Coach-OutletReviews 189

I ordered a pendant necklace. When my item arrived, i opened it only to find some earrings instead of my necklace. Called them and was placed on hold forever. Decided to hang up and contact a different way and the person via Facebook told me i had already been taken care of. I'm pissed because no one apologized for this mistake that was on their behalf and the necklace was for a birthday party that i will now have to figure something else out. Then to tell me once i return the hidious earrings and they receive it i can get the correct item as if i wanna risk getting the wrong thing again. I literally hate this company and will never shop with Coach again. You would think someone would be reaching out being that you $#*!ed up and not me.

I ordered a pair of shoes from coach outlet that Ups marked as delivered. However, I never received them. I have video footage of the driver riding right past my house at the date and time he marked delivered. COACH OUTLET refused to refund me because ups marked the item delivered. Now I'm out of $120.00. I currently have a claim open trying to fight it, but I've had no luck so far.Both coach outlet and ups customer service is useless. I posted a video that my front door camera caught of the ups driver driving right by my house at the time he lied about delivering it. Check it out at gilberry13 on Instagram. Also I posted the video below.Please don't make the same mistake I did

I ordered a handbag online but it was never delivered... I have a Ring doorbell so I know that no delivery attempt was made. I contacted the Coach Outlet Customer Service & they said they would not refund my money because UPS said the item had been delivered. They would only issue a credit so I said just send me the item I ordered and they refused citing 'low inventory'.

Here's the last response I received:
We are terribly sorry you didn't receive your Kristy Shoulder Bag In Signature Canvas. Sadly, when a shipping courier marks an item as delivered, we are unable to issue a refund. We can reship the item or issue a merchandise card for it. Sadly, the item is too low in stock for a reshipment.
Incredibly bad customer service. I am now fighting the charge with my credit card company since Coach is being so unreasonable.

Coach outlet sells very cheaply made bags. I purchased a bag a little over a year ago for about $200 dollars and the leather is deteriorating on handle when ch exposed a plastic tubing in handle and Coach wants me to pay for repair. They are selling these knock off coach bags deceiving the public to believe that they are authentic coach. I could have purchased a cheaper brand for less money and better quality Coach…. Fix the damn bag for free

Very unprofessional cashier. Never did she ask if I wanted a copy of my receipt by email and emailed to the wrong person without confirming the email address, and so happened the receipt was emailed to the person that I purchased the bag as a Christmas gift to HER. She sees prices. Never again will I be going back. And I will share this to all my friends and people I know. Very upset.

I am still waiting for my item to be shipped. I cannot get any help. I was told it's nothing that can be done because it's in the hands of USPS. My order keeps getting pushed back. It's pushed after the date it's supposed to be here. I'm still dealing with this problem, not to mention the customer service is not what you would expect. It's not worth the time or money supposedly saved. I'm still trying to get my package because I was told I cannot cancel. Avoid this company at all cost.

I ordered a purse, they sent a different purse because the one I ordered was out of stock. Really!? I had to go out of my way to return product I didn't order. They received the purse back, I tracked it & they acknowledged receipt, but have yet to issue my refund. Called twice about my money and it seems the refund was never processed. The 1st call said it takes 7-10 days for a refund. The 2nd call today said 14 days. Which lie is true? So now I will dispute the charge with my credit card company. What a mess.

Sent the wrong item and had poor resolution option. They require you to drop off wrong item received to UPS and only then will they ship out the correct item to you. Would not even allow to have UPS pick up as an option. They would inconvenience you to spend your time and resources to print out a return slip, drive to UPS on your own free time and drop off an item that was their mistake in the first place. You risk the item you purchased going out of stock if you don't do this in a timely manner. This is not the right way to treat customers.

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

VEEY POOR CUSTOMER POOR SERVICE FROM CORPORATE I MADE A PURCHASE ON 12/14 FOR SHOES AND A PURCHASE THE SHOES SHIPPED TO MY HOUSE AND THE PURSE SOMEWHERE ELSE, I ASKED FOR MY MONEY BK THEU REFUSE THEY HANG UP ON YOU TRANSFER YOU TO THE SURVEY LINE. OH BUT THEY WILL ISSUE A CREDIT WITH 15%OFF NO WAY YOUR COMPANY SUCKS REPS ARE RUDE I DON'T WANT TO DO BUSINESS EVER AGAIN WITH COACH. LIKE I TOLD THEM KARMA IS A B$%@$ AND YOUR TAKING PEOPLE MONEY AND WANT TO RESHIP THE ITEM BUT GUESS WHAT WE TRIED THAT AND IT WAS SHIPPED TO THE SAMW INCORRECT ADDRESS. THEN THE LADY SAY WE WILL NOT LOSE MONEY AND GIVE YOU A REFUND... OH BUT YOUR RATHER LOSE YOUR MERCHANDISE BY KEEP SHIPPING TO A ADDRESS I DON'T LIVE AT. SMMFH.

Worst customer service ever I ordered a wristlet online and I accidentally chose the wrong color as soon as I placed the order I immediately contacted customer service so that way I could stop that color and get the one I needed they told me there was nothing they could do

I purchased a wristlet wallet from the outlet and after carrying it for at least 3 weeks the zipper broke.
I'm not happy about this. I will never buy from Coach Outlet again.

What a bad experience. I return by Mail 3 items in one box and they processed just two of them. That's mean they literally stole one bag $130. Of course I called and emailed them but answer is the same I return just two items. I give you friendly advice, when you return by Mail take pictures and video and if you find yourself in same situation you can to prove what you put in the box. Garbage business coach outlet.

If the handbag I just received from this company is made by Coach, I'll eat it. It's plastic, nice looking for what it is, but not leather. I'm 99% certain that this company has nothing to do with the authentic Coach company except a remarkable ability to falsify its products. CAVEAT EMPTOR!

BUYER BEWARE! This company will sell you items that are on sale that they don't have in stock. They tie up your money for up to 16 days before they deliver! Their terms for delayed shipping are vague at best. They will not produce at tracking number for over 5 business days with no answer to where you product is. They will not refund your money, modify or cancel the order! You just have to sit and wait until they decide to ship you the product! Poor customer service!

Saw an Instagram ad and decided to try Coach Outlet online ordering platform. Waited several days to get the complete wrong shoe. They now have my money and instead of offering customer service and sending the correct shoe ASAP, they say I first have to send their product back which will take several more days... then they will ship out the correct product (several more days). I only pray they get it right this time. I won't order again. I've attached photos below of what I ordered vs what I received.

Today 4/6/21 I went online to try make a purchase with coach outlet online while I was in the payment section to place order it stated to double check payment information so I double checked twice and it charge my credit 3 times of $113.36, I tried calling the toll-free for coach outlet *******040 the voice prompter stated that it was 60 minute wait time and if I wanted someone to call back press# did that no one still haven't called. So I called the other coach toll free# *******224 spoke with a Mariah she stated that my account was put on a no longer can order online or make over the phone purchases due to a dispute charge on a order that was placed in November 2020 order#Z*******. So I told her that I could not get in contact with anyone at coach outlet because the hold time was ridiculously long back in November same as it is now, I never received that package I told her to look it up because whenever you order from them you will get an email confirmation stated that the order has been delivered she stated that she couldn't look it up because they can only go back so far. So I got corporate info so I can contact them because this is not my fault I never received that order and coach need to do better with customer service. So Janet from coach outlet call me back said the same thing and I escalated to Benjamin he said the same but they were able so look up that order that was made in November and they can see that I never received that order, but he stated what I should have done I told him that the hold time was very long when I tried to call back in December 2020. I have it on my call log that it was attempt made twice. Coach keeps sending email on sales but never sent a email stating that my account is on hold regarding a previous transaction. Benjamin kept telling me what I should done even when he can see that I never received that shipment, stated the wait time is so long because it was the holiday; it was no holiday when I placed the in November like it's not a holiday today when I tried placing an order on today. Coach is not taking responsibility or accountability. I will report this on BBB and on social media. Going forward it will be Dooney & Burke for me.

I ordered a Coach bag for my wife prior to Xmas 2020. I waited for nearly two weeks to get a tracking number. When I did that. UPS lissted my package as pending tor 5 more days. I began sending emails to & calling their customer service number. And finally got a lady on the line. Who told me she couldn't tell. Where my order was being shipped from. But she took the time to investigate over two days. Then called me to tell me. My order was upgraded to overnight status. She apologized for it taking so long to get my order. But assured me it would be delivered in 24 hours. I then wrote an emailed l to Coach. Explaining that they needed a better E Commerce system. That better enabled customer service reps. To obtain tracking information in real time. To better serve the customer. Well, they actually listened and took the time to send me a letter. Apologizing for the inconvenience... I got the gift for on time for Xmas. But it was a hassle. The simple fact that they took the time to acknowledge the inconvenience. And send me a free lil gift said a lot... BE PATIENT WHEN ORDERING FROM THE COACH OUTLET. You WILL NOT REGRET IT! Still a great online choice for those Coach Necessities!

Purchased a pair of Sutton boots in October 2020 and paid $245 and maybe wore them 7 times. The soles on both boots are cracking. One boot severely. When I called for a repair they told me there is no warranty and are not covered. When you pay that kind of money for boots you'd think they would be of quality. I purchased a different pair 10 yrs ago and they are my favorite boots and just had them resoled last year.
Very disappointed in the quality of this pair.
Won't be buying coach boots any longer as they don't back their products.