I am SO glad I checked here first. I almost spent a little over $200 on that site! ("Spend $160.00-no tax & free ship")! I noticed a few misspelled words and bad grammar, just before I went to pay... so I quick changed all my contact info and googled "Coach Outlet Online - Reviews", and got this site.
I bought purse from this website. It says authentic coach purses! Only to find out after ordering it came from China! When I received it it was the completely wrong purse! I contacted them and they said to ship it back with tracking number at the cost of 55.40$! The lady said I would be refunded return shipping and the amount for the wrong purse. So I sent it back. A month later I received the purse back at my home with a note saying retailer never picked it up from China post office. This place is a huge scam! Please don't buy from them and end up out 200$ Like I did!
I place an order on their website but it did not go through because they only accept mastercard and was using visa. So they contacted me and offered me to pay via western union which i did.
After a long wait the bag finally arrived- fake/cheap/wrongly stitched and very thin material and I paid almost a $100 for it.
So I contacted the customer service and they say we cannot refund. The english if the customer service is very bad and till now i never got my refund.
Do not waste your time. The pictures on the website looks very tempting but do not buy. Wait for sales at original coach outlet to buy a bag or save money for a good one.
Do no buy cheap product that cost a lot and there is no refund or way to track them down. Their website should be close down.
Thank you! So much you saved me I was going to purchase a bag and wallet good thing I came across this and read all the comments. I really do appreciate it now I know I'll just be better off going to an outlet store instead.
I bought a bag and received it YESTERDAY. Today it is on sale for $55 less than I paid. Customer service basically said sorry, we don't care. They offer no price adjustments. I can pay to ship it back get the refund and re-buy it if I want. I will return it and NEVER do business with them again. No wonder their stock is down!
Can't return to nearby Coach store. Can't find out value from Coach or Coach Outlet customer service from gift receipt on the phone. Can mail back at my expense but without known value is it worth it. Customer service did say I could get it cleaned at a Coach store, thought that was inappropriate. No outlet store near me. If you don't believe this review just call Coach Outlet or Store and get their policy.
The smell of the Plastic/vinyl "advertised as leather" bags turned up for my $200.00, the smell as I opened the package was the worst thing ever... the company doesn't respond to emails, the contact page lets you send your comments but then this is bounced back as they will not let anyone contact the site (other than to take your money). DO NOT USE
I ordered a "coach" bag from the coach outlet online, I paid $150 for it. It is a fake! I am so mad that these scumbags ripped me off! I'm usually very careful, but the price seemed not too good to be true price. I feel so stupid
Corylyn was very helpful and made these purchases a fun experience. I hope this part of my review does not have to be displayed but you require 100 character which is silly since I like to say things in a sweet short manner
This Coach-outlet website is very unethical and should not be trusted. The products are poor quality and fake. The business knowingly is shipping fraudulent product to unsuspecting clients. They have not refunded my credit card despite my repeated requests to do so. Stay away and share with others to refrain from this website!
This place sucks. They charged me for an order even though they were out of stock. I tried again later because of high holiday volume. So then my purchase goes through no problem only to find out they charged both cards for over $300. Then 5 days later sent me an email stating they can't ship the whole order because one of the items was out of stock. Terrible service and ruined a Christmas gift. Didn't even offer anything for their screwup. Now I'm reading their stuff is fake anyway! Lesson learned. Beware...
As many other stated: it's all fake... first - they charge more then you actually agreed with your purchase, second they send you cheap stuff... for sure no authentic bags/glasses.
I can't even open their webpage anymore. I don't know if it's possible, but I think they "block" the email address of a buyer, so you have no way to contact them. Maybe they just shut down this page to open another fake webpage.
Charged my card when I made the purchase. Then charged me again once item was shipped. Stayed on hold over an hour to speak to a CSR. Was told my bank has a hold on my card. I only use this card for shopping, and every other merchant charges the card, then releases the money until shipment is made. They didn't release any money before charging the card again. Was told it may take up to ten days for a refund, when I never authorized them to charge my card twice. Will never order from them again.
Order a purse and came in a box with balls of paper on top of it. Not even a plastic bag of course the cloth bag was not there the item looks used with a tag... it is leather with Swede and the Swede is scratched... called customer service and they told me I can get a 10% discount or return the item I told I will returned because I won't even pay 50% for that used purse and they said they will email the label I stated I do not have a printer and they say well that is the only way we can send you the label and then I ask for a supervisor and finally I was told they will mail the label... horrible service... horrible customer service... and on top of that it will take 10 business days once they receive the purse back to credit me...! I won't buy there anymore...!
My husband ordered me 2 coach purses, they took over $125.00 and we have sent several emails to this site, no one has anserwed our messages and we have not received anything from this company. I am going to contact my bank for credit card fraud. This is very hurtful, because this was my christmas gift
Order a purse Feb 13,2014, still haven't received it. They wont answer my emails, no phone number, and now I read all this! I knew I shouldn't have ordered from this site. Remember: If it seems to good to be true, it always is! Boy do I feel dumb!
Ordered on dec. 8, still "processing" in their warehouse, not shipped on dec. 23. The representative assure you again and again "guarantee Xmas" even the items are on back order. Ask them to cancel. They refused.
I have placed 4 separate orders, I got 2 purses, a tote and a wallet, they showed up each time in about a week, all wrapped perfectly, I looked each bag and wallet over and was very pleased. Not cheap at all. They were shipped from within the United States.
Terrible Coach order
I bought a belt on Nov 27 2020, i called them a week customer service but i waited 1 hr everytime for nothing connection line. Then i return Canada Post Dec 29 2020. After 10 days i called Coach service which told me my return was received by them. I can wait on Jan 12 2021 for processing refund. After Jan 21 i didn't see my refund. I called them on 22 Jan again. However, they told me that they didn't receive my return package. Again and again i need to wait one more week later. It's mean i need to call back them again on Jan 29. It was experience terrible and so upset online shopping from Coach.
Called three times about an order that was placed on October 27 and still has not been received. I was on hold for an hour each time I called. My call was actually answered on only one of these occasions. Don't waste your time on this site.
Overview
Coach-Outlet has a rating of 1.2 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coach-Outlet most frequently mention customer service, credit card and order anything. Coach-Outlet ranks 254th among Handbags sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members