Gilt

Awful customer service. A bunch of incompetent individuals! I have contacted this company and spoke with three different individuals on three separate occasions and each time it has taken them over 30 minutes to answer very simple questions. The return policy is also VERY awful. You will not be issued a refund for anything under $199. Just a store credit. In order to use your store credit you must place a credit card on file. Very stupid system. Not to mention a lot of their prices are much cheaper on other sites. Don't waste your time or money!

Ordered an expensive belt on gilt.com First time to their site. What arrived was a piece of garbage that truly would be 5 dollars on the discount rack at any store. Hoop already broken. I would NEVER return to this site. They promote luxury, but deliver garbage.

Please be aware before you purchase that high end bag from Gilt. I purchased a Chloe bag from Gilt and the corners started wearing within 2 months. Gilt would not do anything for me because they have a 30 return policy. The bag did not fall under Chloe's warranty because Gilt is NOT an authorized retailer for Chloe. I'm stuck with an expensive bag that did not last long. Lesson learned. Never purchasing anything high end from Gilt again.

I haven't had huge problems with Gilt. Frankly, I don't go to it much because it LOOKS so expensive and whose paying for those graphics? I have found them terribly slow to mail out, but pleasant on the phone, and willing to put things to rights. And,. Oh yes, they once sent a pair of tights, that looked suspiciously like purple rather than grey. They had taken so long to arrive, I didn't bother sending them back. It was like... I am so over this! So, not making the big 4 stars yet, but keep on trying.

You won't know what you're paying until after you checked out. Gilt even says "The sales tax quoted at checkout is an estimate." How difficult is it to show the exact amount at checkout? This place is run by incompetent people who can't even hire someone to properly code a site. Everything is an estimate, which shows how careless these people are about their business. They'll significantly over-estimate the weight of your package so you pay a huge amount for shipping. When you run into a problem, customer service is one of the worst out there. Completely unhelpful and you'll never get your problems solved. And that "return" policy is a joke; it's an exchange policy. Consider everything you buy here final sale. You get a site that looks modern, but is unreliable and when you run into a problem, CS won't be able to fix it. There are other places on the internet to buy from, avoid this place.

Taking a nose dive. Shipped wrong item. Does not have what I ordered and paid for. Customer support email is worthless. Chat person tells me that customer support will reach out. No one called. Chat person has nerve to ask what he can do to make things right. Asked for some type of discount for the future only to come back with No. LOL why ask then.

I purchased a fake belt! Here is the way Gilt handled this—-
I'm sorry the Gucci Interlocking G Web & Leather Belt you received is not what you were expecting and for any concerns with its authenticity. This is not the experience we would want you, or any of our customers, to have. I am happy to provide additional insight.

In some cases, we purchase merchandise from trusted independent suppliers and not directly from the brand owner. This includes pre-owned products. In all cases, we stand by the authenticity of every product sold on our site. To bring the highest quality products to our customers, we have a buying team that specializes in sourcing our pre-owned products. Our knowledgeable buyers work with these trusted independent suppliers to make sure we offer authentic products at great value to our customers.

Due to the Gucci Interlocking G Web & Leather Belt being damaged after being worn and no longer in its original condition as stated in our return policy, we are unable to accept the return or issue a refund or replacement. We sincerely apologize for any inconvenience this may have caused.

Do not trust this site! It's all fraudulent items!

I was a Gilt Noir member and used to like this company and appreciate helpful service. Since the acquisition, however, they have become a customer service disaster. My furniture order got cancelled, for no good reason, and when I called to resolve it, the supervisor was both very unhelpful and astonishingly rude. This is not the way for any business to treat its customers. I would urge others away from this site, as there are so many others who do better by customers.

I purchased a shirt that was on sale for $100 that looked so cute in the picture but ended up being totally cheap quality thin jersey material with raw edges. I paid $9.95 for shipping and was supposed to get free shipping for 30 days (for the next 20 days?). I'm not sure who's making up these rules. Now they have the audacity to charge a restocking fee of $9.95 to return an item and had the nerve to tell me that I elected to receive free shipping for 30 days for the next 20 days?! I won't be shopping with Gilt again ever! I've gotten my last cheap, defective item from them! I'll stick with MyHabit!

Update: I did contact Michael via email and explained the situation, even providing the name of the customer service representative I spoke with. He never contacted me again. Nice try to make it appear like Gilt goes out of their way to do the right thing though Michael.

I visit Gilt frequently (daily ;) ) and order fairly often. I understand some items are returnable, and some final sale. My last purchase included items that were returnable but I did not read for "credit". Gilt was so kind to honor my wishes of having the items returned bad to my cc. I really appreciate the prompt response and kindness from the customer service. Definitely an encouraging factor to continue to shop on this site. I recently had a very different experience with another company and will remain loyal to Gilt for "accommodating" the customer. I can't thank you enough for your diligence and detection to your shoppers.

I purchased an expensive Kate Spade bag from Gilt, and fewer than 5 months later it is completely falling apart, one of the handles is almost completely detached. I have only used the bag 3 times! I called Gilt to report this, and the customer service representative was rude and unhelpful, and refused to make any exception based on a defective product. Also, I'm not even sure this is an authentic bag as it arrived without a dust bag, a tag detached, and is now falling apart. I would definitely not order any high-end merchandise from Gilt, because I don't think it's authentic, and if there is ever a problem you are out of luck!

Bought two pairs of jeans which were significantly tighter than what I had been expecting based on their photos of the jeans. Decided to return the two jeans a few days after I had ordered them. Gilt refused to waive my $19.00 restocking fee for the jeans despite both jeans being brand new and still with their tags. Moreover, the jeans were improperly portrayed on their website.

Gilt has terrible customer service and all they care about is their bottom line. Gilt has no interest in customer satisfaction. Would you like to spend your hard earned money with a company like that?