I made a booking but used the wrong dates. The site had quoted there would be a cancellation policy within four hours though. I called them and they told me it did not apply for my particular company. I think the cancellation policy is misleading, since it was clearly quoted which company I was travelling with.
When contacting customer support, they we're offering to change dates, but at a huge sum. They were trying to persuade me to make the booking although they knew it would be of my disadvantage and their advantage. Also, they tried to sell me additional Hotel and Car reservations, knowing that a lost a lot of money on them.
Another time, when I didn't show up at my flight to Rome, they automatically cancelled my return flight - no refund, no possibility to change.
Also, the site offers no insight in the booking with your airline company.
I booked a flight with CheapOair on the 3rd of August 2016. I had to cancel within minutes of booking the flight. I was promised my refund that very same night. Since then to date 17.10 2016 Cheapoair has not refunded me. They claimed
1. They refunded my ticket monies AND THIS IS NOT TRUE
2. They then numerous times claimed they never deducted the monies from my account.
3. They ignore my emails daily.
4. they promise to let an agent call me but no phone calls, I did, however, receive one call where they asked me a month ago to send my statement to prove that monies were deducted for a ticket, I sent it and still no response from them.
I AM TOTALLY FRUSTRATED WITH THIS BAD SERVICE and their TREATMENT OF ME
Total amount 929BND
I booked a flight this afternoon at 2:15 PM. I got to Newark airport at about 5:30 PM for a 6:30 PM flight and the front desk informed me that I didn't have a ticket. Cheapo air charged me for a ticket, and gave me a confirmation number with American Airlines, but somehow the transaction didn't go through with the airline due tho cheapo air's negligence. So im at the front desk of AA and I call cheapo air to resolve the issue and the woman tells me nonchalantly that The transaction didn't go thorough and I will get a refund in 7 to 14 business days. That's all she had to say to me while I'm sitting in the airport with no flight, that I paid a $60 dollar cab ride to get too. She didn't really care and didn't even try to resolve the issue. Stay away from this site, I was scammed and they ruined my trip.
I would not be using this site ever again and I will make sure I pass on the word of the horrible experience I have encountered. I Purchased a plane ticket for my husband on 10/9/2016 for a flight to Leon Guanajuato Mexico and I saw the date was correct but at the time my husband shows up to the airport they informed him that the date was wrong and made him pay an extra $200.00 and another $160.00 dollars. This is not our fault that the site had a glitch in thair system, or this a way that you all get extra cash out of the expense of your customers. I also purchased the travel protection plan and that was no help because they couldn't help me. I'm so upset I paid for the flight and then some more this is a very low customer service site.
i had booked ticket with cheap o air now because of my medical conditions i can no longer travel at the selected dates i have been calling and chatting with the customer service staff for over a week now but i am getting no results at all its difficult to reach the manager if you want to complain about the services and the supervisor Kanchan and customer service Rep Paulin are Rude and Misleading customers and worse customer service Really disappointed !!!!! if there was a negative i would give to them. they serve customers with " I DONT CARE" attitude. its been 5 days from Friday 7th October my query is still passed from dept to dept. I was given a quote by zackery for cancellation which i was happy to pay the cancellation fees of $100usd and get the refund but the greedy staff now changed the statement and claim there is no refund??? HOW MISLEADING !!!. they give me a wait time of 12hours the first time for the manager to call back and i got this rude supervisor who does not even care to hear out the customer !!!. than another wait period for 6 hours was given before a call back than another this is a total of 1 week and my issue is still not resolved....REALLY DISAPPOINTED I would never recommend this company to anyone ....
I booked a flight with the free cancellations.
I booked a flight at noon and had to cancel the flight 5hrs later. CheapOair charged me an extra $90 for canceling my flights, even though it was advertised as free cancellations. Customer service is an Indian call center, not much help there. Stay away from cheapoair scam.
After booking a flt, it turns out to have been booked under flexible dates tab. We immediately call and attempt to resolve literally in minutes. Now they customer service are trying to charge us additional $50 from the quoted price on online. The customer service rep said and I quote "That online price is not available", this while I am looking at the advertised online price.
I had a flight booked through Cheapoair cancelled on 07/29/2016 with just 12 hours notice by Dynamic Airlines. When I tried to call Cheapo to get information, I was transferred twice to a department that was not even open. On the third try, I got a gentleman, who assured me that the number that he would be transferring me to would be the correct one, and that they could help me; he transferred me to a TALK PORN LINE. All this while I was scrambling to find alternative flights at a much higher rate, due to the last minute booking of the travel.
It gets worse.......
When I tried to get a refund for the departing flight that was cancelled, I was repeatedly hung up on and my correspondence was ignored. I had SUPERVISORS, promise earnestly and emphatically that my refund would be processed and that to give them 48-72 hours to research my claim; no one EVER returned a phone call or email, in fact on transfers to supervisors, where I was put on hold and then hung up on, they sent an email, claiming to have tried to contact me by phone, they never contacted me and my phone log proves it, . I tried to do online chat, and when I tried to corner the representative for the time and amount of refund, they claimed they weren't getting my responses and proceeded to end the chat. When I tried to archive the chat, the chat was erased. All told, I probably had close to a dozen 30-45 minute phone calls to Cheapoair, not to mention all the emails.
As you can see, this is an extremely dodgy company, with no ethics and interest in retaining and cultivating a long term business arrangement. I recommend you use a reputable website, like expedia or travelocity for your travel needs. DO NOT USE CHEAPOAIR.
First off, I had 12 HOURS, not DAYS to make alternative arrangements for travel. Secondly, I purchased my tickets through Cheapo because I specifically wanted recourse if the airline failed to come through. Cheapo took my credit info and billed my card, the airline was supposed to provide the service. The airline cancelled the flight and wanted me to fly out on the next day at 9pm, thus making me lose a day and a half off of my vacation, not to mention difficulties with all reservations I had.
I look at this situation as if I had hired a contractor, who had a subcontractor who had done shoddy work; shouldn't the contractor be held to account? Thirdly, Dynamic put out the authorization for refund, so why do I have to wait 1-2 "billing cycles", after I've already been waiting since July 29th?
This was our only family vacation for the year, and it was just 14days. Fortunately we were able to still enjoy ourselves due to the location and the wonderful people there. The way I've been treated by your staff leaves a lot to be desired though, and I seriously think you need to have a talk with those people, especially the one that transferred me to the talk porn phone number and numerous supervisors that hung up on me, while I was on hold. I would also would suggest you stop booking flights with Dynamic Airways, because I think they are a dying airline and are going to disappoint people with your brand.
This whole circumstance has been very frustrating, and I hope you would consider making additional compensation since I had to purchase last minute, one way tickets for 1300 dollars (eg.return of booking fee or other compensation) on this public format, so that everyone can see you take your customer service seriously and are willing to make amends.
I booked flights and my credit card was declined because I originally put in the wrong address. In the meantime, I went in to revise my credit card details, hit submit and it froze up after processing for over 5 minutes, so I closed out the page and went in and it still showed not complete. I then reopened a new webpage and booked an entirely new flight to avoid any mistakes and the booking was successful. Meanwhile. Now, both bookings are confirmed as they updated the original booking with the correct credit card information. Rather than calling me and stating the there are two bookings for the same flight, same time, same day, and it looks like a mistake, they tell me the tickets are non-refundable and they cannot do anything about it. It is not right to do this. They should refund me for one of the bookings. Instead, they tell me to call the insurance carrier because I bought travel insurance they promote...that's a mistake too, it's not even in house travel protection so I have to run around now and call another company that I paid $30 to reimburse me $484 because of CheapOAir double booking me. I doubt they'll refund me.
If you need to change your itinerary and dont mind paying the super high extra charges Cheapoair is not the company you want to go with. They really suck with customer service or caring for the customers and even listening to customer concerns. I needed to leave Greece to Barcelona couple day early because of a family emergence and I called them I was put on hold or transfer and the call hung. They didnt bother to call me back. I called several times and I told them I am using a 20 euro calling card so to please rush and to book the earlies t flight back- just put me on a long wait and hung up. Then I tried to reach them online through Cheapoair's state of the art "chatroom" it took me 2 hours to get someone to respond back with a quote and couldnt even book anything. The person that I chatted with promised that someone will contact me back and no one did I waited 24hours. Than finally I emailed them with my concerns and asked them to change my flight date and again no response. So I ended up having to book my flight with a different company SO DISAPOINTED never using CHEAPOAIR to book any of my trips again. WORST SERVICE
Tip for consumers: Just don't use CHEAPOAIR to book any trips - there are so many other great companiesAsk sarojini about CheapOair
I had significant problems with Cheapoair this summer. They issued a ticket in the wrong name. I had to buy new tickets on one airline and pay a service fee to change the name on another airline, adding over $600 to the cost of the trip.. Cheapoair assumed no responsibility, claiming it was all my fault which was not true. They actually have a link on their issues page to fix this problem which you pay a fee for, suggesting this happens often and is a way they regularly cheat customers of extra money. When I returned from my trip, I tried to send a complaint, but letters and emails were returned as undeliverable. Phonecalls ended up transferred to busy signals. When I finally did get someone to talk to me, she said it was simply all my fault which of course was impossible to disprove. Wished I had checked reviews on the internet as they have a really bad rep, which is well deserved! PS: Their response to this review is typical of their way of doing business. Emails for ticket confirmations were sent to correct names. Also, I made numerous attempts to contact them which they simply ignored. They accept no responsibility for their actions.
We booked a return flight Amsterdam-Istanbulp-Baku with Cheap O Air. Due to closing of the airport and airspace, we decided to cancel our flight via Istanbul Airport on July 17th 2016. The Cheap O Air representative on the phone was very helpful and confirmed full refund as Turkish Airlines announced on their website. All unused tickets for flights operating between 15-20 July a refund would be made without any charge.
In the weeks that followed I contacted Cheap O Air several times by email, phone and web chat to find out when the refund would be given. Every time I contacted them they told me I had to be patient, that it could take up to 2 months for a refund to be made. Not long after a Web Chat in the first week of September, I received the following email from Ms.Ms. Crea Allen from Cheap O Air, CS Plus-Waivers on September 7th 2016.
"We received your request for refund due to the civil unrest in Turkey.
At this time we have been advised by Turkish Airlines that they are resolving these reservations with customers directly.
We have been advised to let our customers know to file their refund claim at:
The useless link brought me directly to the Turkish Airlines homepage and although I thought this was strange practice I contacted Turkish Airlines. As expected they said it was standard procedure for refunds to be claimed back by the customer through the travel agent. They could not help me.
I have sent several emails since this date, but did not get a reply. I have spent a long time on the phone with Cheap O Air to fight this case, but til today I have not received a refund. In the last conversation Cheap O Air told me to wait for another 7 days again... while they request the Turkish Airlines to refund my ticket. They completely ignore the fact that they, as the travel agent, are the one responsible to claim the refund from the airline directly and refund their customer.
Although we have booked many flights through Cheap O Air, I am deeply dissapointed and will never use their service again. I will look for different forums to share my disappointment while continuing to fight for a refund of my ticket.
I wasn't about to write anything and just letting all of this go, but CheapOair was keep sending me email asking to review my experience with TAP (Portogual Airline). So I had to state the difference since they didn't asked me how was the experience with theyr company. Well Tap as a company was fantastic and very accommodating. The opposite of CheapOair. Booking with them instead of direct with Tap was quite a nightmare and I will probably never use this website ever again. Had two windows opened on my computer with CheapOair website for booking two separate trips for me and my husbands and at the end of everything I found my self with the same middle name of my husband in the reservation. The costumer service for your web site had only very and extremely rude people working for you. They blame on apple for the mistake saying that the computer must had enter the middle name it self. Too bad that any time there is the option to AutoFill the Mac always ask you, it doesn't do it itself. Extremely unprofessional and with a terrible accent that make everything even more impossible to communicate with them. If that was their goal they achieved it. After negotiating not to make us pay $200 for a change in the middle name that TAP costumer service would had done for free when I called, they completely ignored any of our requests. I called and asked for a Vegetarian Meal and there was NO record that the company requested it. Imagine our surprise in the middle of the ocean in the air. The day that we left Tap had no record of the second ticket because the cheapOair operator only send to my email the one that was done with the wrong middle name. So Tap had still an active reservation with no air tickets connected to it that was never canceled. I had to call the RUDE and UNPROFESSIONAL Custumer service again that day to make sure he/she would send me the right confirmation Code. Without considering the headache for making any change... We wanted to add trough cheaopOair the possibility of traveling with Tap to Barcellona from Lisbon and use Lisbon as layover for few days. They asked $200 plus the price of the ticket to add the flight to Barcellona while on the web site stated that with Tap in order to go to Barcelona you must do a lay over in Lisbon. Costumer service wouldn't let us do anything about it. When called Tap they informed me that they would had def. change the ticket for me but that weren't able to do it because I choose to book everything through the cheapOair website. CheapOair felt like a Scam where for every small change there are hidden fees.
As a consumer that's my experience with them and I think they should know that. I work in the costumer service my self and I never seen anything like this. DON'T EVER USE THEM
I am a reasonable person who has been in customer service for 13 years, currtly works as job developer, so I know the industry and I am sympathetic to employers BUT never have I received such poor service. They have no idea what they're doing. My flights got cancelled. So I shifted my whole vacation by 1 day. Now they have yet to confirm my new fights with the airline and my account reflects the original flight... It's about 3 weeks before my trip. Just got off the phone after being transferred 4 times with total call time lasting over an hour with no resolution. The call center rep refeused to put me on with a manager and said someone will email me Monday. Never Again!!
Worst site I've ever used to book a flight. Never using it again. I bought a ticket they booked my coming back date wrong. I called to change it and they fixed the come back date but also changed the fly out date which didn't need to be changed and made me pay $80 for it. When I called to get that fixed they said I need to pay another $100! A ticket that started out a little over $300 was now costing me $500 so I canceled it and they gave me no money back and only gave $300 to use as credit. Which means I lost some money. Later I call to use that credit to buy a $200 ticket and they make me pay an additional $200 for different fees so with the credit a $200 ticket cost me $400. I don't recommend them to anyone! They will purposely mess up your ticket and make you pay extra!!!!!!!
I booked a flight to visit my parents for Christmas and 4 hours and 50 minutes later I realized that the site whiched the date on me and it was the wrong date. So I called to cancel my flight and the agent said that you have 4 hours to cancel the flight without getting charged because the airlines only gives them 4 hours which is incorrect because every other site says 24 hours. The agent said he could cancel it with a $25 cancelation fee and I wouldn't be getting the whole amount that I paid for my flight back. I will never use this site again and I am telling everyone I know how they manipulate you.
I never write reviews but this time i had to. They took my money for the upgrade seats and never paid the airline for the seats. I called the airlines and they confirmed that the seats were not paid for. Now i am trying to get the money back from Chepoair and they tell me that it is not refundable. They even had the odacity to tell me that the charge was pending when i have in front of me the over two months ago receipt charge to my credit card from them.
I called, they ask for you number to call back and for some reason the call get disconnected. I do not get a call but i see a NY number that shows on my phone that never rings. I guess they can then say they call back but i never pick it up.
Here is my chat record with them for cancelling a flight 20 minutes after booking:
Hi, 12:54 PM
You are now chatting with Warner
I want to cancel my recent booking:
XXXXXXXX 12:54 PM
Thank you for choosing Cheapoair.
All Fares/Charges Quoted on this chat would be the "total price per person"
In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time.
Hello Ahmad. 12:54 PM
I will help you with the same, Ahmad. 12:55 PM
May I know the billing phone number or the billing address with the zip code please for the purpose of verification?
XXXXXXXXX 12:55 PM
XXXXXXXXXXXXX 12:55 PM
XXX XXX 12:55 PM
Thank you for the verification. 12:57 PM
The amount is not charged yet. Shall I cancel it? 12:57 PM
Yes, please 12:57 PM
I am sorry you are charged for it. 12:58 PM
But I have 4 hours free cancellation 12:59 PM
The total refund you would get back is CAD1020.61 within 7 to 14 working days. 12:59 PM
Shall I cancel it? 12:59 PM
1029.61 1:00 PM
right? 1:00 PM
No, the rest of the amount is our service fee which is non-refundable even within 4hrs. 1:00 PM
You would get back USD1020.61. 1:01 PM
That was not mentioned in the free cancellation policy note 1:01 PM
You must cancel it now as there would be a cancellation fee also after 4hrs. 1:01 PM
I want to cancel it, but that that 9$ charge was not mentioned before 1:02 PM
Your website should reflect it when you are charging people, not at the refund! 1:02 PM
No, our service fee is not part of the cancellation policy that you read. 1:03 PM
It is different and it is non-refundable. 1:03 PM
OMG, all this should be clear at purchase time 1:03 PM
This way, you will easily lose customers! 1:04 PM
I am sorry for the trouble caused. 1:07 PM
But, you get the full refund of the ticket amount you paid but not our service fee. 1:08 PM
Anything that you are saying now, should be clear at purchase time. 1:08 PM
I don't care about the 9$, but you made a bad reputation for yourself 1:09 PM
I'll save this conversation and make online reviews about that. 1:10 PM
Please finish the process 1:10 PM
Shall I cancel it? 1:12 PM
yes 1:12 PM
You will get back CAD1020.61. 1:14 PM
I have sent an email to you that you need to acknowledge please. 1:14 PM
ok 1:14 PM
Please check your emails. 1:15 PM
I did 1:16 PM
Thank you. 1:18 PM
Your booking is now cancelled and you will receive an email regarding cancellation shortly.
Is there anything else I may assist you with?
You may assist yourself with clarity of process!
People are not stupid!, They undestand what you're doing here! 1:19 PM
Goodbye 1:19 PM
I am sorry for any inconvenience caused. 1:23 PM
Thank you for contacting CheapOair. Have a nice day!
Purchased a ticket to fly out on the 15th. When received the email It says the 13th. Called right away to correct this. I did see they had a flight out on the 13th. I may have clicked the wrong one. However the prices posted were the same on either date. I'm pretty confident that I purchased the 15th. However willing to admit I may have messed up. It shouldn't matter as the prices were the same online anyways. So I call right away to fix. Go figure they charge me another $100. I think it's some kind of scam. I should have stock with Travelocity. I know next time..
I booked my flight last evening at 7:16pm and waited for my ticket purchase confirmation. After receiving no follow-up email, during the few minutes I was promised I figured it would get done soon.
I am now on the phone on hold for about 20 minutes waiting to speak to a supervisor because my tickets are $350 dollars more than what I originally had booked and I have to pay the difference or else I cannot fly and do not have a ticket. I received an email at 1:30am telling me my fares have gone up by $350, I should be sleeping by this time not stressing about paying almost an extra 400 dollars.. I am lucky I checked my email now and that I didn't show up to the airport and not being able to fly... I am still on the phone waiting now and it has been 39 minutes so far.. so far this website is no good, so stay away! update to follow..
The departure time for our Norwegian Air flight form London Gatwick to Oakland CA was advanced by 10 minutes. CheapOair had our email addresses and could have notified us of this change. We arrived 1 hour and 15 minutes before the flight time only to learn that the flight was closed out and that the next flight was 4 days later!!!
We spent $4,600 on new flights, but Cheap0air wants to close our file and keep the $1,500 we paid them for this flight for which we were denied boarding, because this was a "minor schedule change," so they aren't responsible for letting us know about the time change.
I recently wrote a review on hear about being overcharged for flights to portugal. Cheapoair responded to me and accepted overchage. Great but i still haven't received any refund its been 8 weeks. They don't respond to emails and good luck with the helpline its a joke. Something very dodgy about this company i feel your taking a chance booking flights with them.
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