Randall J.

Chat transcript

Name: Randall
E-mail: Xxxxxxxxxx
Is it about an order already placed? Yes
Question: I want to know when delivery of the gift basket will happen. It was scheduled for today and it has not been delivered yet

Karl Thomas Wed, 04/19/17 09:59:18 am Australia

Welcome back! Do you have any questions?

Randall 10:00:44 am

Hi I need to know when my delivery will be completed please? I had no response from the previous support agent on this matter
It was supposed to be yesterday 10:01:03 am

Karl Thomas 10:01:36 am

Order number

Randall 10:02:06 am

0xxxxxxxx

Karl Thomas 10:07:50 am

We need some time

Randall 10:08:20 am

You commited to delivery on the 18th
That is not good enough

Karl Thomas 10:08:45 am

The supplier is not responding

Randall 10:09:17 am

It is 2 am in the morning in Ukraine

Karl Thomas 10:09:45 am

Yes, that is the reason the supplier is not responding we need sometime

Randall 10:10:17 am

And when I asked yesterday to confirm I got absolutely no response

Karl Thomas 10:10:26 am

We are really sorry for the inconvenience caused to you

Randall 10:10:31 am

I would like a refund please

Karl Thomas 10:10:37 am

I will make sure that i email you the status of the order
If itrs not delivered on 18 we will refund the money
Please send a email with your order number to cancel the order and refund the money *******@pickupflowers.com 10:11:03 am

Randall 10:11:40 am

It is the 19th already
It had to be there for the 18th 10:12:32 am

Karl Thomas 10:12:36 am

Surte please send a email.

Randall 10:13:10 am

Disappointing

Karl Thomas 10:15:19 am

We are really sorry for the inconvenience caused to you

Randall 10:16:29 am

Look, when will you know? I have a sad child who was expecting this to be there and you guys have not really been very supportive
I asked yesterday if there were any issues and I got the response that I will get a delivery receipt 10:17:13 am
Just give me a date and time that you can commit todo that I can tell this girl when her present will be there
I am still waiting on a delivery receipt for the previous one I ordered through you so I'm not really very happy right now 10:19:09 am

Karl Thomas 10:20:56 am

We did not deliver the prodct to provide you that]

Randall 10:21:43 am

Yes I am aware of that

Karl Thomas 10:25:07 am

How can we provide delivery recieot

Randall 10:27:35 am

I have placed 2 orders one a week ago and one a few days ago. Your own support people advised that I would get a delivery advice on delivery and now you are saying that you don't provide that.
I placed an order and specified the date. You accepted that and took the money. But have failed to provide a service or at the very least an actual update on any issues that arose 10:28:50 am
If you cannot provide what your website claims then don't make the claim 10:29:23 am
I paid the money, I expect the service and support that actually does what they say they will do 10:30:02 am
I have 2 current orders in your system I want go know that I am getting what I paid for and if not then I would like a refund and I will go somewhere else. If you could not deliver when you agreed to then you should have advised of that 10:32:05 am
I want this sorted. As it is costing me time and money and promises that I made which is unacceptable, and if you cannot help then put me in contact with somebody who will please 10:33:16 am

Karl Thomas 10:34:22 am

Sir we need time for it please bear with us.
We will update the status of the order.

Randall 10:35:38 am

Dude the first order is over a week now? And still no update on delivery, and now your saying that you need time, are you kidding me
What exactly was I paying for if not to be delivered on time 10:36:45 am
Look I'm not pissed at you but the previous agent read a message I sent for an update and didn't respond at all 10:37:46 am