I have been a very good customer of gilt for years and their customer service has steadily gotten worse. I purchased a luxury mui mui bag for $700.00 on the model the bag hung mid torso but actual bag would not fit under my arm. Took many pictures and proved it was mis represented and still could not return it. I'm so disappointed I have deleted my gilt account and will no longer buy from them
Beware! They are not willing to keep a good customer!
Tip for consumers: Stay away!Ask Leslie about Gilt
I honestly don't remember ever dealing with an "brand name" company that was so unfair and such a bunch of scumbags with such poor customer service.
I had a bunch of experiences with them and it was nothing but negative, never good.
Their Gilt city discount things that you buy are like living social or groupon. Except they expire after like a month and then they only give you the amount that you paid credit at the customer for five years. The problem is When you go to the place they have no idea what you're talking about.
I went on a date and I quietly went to the waitress and I told them about it. She said she has no idea what I'm talking about and when I spoke to the manager he would not honor it And embarrassed me in front of my day Who never spoke to me again
I've called them on multiple occasions for messed up things like this and they basically said sorry and there's nothing we can do Real scumbagsTHIEVES!
I ordered a YSL bag that was described as calf leather. The bag came and had a suede appearance and the authenticity card stated that it was coated velour. I have called about 10 times over the past week only to get the runaround by rude and unhelpful customer service representatives. This morning, Paul stated that there was nowhere in the description that guaranteed that it would be genuine leather. I told him that the description of the bag was calf leather and that was a guarantee in it of itself. Even though the bag was final sale their return policy states that an item that is incorrect is subject to a full refund, however, they do not honor this. There is no one to speak with. They said there is an operations manager, but that I cannot speak with them. I also asked if I could talk to corporate and they said good luck you will speak to a receptionist who will only route you back to us, a customer service group in Ireland. They went so far as to suggest that I dispute the claim with my bank. Is this any way to run a business? They misrepresented the item that I was buying and now do not want to take responsibility. I will never buy from them again and caution anyone who thinks of doing so.
Placed an order on August 17th, still have not received it. Estimated delivery day is September 10th, almost a month to ship a package from two states away and that's after paying $10 for shipping. If you want to ever get the items you paid for, choose another company. Totally not worth it.
Purchased ans paid for a dress & they said they ran out and automaticallt shipped a totally different item. Meanwhile i had to wait 2 months to get my money back being forced to return the unsolicated item. The worst customer service ever & rudest reps .
Will never buy from there - not worth it.
I paid $33.95 for a next day delivery because I was in a hurry to get what I had purchased. When I checked my estimated delivery date/time, it was given a week later. I called up customer service and they informed that nothing could be done. I would not have paid for a next day delivery if I knew the delivery would be a week later, when I could have just gone with the regular shipping method to get it at the same time.
I placed an order for a couch on 7/16/2016. with a delivery date between 8/2-8/10. I placed many calls to Gilt asking for updates. My purchase was coming from the manufacturer. So Gilt, didn't have any info about my order. Today, on 9/1. I get some info on the order. The manufacturer doesn't have the couch. Will get it in stock mid October. The delivery in Nov. Gilt asked if I would like a 150.00 refund (once the couch is delivered or a 75.00 credit towards another couch) Are you kidding? I wanted to cancel this order back in Aug and you won't let me because it was final order. Today, finally after waiting three weeks and because I wouldn't extend waiting until Nov. or a 75.00 credit towards a new Couch. s
I am another victim of the tmobile tuesday gilt.com rip off.
They are lousy! Lock you out! I spent real money in addition to the gift card my family was given.
I guess they limit 1 per order so they can make more money off of people and their insane shipping rate of $7.95 for a pair of socks.
I used gift cards and also paid some with my credit card.... they charged my card yet did not send me any emails! I have contacted my bank, credit card company and Better Business Bureau regarding their awful handling of this. I am lucky to have a good credit card company that sided with me and is looking into this matter.
I've been a member of Gilt for years, and despite numerous unpleasant experiences with the return policy, exorbitantly long shipping times, and customer service, I gave the site another try and purchased a jumpsuit.
Nearly 3 weeks after I click "Buy" on the site, I finally received a shipping notification, my romper was on it's way. I received a FedEx notification that the romper would be delivered while I was at work. When I returned home, there was no package at my door. The FedEx shipping status said that the package was being returned to sender due to an incorrect shipping address. I checked my order on Gilt, I had entered the same shipping address I always used and it was in fact correct.
I reached out to customer service, they told me that they could not re-route the item back to me. Additionally, they could not guarantee that I could secure the item at this point. I would have to wait for the item to be returned, reposted on the site, and then I would need to re-purchase it to then wait another 3 weeks for it to be delivered.
In a day where Amazon can deliver purchases to you in an hour, I do not understand how companies like Gilt survive. I will never purchase from Gilt again. Let this be the straw that broke the camel's back.
Tip for consumers: Only purchase items from this site if you are extremely patient and can handle supremely inefficient processes.Ask Maria about Gilt
a promotion was sent to me via email but it came in a day late and then the terms of when it could be used and when it expired were not clearly displayed so I ordered the items listed thinking I would get an extra 30% off but I was a day late and the promotion had expired. It was supposed to run from 8/1-8/3 and I received the email on 8/2 and then tried to use the coupon on 8/4. Customer service originally tried to offer me a 15% discount on my NEXT purchase but I felt that I should have gotten it on this one and not be made to spend more money to get the savings that should have been applied to this order. After following up and excellating this to a manager it was finally resolved. Considering the savings was only $13.20 I felt that it should have been able to be resolved on the first contact.
Where do I start! This website is a total scam. They took one picture of the watch and said that it was a man's watch. The picture wasn't even taken from their website they probably got it off of Google images. I finally received the watch that by the way, took FOREVER! And noticed that the band was defective. I tried it on anyway and it didn't fit my wrist! When I called to complain they said "well, it's a unisex watch, it's for men and women".
The customer service was terrible. I was treated very disrespectfully. I wanted to return the watch and they wouldn't take it back. I even had to go as far as to complain with the BBB (better business bureau). So now I'm stuck with a $3,200.00 watch that has a broken wrist band and doesn't even fit me!!
I several items from Gilt July 8, a month later only one of 17 items arrived, and it arrived broken. The packing slip shows there should have been several items in the box, but that was not the case. All the other items are still show 'in transit' . This is so frustrating as many of these items were summer gifts for friends.
Be wary of buying fine jewelry on Gilt. First, the jewelry is heavily marked up (upto 3x) then discounted to make it appear as a good deal. Second, the jewelry does not arrive with brand's own packaging.I can back this with my experience with the Amrapali brand jewelry bought on Gilt.
I bought a pair of Amrapali earrings on Gilt, which was not just significantly marked up but arrived without standard Amrapali packaging (red box or drawstring pouch), or instructions for care or any certificate of authenticity (you would get that if you purchase diamonds on Amrapali's own website). I received a pair of diamond earrings in bubble wrap packed in Gilt shipping box. Having purchased Amrapali jewelry over the years both in-store and online from their website, I know the difference.
I also compared some identical jewelry pieces available on both Amrapali website and the Gilt site. After the supposed discount, Gilt was selling most jewelry for a couple of hundred dollars over what the brand itself charges. The Gilt discount is just a sham for those too lazy to do the comparison. I would not recommend buying fine jewelry at Gilt.
I received the wrong color scarf and I wrote an email explaining how I had received the incorrect item. Since the color I had originally ordered was no longer available, I was offered two options. I could either return the scarf for a full refund or be issued a partial refund. I opted for the partial refund and kept the scarf. My issue was very easily resolved.
You've earned enough Insider Points to receive a $15 off discount on any item. Yay! You're a good customer. You put an item in your cart, price it out with the different shipping options and the $15 off, see it doesn't really add up to a good deal after all and don't complete the order. Done, right? Your $15 credit wasn't used, right? Not exactly. You REDEEMED it, even though you didn't purchase anything, and you now have 2 weeks to buy something and use it or it's gone.
Customer service is not there to help you resolve this, they are there to enforce it. It doesn't matter that you didn't buy anything, or that you didn't intend to redeem the credit and put yourself on a 2 week deadline to use it. You REDEEMED it, and now you're stuck with it. Sorry! :)
This is Gilt's attitude toward their customers. Sell deals that aren't really deals. Enforce restrictive return policies. Ship obviously damaged merchandise (a coffee table book arrived with a giant gouge in the spine). Trick your customer into redeeming a discount that will now expire if they don't immediately use it. Basically, in every way, try to outsmart the customer.
Notice how Gilt only responds to the 5-star reviews here? They are not interested in what DOESN'T work for their customers, which you will quickly discover the minute you have a problem with your order.
Shipment was sent to the wrong address. Called customer service twice, they said nothing can be done. And they emphasized that I should have noticed that on my order confirmation. Well, I did remember I corrected address when I placed order, but for some reason it was still the old address on the order. I had to call Fedex and Fedex said they haven't received the shipment yet, that I should called the sender. I called the customer service again, still said nothing can be done, I should wait until Fedex received the package and call USPS.
This is terrible! I had great experience with diapers.com. In my case, the shipment was sent to the wrong address. One shipment was already delivered. I didn't even call, thinking I will probably lose the money anyway. I just emailed them and didn't expect anything. They immediately put a stop shipment on the one that is in transit. For the one that was delivered, I called the doorman and they said they didn't see the package. And I don't know what happened later. But when I contacted diapers.com, they refunded me full amount right away, no questions asked.
I will never order from Gilt.com again.
I had ordered several items. Most were Gilt brands, which Gilt describes as "exclusively on Gilt. It was created in collaboration with our preferred brand partners to bring you great style at an accessible price point."
PRICES HIGH, GIVEN THE LOW QUALITY
Even though I hadn't ordered clothing from Gilt before, I associated them with high quality at great prices. So I was shocked when I received the items and saw how cheaply made they were.
MISLEADING RETURN POLICY
Some Gilt items were not returnable, others were not. Gilt clearly states when items are not returnable by stating this on the item's description page. I'm always very, very cautious about ordering non-returnable items, particularly when it comes to clothing, because of the risk that the items don't fit.
I was on the fence about 2 items, but bought them because I knew were returnable. However, one didn't fit and the other was super cheaply made, and when I went online to begin a return, there was a message next to each of those items on my order form that said "This item has been further reduced from its original Gilt price. It is final sale and non-returnable." I wish I had taken a screenshot of the item's description page, because I these items were changed to "non-returnable" status *after* I had purchased them.
ALSO, note that there's a $9.50 restocking fee. It's listed on their website, but you have to hunt for that info. I didn't see it mentioned on the order form *prior* to my ordering, which I think is a bit deceptive. It was my responsibility to double-check that prior to ordering, but I don't know of any other large merchant that charges a restocking fee nowadays -- in fact, quite a few large companies offer **free shipping on returns**, particularly if you make a sizeable purchase.
GOOD CUSTOMER SERVICE
I must say that I had a great customer experience, though. When I explained my situation via an online chat with a customer service rep, he did allow me to return the items at a Saks Off 5th store for credit to be used at Saks Off 5th. Not what I was hoping for, but I thought that was fair.
Bottom line, I'm going to limit my Gilt purchases to items of brand names that I'm familiar with and are of a quality level that I trust.
Gilt was easy, fast and very professional. I received exactly what I ordered! My nixon watch is awesome. Also, by far, the cheapest price online. Totally satisfied!!
Tip for consumers: Wait for 20% off codes and get even better discounts!! I did!!Ask Ken about Gilt
The only expiration date was for the purchased item. There however was no expiration date on the credit that was being promoted (e.g. spend $95 and get $95 worth of Warby Parker plus $25 credit on Gilt). So I went ahead and spent the Warby Parker amount within the explicit timeframe and saved the Gilt credit for a time I actually wanted something from Gilt. Any good company, like LLBean, JetBlue, or SouthWest don't have credit expiration dates, and if they did would be transparent and explicit about them. Customer service was unhelpful and said the credit expired shortly after the Warby Parker amount expired. I had hopes for Gilt and am surely disappointed. You can count on me going to Groupon, Nordstrom Racks, and TJMaxx for discounted quality products and services in the future and leaving Gilt in the dust.
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