Vasileios P.

I strongly urge you to read this because this is not a company but operates like other companies that promote their products by only using suppliers and depend on others to deliver services, and they to be honest they cannot and do not have control over themand this company has staff that are rude, do not respect customers and will always blame you over the supplier so where are your rights?
So, I decided to book well in advance for some flowers for my fiancé and have them delivered to her, I planned this whole thing out and every time I speak to them (which by the way their online support is like speaking to a complete $#*!ed AI Computer) they tell me It will be delivered as ordered and nothing moreto get that answer you would probably have to waster 30 45 minutes of your time from the time you say Hi.
Of course, the day when the flowers and chocolate was supposed to be delivered, spent a whole day trying to contact them but with no hope and the day ended and my Fiancé was left with no flowers or chocolate or an apology call for the failure to deliver. I finally managed to speak to a lady called SherylThis is a special one cause you see her idea of what a customer services agent is like she owns the joint and can say, do, interrupt, be rude and HANG UP THE PHONE in your face which I absolutely freaking love! NOTTT

Back to the story, this woman (Sheryl) Starting giving me the reasoning as to why they were not delivered as the supplier forgot to leave the fridge on and the flowers turned black seems to me I was born yesterday for a florist to do that but alrightthen the next excuse why they were not delivered was because they were mashed and didnt look good. Oh and in the process this was an oversees call so it would have been much cheaper for me to fly there and personally deliver them myself! After days of battling today they told me the supplier has confirmed the delivery but is not sharing the signatory and she could not process a refund because the supplier is claiming it is delivered.
In the process of all this mess up, I have been hung on a dozen times, given false promises and mistreated as a paying customer. They are rude, rubbish people to deal with and I strongly recommend against using any of their services they will always find excuses to blame other people and they do not have any control on the suppliers what so ever which is the essential reason why you cannot use their services. Any company that cannot control their suppliers does not have credibility and should be used.
I hope this will help many of the people ordering online and some might say well I used them and they were perfect, my response is of course they will please a few otherwise how else will they scam an entire lot of people?