GoKartsUSAReviews 113

I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care at all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience.

I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house. Received an email saying that the order was canceled because the address didn't match and to place a new order with the correct address. So I did exactly that. I get a text saying trying to reach out regarding your order. This is fraud. I tried calling tbe number get another text saying don't call back. WTF? No wonder they have horrible reviews. Plan on driving to tractor supply tomorrow and buying one from them. What a joke. I even sent him a picture of my driver's license that matched my credit card info. Don't waste your time w this clown.

I ordered 2 motorcycles. They arrived as scheduled in great condition. Some assembly required. We changed the oil, and fueled the tank. They are fun for us to ride on at a fraction of the cost of one on the display store.

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

Ordered trail master mid for Christmas for my boys came within two weeks time easy to set up and runs good, was worried after reading so many bad reviews but no issues came up would order here again

Well one of my fellow customers said it best I'd say they have horrible service except they have no service at all? In their attempt to be technically proficient you can never speak to anyone. I tried to purchase some stuff at their recommendation through there so called sister company GTC manufacturing. No one had either no one had either company no one had either company no one at either company owned any part of the transaction and kept referring me back and forth. One idiot even told me not to order any longer because their site was for wholesale only. I'm sure they're going through a lot ofChallenges however we have many credit card challenges and I strongly suggest you stay away and buy your toys elsewhere, unless of course you want to be over billed, build twice in many cases or totally frustrated

Ordered assembly from them for gokart. Page description states assembly brake pedal $76. I received metal part worth $7 on ebay. Assembly is multipart assembled component not one part. I thought it was mistake so requested assembly and have been told this is what i ordered and they refuse toke return. Just not been able to return is enough to not buying from them. I guess if you have what you want and there will be some damage you will get in trouble with them so better stay away. There are better places to make business with

Ordered assembly parts from them for 80$ and received one component (part) not whole assembly. This is scam seller. They use words to foul you and pull money. Started credit card dispute to get money back. Do no do business with them read reviews first to see others opinion. I am not only one get scammed by them

They sent me a dead battery and then never responded to my emails asking to return for a replacement.

I ordered a dirt bike wheel and tire recently. Never received any tracking or email of shipment but no big deal. Arrived pretty quick. But the tire was flat. So i put air in it, to find out the tube had a hole. I contacted the company for a refund or exchange or even a discount so i could buy another tube and swap it out. No help at all! They take forever to answer you. I stated multiple times i just wanted to return the item because I was fed up. I stated i needed a shipping label and a address to send it back. Was happy to just do an exchange. I know it wasn't their fault it was flat things happen in transport. BUT I WAS IGNORED. Only answers back where did you check the valve? And we can contact the distributor for a new tube. Its been almost a month. Still have no shipping label or a refund, or even a new tube to swap it out. I had to buy the parts I needed to fix a "brand new" wheel myself. I spent over a 100bucks with this company not like its a $5.00 part here. Hope this helps someone in the future because I'm a very easy going person. This company does you wrong.

ORDERED A GO KART IN DECEMBER 2021 STILL WAITING HOW EVER NOW THEY DO NOT RETURN MY CALLS OR EMAILS, SCAM ALERT

I place the order with go karts USA for a dirt bike was never came in after 5 months I asked for a refund but the card I used was closed so I had to give them your numbers to give to the bank for the refund never happened they are the biggest Crooks but I will not rest until I get my money back from them

Their phone number says you have to email them. Says they aren't answering the phone or checking messages. I sent 4 or 5 emails to them with no reply. I understand if covid is putting things behind. But it's like these guys 100% gave up, but have their website running like they're still in business. I wouldn't fault them on delays if they were open and honest. But they aren't even remotely doing that.

After filing a complaint with the BBB, I received a call and voicemail from someone in the company saying that since I am such an A@@hole, they wouldn't be doing anything for me and they suggested that I should go *** myself. What a group of professionals!

I'm betting that when it goes to court that the judge is going to love hearing the voicemail. All because I had the nerve to demand that they honor the warranty.

Ordered a UTV in May, says 4 - 6 weeks wait. Followed up on July 12, chat said they were waiting on wire transfer. Called to find out delivery time, was told 4 - 6 weeks from today. They never even ordered to unit and never contacted me for payment. DO NOT TRUST THIS COMPANY.

I bought a Trailmaster Blazer 200R before Christmas which was supposed to be a Christmas present but did not get it until January thanks to COVID. The brand new lead sealed acid battery died after the first week. Called customer support and they claim its considered wear and tear so its not covered under warranty even though its BRAND NEW! Also the choke cable does not open fully when you pull it. Not happy with this company and they DO NOT stand by the product they sell!

This is a partnership crime business this company has no employees they don't answer the phone during working hours only AI robots that take orders collect money and then that money a company called PayPal tries to be the muscle that the collector for this criminal operation luckily my bank is Direct Express and they would not pay them PayPal won't give me a refund they want me to go through the whole process of waiting several months instead I'm going to file a complaint but it will be with the Federal reserve IG department through my representative Michael cloud in Texas

If you made your purchase through PayPal the way to get a refund is post screenshots of all the negative and no positive because no positive exists on the CEO of PayPal Twitter account and I mean every post you can find proof beyond a shadow of a doubt and that shame you bring about him the collector for the criminals is enough shame shame shame that he will have his team get your refund ASAP I am posting on the CEO's Twitter now I suggest everybody do the same and also get their representative in the house to file a complaint with the IG the Federal reserve IG say my g that oversees Direct Express because Direct Express won't pay this company a dime but PayPal gets it use that money it's called kiting for several months interest they get use your money free and make money on the interest this happened to Me 2 years ago and it's how I got a quick reply and my money back in 10 days instead of

WAITING FOREVER

I ordered a go kart and a motorcycle on 10/25 and they said the Go Kart was backordered until November 9-13th. I got the motorcycle but need the Go Kart for Christmas. They confirmed on 12/1 that I had nothing to worry about and it would be here before Christmas. There text updates are terrible. You sit on hold for terribly long times. When I finally got a hold of someone, they had no idea that I received the motorcycle and no idea why my order hadn't been shipped. They said they had just received the Go Kart I ordered, but 2 days later and still no update, no shipping confirmation. Here is 7 days before Christmas, I have no answers. Ridiculous! Buy somewhere else. Update; 3 days before Christmas, still no update, starting the charge back process through Paypal. They are the worst company I have ever done business with. Don't torture yourself, go somewhere else. Make sure you do a charge back on your credit card or dispute through PayPal. It hurts their rating and they deserve to lose the ability to charge people. Updated 1/7/21, finally got my refund through a paypal claim. I've had no communication from Go Karts USA since prior to Christmas. Stay away from them!