Austin, TX 78738
Tel: (800) 216-4908
I ordered a sample and when continually prompted to sign up for monthly automated shipments, I declined. They ignored, sent me a 2nd shipment, and billed my credit card $54.06. I called to cancel today. Fingers crossed. Be sure to get verbal and written cancellation number and name of agent!
If you are buying a product that says return for refund if not satisfied...good luck getting your money back. I did exactly as they said and have delivery confirmation to prove it and still have not received my refund.
i ordered one product and it didn't work. I looked at another product but didn't order it. But they sent it to me any way and now I just got charged $49. This company is a scam.
This company's P & P is to not provide a one time Try -it-Free but it's designed to rope your into a subscription and continue to charge your credit card and hope you don't find out Poor Business Practice Ask yourself one question if their product was so good would they really need to do that??? Then they keep sending you emails on other products their selling.
I injured (micro-fractures of the tissue) both my shoulders and elbows and had no use of them for almost two years! It was impossible to even walk as even the weight of my own arms was too much to bear. Physical therapy and surgery would have made them worse, so I was told I just had to wait! I tried EVERYTHING. The only thing that improved it at all was Reiki, but it never healed all the way and that was expensive and ongoing. I was finally able to exercise, a little, but wasn't smart enough to get physical therapy first, so I ended up tearing the miniscus and ACLs in both knees! When the MRI confirmed this, I knew I"d have to have surgery and applied for a second insurance. While I was waiting for this, I learned about Heal and Soothe. Within 3 weeks I had use of my arms again and within 3 months I had no knee pain, but still didn't have full mobility. The final and total healing came from using a Denas device with SCALAR technology. I noticed almost immediate results and after only a few weeks I was well enough to go to physical therapy.
I got a bit overly-confident and stopped taking the heal and soothe and the pain and inflammation returned, probably due to arthritis. So I just ordered Super Joint Support. I'm testing the effects of it and whether it can replace HNS or if I want to take both. Basically, my understanding of the difference from watching the videos at the LoseTheBackPain website is that both address the inflammation and can heal and rejuvenate tissue, and HNS addresses pain, too, to prevent the use of prescription pain killers.
I've been a loyal customer since 2015. My very first order I was double charged, but after some persistence entering their helpdesk and making email and phone connections they did cancel/refund the duplicate order. Since then, I have not had any further issues. I've not done a subscription order, but have done trial orders and returned products I didn't like. I admit the website design is ancient and reads like an over-the-top scam site, but the products themselves are stellar. Seriously nothing else like them on the market. They are frickin AMAZING!!! They have literally given me my life back!
I have used Heal-n- soothe for YEARS. I buy in quantity. It takes a bit to have it begin, but after I had 2 surgeries, I tried everything. I LOVE this product and recommend it to everyone. Felt so sad to see anything negative on here about it, the company or a Jesse.
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD DETAILS. THEY WILL SEND YOU NOTHING AND CHARGE YOUR CARD.
All the reviews for the product online are a fake the product is not even real its a scam. You are welcome :)
I ordered Heal n Soothe but didn't help me anyway. How many months had passed and noticed that they have been taking USD 39.00 from my credit card even I haven't subscribed. I had to close my credit card to stop them. Be careful if you order their product online as they keep on getting money from you.
I really didn't think this would work but since the weather started getting a little warmer I was in constant joint pain. It was every joint but my knees which have both been replaced. SURPRISE SURPRISE!!! After just a couple days all pain except in my lower back is gone. I'm hoping after I take it for a while that goes away to.
I have been dealing with " Healthy Back Institute" for over 5 years and I bought their books which saved my back after all the specialists I consulted failed to do the right thing. On top of that I am regular user of Heal N Soothe which is a great product but you need to be patient for at least 3 month as the results are not instant. After 3 month the results are more obvious and after about 4 month you will just cruse...I am back in the tennis court doing what I like most for more than 10 hours a week. Many thanks to " Healthy Back Institute" and their products. Great services , great products....and by the way ...I found no problem registering my credit card with them so I can get my monthly shipments of Heal N Sooth in time. All the best to everyone. Gab
Tip for consumers: If you have any problems with shipments or payments just send an email to their customer service and everything will be solved within 48 hours. Everyone can do a mistake but, as long as it will be solved I don't understand why somebody would give a bad feedback.
Beware of their subscription tick box, the glowing reviews are not the truth. I checked my bank statements and just found out they have been taking regular monthly payments from my account over 6 months and I have received nothing. Be careful not to give your details because take are taking monthly amounts from your bank account with a subscription trick. Since finding out the scam they have not answered my request for a refund after promising a 48 hour response to my complaint at their call centre, they said they would not give a number to their head office i have not heard from them 10 days later. Sadly I found this company on a well known Christian website and so thought I could trust their approach but their business conduct lacks any integrity rather they have stolen monies with a twisted scam. Shame on you.
So I signed up for a trial of healnsoothe product in hopes that it would help me reduce inflammation in my neck and back. I didnt start taking the product for a few weeks after I got it and I just totally forgot about it, I ended up getting a second bottle in the mail and then a 3rd by the time I tried the product consistently and finally got around to calling the company they were able to pause my shipments until I could figure out if it was really working for me. I'm back on the smartshipper program because I save money and get the free shipping plus my body feels so much better when im on it. service was really great thus far, I think people just dont want to admit they dont read terms on the offer and then blame the companies in many cases.
Tip for consumers: read the letters they ship you and your confirmation email it reminded me of the offer i signed up for.
My boyfriend and I take heal n soothe religiously! It works great, my back and neck pain is gone and I feel great overall. I can't say enough about this product. If I could only take one supplement for the rest of my life, it would be heal n soothe!!!!!
Tip for consumers: Try it!
My elderly mother was targeted by these people. Despite instructing them to send no more information, and conduct no further deductions from her credit card, they continued to take a monthly amount. The only way we were able to stop this was to have her bank completely block her card, and reissue a new one.
Shame on them! But thanks to her bank for being so helpful in this matter.
MAKE SURE YOU NEVER GIVE YOUR CREDIT CARD INFO TO THESE SCAM ARTISTS. IF YOU ORDER ANYTHING THEY WILL SEND YOU A "FREE NEWSLETTER" THAT YOU WILL KEEP GETTING--FOR $18 A MONTH UNTIL YOU "UNSUBSCRIBE". THEY TAKE ADVANTAGE OF PEOPLE IN PAIN.
I ordered a FREE bottle of Super Joint Support that did cost me shipping to Canada so it was nowhere near free. I then cancelled the auto ship (by telephone) or whatever name they have for that within the time limit and expected not to hear from them again. Low and behold do I receive a huge bottle of the Super Joint Support in the mail. They charged my credit card and with the exchange rate it was a pretty penny. I immediately called and the customer service representative was in complete denial that I ever called and cancelled the auto ship to prevent from further orders to be shipped out to me and my credit card to be billed. Because I was so insistent that I did, she instructed me to mail the bottle back in the unopened packaging so that I could receive a full refund. I mailed the package back at my expense in the beginning of June. It is now the beginning of December, 7 months later and I still have not received this refund! The Healthy Back Institute STOLE from me!!!
It is now almost the end of March and I can't believe it but I did receive a refund check for $49.00 because of this review. I guess that the squeaky wheel catches the grease ...
I ordered ONLY the Calcium Lie book. Not another so so bottle of probiotics. Being charged 44.95. The girl-Blanca i spoke with of course knew nothing about nothing.Now I have to trudge to the Post Office,spend money to return it and hope and pray they take it off my card. BAD business practice. Cathy
This is a follow up to my original review. I finally got to speak to a customer service representative who was able to verify that the product was not available for shipment when I ordered it. No one had checked the warehouse for availability. There was no future product availability information from the warehouse. The customer service representative agreed to refund my money. It has been credited to my account. I liked the product as it was advertised. However, if the product is indeed no longer available, the advertising and option to buy should be discontinued.
I made an order with this company (Order Number 1858721) on 10 September 2016. Now more than a month later, I have written to them requesting to cancel the order and refund me in full. They have ALREADY taken a second payment recently, which I am claiming back too.
They told me yesterday that they are unable to cancel the order without me sending them the goods back (the goods that I never received!). Is this the CRAZIEST SCAM EVER??? DO NOT go anywhere near them, they are THIEVES!!!
I'm in disbelief.
Tip for consumers: I NEVER RECEIVED ANYTHING AND THEY STILL KEEP CHARGING ME !!! Unbelievable. STAY AWAY from this company!!!
I believe I heard of these products from The Truth About Cancer. I ordered a bottle of their Super Joint. Before I could check out they made many more offers. I agreed to buy a tube of Rub-on Relief and to pay $9.95 for a trial of Heal-n-Sooth. By the time I checked out I was annoyed by all the additional offers but was hopeful the products would work. I received the Super Joint and the oinment, but not the Heal-n-Soothe. They started sending emails constantly and one asked if I liked the H-n-S. I responded that I had not received it. I got no response and emailed again. No response. So I forgot about it. Then about three weeks later I received the Heal-n- Soothe and thought they had finally sent it. Wrong! I now realize I was on their subscription plan. Obviously they count on you not reading all the fine print about their trial after you have given their them your billing information. Before I realized this I had received another bottle. I called their office and explained the above details. I was told I had received the trial bottle and that they never received an email from me. If I wanted to return the other two bottles, I had to return them at my expense and then they would start the return process. "They" showed that I received the trial bottle, so basically tough luck. Their "Iron Clad 90 day return policy" is a joke and their customer service people are very practiced in telling you how everything you report is your fault, because the details are on their website. Even though they don't disclose their subscription policy until after they have your billing info. They do not demonstrate ANY interest in making their customers happy. I will be very surprised if I get a refund without a huge battle. I would strongly advise against using this company. I will admit the rub-on-relief is effective and I will find another alternative to avoid dealing with this company. They absolutely spam you with marketing emails. JH
On 9/13/2016. I have a debit to my checking account for $19.95. I received a Newsletter and never responded in 2014. I reviewed my e-mails and never responded to them. Please remove me from your mailing list and if I receive another debit to my account from you, I will contact a lawyer. Thank you for taking care of this for me.
I sent this comment to Hay House Radio because I thought it would perhaps be most effective.
"I wanted to let you know of an online scam that I and many others have become victims of that are connected to The Truth About Cancer series. I received an email from this series touting his friend's program about curing back pain with a link embedded to "LosetheBackPain" and subsequently purchased a free book, pain relief cream and supplement. I was charged for these PLUS $39.00 additional charge for an online version of the program which I did not purchase nor receive. I cannot resolve this issue with this website to get a refund so I am having to dispute this charge and report it to the Attorney General as fraud. I am one of many and I thought you would like to know."
I have cancelled my credit card because after several attempts at getting the company to refund the $39.00 charge for the online version of the program (which I did not want or receive access to), they have refused to work with me. DO NOT BUY INTO THIS!!! IT IS NOT WORTH IT AND THEY ARE STEALING YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer Questions & Answers
To be honest, I do think he has a good solid core philosophy about the mechanics and psychology behind back pain. His free book, 7 day cure, was actually good and the information was fairly accurate. I think where he loses people, me included, was the action plans he alludes to throughout the book. Turns out his plans are created pretty much from his own stuff, which means to truly put the plan into motion may cost over 1000 dollars. That was a huge turn off for me. His so called friendly emails asking the reader for their help and the psuedo friendly " I know you" and the " I made a mistake" headings are all mass market ploys, that he undoubtedly pays a marketing business to come up with. His products, so far have either not worked for me or only work a limited amount of time, "Heal and soothe" and the pain cream, which works, but only for about 5 minutes. Other products he sells can be found much cheaper in other venues. I guess it's basically up to the reader to decide for themselves. There does seem to be those that it works great for.
I was also frustrated that they kept sending merchandise and charging on my credit card. I called the number listed beside their charge on my credit card bill and asked them to cancel any future shipments. I got one more charge which the person I talked with said was already processed and she couldn't stop.. but, at last it ended. If it hadn't, my next step would have been to call my credit card company and direct them to not process any more charges from this company. I agree that calling from Australia would be worth it.
Ironically, Enzymes are the only class of supplements that are measured in units of work that they do, that is why you will see, different letters behind the enzymes as enzymes are not measured by mg of weight but by the number or units of the substrate they can breakdown. So we can say 100% that they enzymes do work, so we know they work, the question is, did you take them long enough or did you take enough of them to make a difference in your body so that you could feel the difference. If you did not, and you did not feel a difference that does not mean it is a scam. All the best to you.
Q: Which is better, Heal n' Soothe or Super Joint Support That depends on what you are trying to accomplish, Heal n Soothe, is a Proteolytic Systemic Enzymes formula, designed for two primary purposes, To breakdown and remove excess metabolic waste including excess scar tissue, that can build up inside the Joints, Blood Vessels, Soft Tissues and in our Organs. Once the enzymes attach to that metabolic waste, it is then processed by the body and removed from the body. The second specific function of the enzymes is to regulate the biological processes that control the body’s inflammatory response, so if you can remove the metabolic waste from the body and then control the bodies inflammation, your body will then be better to be able to repair is self... Now… Super Joint Support, is a specific blend of Type II Collagen, Glucosamine, Chondroitin and MSM, designed to help the body stimulate Chondrocytes, the very cells that can regenerate joint cartilage. Further 72, Water soluble Ionic trace minerals were added, for bone, joint and ligament support as well as support the body with a balanced approach to having the body be and function in a balanced state again allowing the body to heal its self. We added Vitamin K2, D3, and B12 , as co-factors to the Minerals and the Collagen to help them work even better, and finally we added a natural analgesic in the form of White Willow Bark to help the body deal with pain as well as ALA for nerve based pain. That said, they both are great products for helping to control Inflammation and to help heal soft tissue so for optimal results, we would suggest one of several options: 1. Each product can be taken separately and at different times, meaning only taking one product for several months at a time, and not using the other product during those months, this way you can gauge the effect of each product separately . 2. Heal n Soothe can be taken first for several months, to clean out and prepare the joint for recovery, before starting Super Joint Support, and after several months, both Heal n Soothe and Supper Joint Support can be taken daily till results are achieved. 3. For optimal results, we suggest taking both Heal n Soothe and Super Joint Support, daily till results are achieved Note: Results do very and there is no way to gauge a time line for use of these product, however, we have seen Heal n Soothe produce results in a matter of days and from clinical results it takes about 12 to 16 weeks for metabolic optimization to start to take place in the joint. Thanks for asking… http://www.losethebackpain.com/back-pain-relief-products/ Steve
Be very careful on the site as it emphasises "free" offers. Watch that you are not "encouraged" into signing up for more than you want.
For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new
Hi Susan, Please call our Customer Service (800)216-4908 or email us: https://thehealthybackinstitute.zendesk.com We do have some items that ship separately due to size. Please call or email us so we know what items you are interested in. Thanks!
We can not help you here, as we do not know who you are, you have to use this link: https://thehealthybackinstitute.zendesk.com/tickets/new and it is not advised to post you name on this site... Steve
Joseph, there is no way for us to know how you are or anything about your account through this site, please ask that same question here: http://www.losethebackpain.com/contact-us/
Hi Renee, I sincerely apologize! Please email us by visiting: http://www.losethebackpain.com/contact-us/ Then click on Email Customer Service to create a ticket. Reason Im asking to create a ticket is so that I can see you email address to find you in our database. In the ticket please ask that the ticket be sent to Eva for review. Thanks and looking forward hearing back from you!