Coach-OutletReviews 189

Don't fall for this! They sell fake coach bags from China. After placing my order, I thought it was odd that payment was sent to a Chinese email account. I tried canceling my order within hours of placing it. They didn't respond and when I contacted Paypal, they finally responded. They said that their site was down and they already mailed out all their orders. After many attempts at getting a refund through Paypal, I finally contacted my credit card company and filed a dispute. They will file a chargeback to the company and it will be credited back to my card. You can do this through your credit card company or try to get resolution from Paypal.

Do your self a favor don't buy a bag from this company I purchased one from the website which looks like an authentic coach website only after I purchased did I receive an email from a third party billing company shortly after that I received a e-mail from someone named zheng (the owner of this co.) stating to send them a picture of the bag I ordered or my order would not be shipped I immediately emailed back and ask them to cancell my order and refund my money which
Was charged immmediately to my account they emailed me back stating the only wanted to be sure of the merchandise I ordered I again emailed them requesting a refund, no reply, I emailed them again and the email address was no longer valid
Had to call the bank and cancell my card a lesson well learned

Yay, glad I stopped in here before I ordered! I was extremely skeptical when I couldn't find anything I was looking for that Coach had emailed me about from their Outlet stores in the Outlet Malls.

I just didn't want to drive an hour to get to their malls, thought this would be easier. When the prices were a bit cheaper, I had filled my basket - when I was having so much trouble with the cart, the red flags started in my head. That's when I began to have mega-doubts. Thanks everyone and sorry you had to go through it - fakes are SO not worth it when you can spend just a few more dollars to get the authentic ones at the REAL Coach Outlet stores! They are SUCH a bargain if you've never been to one - worth the DRIVE!

Everyone out there... PLEASE do yourself a favor and DO NOT order anything from this site. Everything is FAKE; made in china or japan. I was gullible enough to order two handbags and one wallet before reading comments on this site. These people are from Asia and the whole site is a sham. When I asked to return my items I was told to pay some pay pal account of theirs a 25% restock fee when they could have automatically deducted that amount from my refund. I am offering this word of warning DO NOT ORDER FROM THESE PEOPLE!

I have had an awful experience with these people! I placed an order for two "coach" purses after much thought and delay (now I know I should have trusted my instinct). I am Canadian and 3 days after my order I received 2 charges for $141.00 on my Visa. My 2 purses cost this amount but only 1 time! When I contacted Coch-outlet.com they were VERY rude. Stating they only took out one charge of that amount, that I need to take this up with my bank. I proceeded to tell them I was looking at my charges as we were "speaking" they then basically told me I was "stupid" and not getting the fact they only took out one amount of 141.00?
I asked them to call me so we could discuss over the phone and they said they only dealt with customers via email (this I belive is because they can't communicate in English).
At the end I asked for them to refund my amount - both amounts and cancel my order. They stated it would take up to 10 business days and they would put a request in for a credit to my account for the one charge.
Many days later and several calls, faxes and email to my bank I am still out almost $300.00 in total - no purses on the way and now the web site is no longer working (2 days after all my crap they go off line!)
DO NOT ORDER FROM THESE PEOPLE THEY ARE CROOKS
Hope I can help someone not to go through what I am still going through