 41. 55 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 41. 55 PM. jpeg
Even the reviews are fake
My god...
Sheryl M
If reviwes are fake

How did we deliver the order

Shahmina
I mean the one on the website with happy customers are fake
Cause when i google the name of one of the reviews
Its the same customer
Throughout all the reviews with different words
For each
And when i search pickupflowers.com
Sheryl M
Why are you going with reviwes

Shahmina
I saw it had 0.7 rating
Sheryl M
When order is been delivered

It was not 0.7 rating

Shahmina
Because sheryl the order that was delivered was not the order i expected and paid so much for and it was late
Ill show you
Sheryl M
It was late we really apoloize for this

But the product delivered was aacurate

Shahmina
It was not accurate
The picture you used to demostrate the product was a fake picture taken from the internet
WhatsApp Image 2018-01-27 at 1. 53. 26 PM. jpeg
WhatsApp Image 2018-01-27 at 1. 53. 26 PM. jpeg Read
Sheryl M
1:54 pm
The people even can use from our websire

'website

'it does not matters