Coach-Outlet

I ordered a pair of shoes from coach outlet that Ups marked as delivered. However, I never received them. I have video footage of the driver riding right past my house at the date and time he marked delivered. COACH OUTLET refused to refund me because ups marked the item delivered. Now I'm out of $120.00. I currently have a claim open trying to fight it, but I've had no luck so far.Both coach outlet and ups customer service is useless. I posted a video that my front door camera caught of the ups driver driving right by my house at the time he lied about delivering it. Check it out at gilberry13 on Instagram. Also I posted the video below.Please don't make the same mistake I did

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

Coach outlet sells very cheaply made bags. I purchased a bag a little over a year ago for about $200 dollars and the leather is deteriorating on handle when ch exposed a plastic tubing in handle and Coach wants me to pay for repair. They are selling these knock off coach bags deceiving the public to believe that they are authentic coach. I could have purchased a cheaper brand for less money and better quality Coach…. Fix the damn bag for free

I ordered a pendant necklace. When my item arrived, i opened it only to find some earrings instead of my necklace. Called them and was placed on hold forever. Decided to hang up and contact a different way and the person via Facebook told me i had already been taken care of. I'm pissed because no one apologized for this mistake that was on their behalf and the necklace was for a birthday party that i will now have to figure something else out. Then to tell me once i return the hidious earrings and they receive it i can get the correct item as if i wanna risk getting the wrong thing again. I literally hate this company and will never shop with Coach again. You would think someone would be reaching out being that you $#*!ed up and not me.

Saw an Instagram ad and decided to try Coach Outlet online ordering platform. Waited several days to get the complete wrong shoe. They now have my money and instead of offering customer service and sending the correct shoe ASAP, they say I first have to send their product back which will take several more days... then they will ship out the correct product (several more days). I only pray they get it right this time. I won't order again. I've attached photos below of what I ordered vs what I received.

BUYER BEWARE! This company will sell you items that are on sale that they don't have in stock. They tie up your money for up to 16 days before they deliver! Their terms for delayed shipping are vague at best. They will not produce at tracking number for over 5 business days with no answer to where you product is. They will not refund your money, modify or cancel the order! You just have to sit and wait until they decide to ship you the product! Poor customer service!

Purchased a pair of Sutton boots in October 2020 and paid $245 and maybe wore them 7 times. The soles on both boots are cracking. One boot severely. When I called for a repair they told me there is no warranty and are not covered. When you pay that kind of money for boots you'd think they would be of quality. I purchased a different pair 10 yrs ago and they are my favorite boots and just had them resoled last year.
Very disappointed in the quality of this pair.
Won't be buying coach boots any longer as they don't back their products.

I am still waiting for my item to be shipped. I cannot get any help. I was told it's nothing that can be done because it's in the hands of USPS. My order keeps getting pushed back. It's pushed after the date it's supposed to be here. I'm still dealing with this problem, not to mention the customer service is not what you would expect. It's not worth the time or money supposedly saved. I'm still trying to get my package because I was told I cannot cancel. Avoid this company at all cost.

I ordered a handbag online but it was never delivered... I have a Ring doorbell so I know that no delivery attempt was made. I contacted the Coach Outlet Customer Service & they said they would not refund my money because UPS said the item had been delivered. They would only issue a credit so I said just send me the item I ordered and they refused citing 'low inventory'.

Here's the last response I received:
We are terribly sorry you didn't receive your Kristy Shoulder Bag In Signature Canvas. Sadly, when a shipping courier marks an item as delivered, we are unable to issue a refund. We can reship the item or issue a merchandise card for it. Sadly, the item is too low in stock for a reshipment.
Incredibly bad customer service. I am now fighting the charge with my credit card company since Coach is being so unreasonable.

What a bad experience. I return by Mail 3 items in one box and they processed just two of them. That's mean they literally stole one bag $130. Of course I called and emailed them but answer is the same I return just two items. I give you friendly advice, when you return by Mail take pictures and video and if you find yourself in same situation you can to prove what you put in the box. Garbage business coach outlet.

Very unprofessional cashier. Never did she ask if I wanted a copy of my receipt by email and emailed to the wrong person without confirming the email address, and so happened the receipt was emailed to the person that I purchased the bag as a Christmas gift to HER. She sees prices. Never again will I be going back. And I will share this to all my friends and people I know. Very upset.

Sent the wrong item and had poor resolution option. They require you to drop off wrong item received to UPS and only then will they ship out the correct item to you. Would not even allow to have UPS pick up as an option. They would inconvenience you to spend your time and resources to print out a return slip, drive to UPS on your own free time and drop off an item that was their mistake in the first place. You risk the item you purchased going out of stock if you don't do this in a timely manner. This is not the right way to treat customers.

I ordered a purse, they sent a different purse because the one I ordered was out of stock. Really!? I had to go out of my way to return product I didn't order. They received the purse back, I tracked it & they acknowledged receipt, but have yet to issue my refund. Called twice about my money and it seems the refund was never processed. The 1st call said it takes 7-10 days for a refund. The 2nd call today said 14 days. Which lie is true? So now I will dispute the charge with my credit card company. What a mess.

If the handbag I just received from this company is made by Coach, I'll eat it. It's plastic, nice looking for what it is, but not leather. I'm 99% certain that this company has nothing to do with the authentic Coach company except a remarkable ability to falsify its products. CAVEAT EMPTOR!

I purchase a pair of coach slides. First it took forever to receive them. Open box and guess what? Two left shoes. They called the store that shipped the shoes in(Las Vegas) and they tells them, they only have a size 8 in stock. So that means someone received two right shoes. Damn dummies...

Then I received another pair I've ordered (different shoe) and can't get my foot in the shoe. I wear a size 9. Not true to size. Coach outlet is a joke.

Complete rip-off. Ordered 2 "Coach" items from them on 12/3/14 as a Xmas gift for my wife. They sent me a 'tracking' number but when I clicked on it, it re-directed me to a shipping site that had 10 sources of shipping. I wrote in the shipping number and nothing came up. I tried to email the company at the return address but all I got back was "website not found" or some other reason my email did not go through. Never buy from china - keep with REAL Coach stores. You'll pay more but at least your money won't be completely gone on fake Coach products.