Teresa D.’s Reviews of LoseTheBackPain & more

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Back Pain

8/30/22

I ordered from lose the back pain 3 times, we live in the U. K. & the shipping was about £16 the first 2 times & was delivered direct to our door. The 3rd time I ordered I called the company and their representative told me if I order in bulk it would work out cheaper. Not so, they sent my shipment to Germany & customs charged me over £200. I have complained to Lose the Back Pain (Heal & Soothe) and tried to get some compensation for giving me the wrong advice and they deny the shipment was sent to Germany even with photographic proof. Customer service are robots they don't care about customers that's for sure. You can buy all the ingredients separate and put together yourself! A lot less expensive. Worse company I have Ever Bought From! No Customer Service, send out robot messages after they get your credit card details, Beware, so sad

Tip for consumers:
Use something else

Products used:
Heal & Soothe

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Thank you

Eva K. – LoseTheBackPain Rep Over a year old

Teresa,
We would like to help, unfortunately, we can not confirm your identity, from the information you have given us on this web site.

If you can please reply with your order number here or alternatively please email me directly about this matter so we can further review your concerns with you. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com

If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/

Thank You,
Steve, Director of Client Services
The Healthy Back Institute