• CardCash

CardCash

Overview

CardCash has a rating of 2.11 stars from 2,640 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CardCash most frequently mention customer service, day guarantee, and high risk problems. CardCash ranks 98th among Gift Cards sites.

  • Service
    164
  • Value
    155
  • Shipping
    121
  • Returns
    117
  • Quality
    139

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
1
Neutral
0
Negative
35
27
See all photos

What reviewers want you to know

Positive highlights

  • The process at card cash to sell unneeded gift cards is super simple.
  • Amazing and when i emailed the customer service they responded to me in couple hours.

Critical highlights

  • Once they came back I used the gift cards that were returned in terrible condition.
  • I used the wrong credit card and requested for them to change my method of payment.
How would you rate CardCash?
Top Positive Review

“I love Card Cash and recommend them to others.”

Barbara V.
10/7/23

I have had very good experiences with Card Cash discounted gift cards. I only had an issue once and they took prompt care of it. I am a happy customer. Just be sure to use your card before the 45 deadline, as things do happen after that, as with ALL the discounted gift card websites. It's out of their control after that. I am retired and need to save wherever I can. Thank you

Top Critical Review

“STOLE $1000 WORTH OF MY GIFTS CARDS TO SEPHORA”

Shelby C.
2/2/24

IM SO PISSED BEYOND WORDS! I RECENTLY WON $1000 WORTH OF GIFT CARDS TO SEPHORA. I DONT SHOP THERE AND THOUGHT I COULD TAKE A LITTLE LOSS AND SELL THEM FOR CASH! WELL THEY CANCELLED MY ORDER AND TOOK THE MONEY OFF THE $#*!IN GIFT CARDS! IM SERIOUSLY SO $#*!ING PISSED! HOW IS THIS COMPANY OR WHATEVER IT IS, STILL OUT THERE AND NOT SHUT THE $#*! DOWN! I HOPE KARMA BITES THESE $#*!ERS IN THE $#*!! THANKS FOR TAKING MONEY AWAY FROM MY FAMILY YOU PIECES OF $#*!!

Reviews (2,640)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (1183) card cash (294) credit card (154) customer service (303) guarantee period (25) card number (42) bank account (15)
Thumbnail of user taylorw460
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Scammers with a fraudulent scheme in place. Held my cards hostage for 2+ months now after offering and agreeing to purchase them for $3,250, with payment to me via direct deposit within 1-2 business days. Spent hundreds of hours on this trying to get them to uphold the agreement they drafted and entered into, but told the same loop by foreign customer support staff who repeat their script after acknowledging the agreement and that they verified the card balances. Stay far away from CardCash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelbyc267
1 review
3 helpful votes
February 2nd, 2024

IM SO PISSED BEYOND WORDS! I RECENTLY WON $1000 WORTH OF GIFT CARDS TO SEPHORA. I DONT SHOP THERE AND THOUGHT I COULD TAKE A LITTLE LOSS AND SELL THEM FOR CASH! WELL THEY CANCELLED MY ORDER AND TOOK THE MONEY OFF THE $#*!IN GIFT CARDS! IM SERIOUSLY SO $#*!ING PISSED! HOW IS THIS COMPANY OR WHATEVER IT IS, STILL OUT THERE AND NOT SHUT THE $#*! DOWN! I HOPE KARMA BITES THESE $#*!ERS IN THE $#*!! THANKS FOR TAKING MONEY AWAY FROM MY FAMILY YOU PIECES OF $#*!!

Tip for consumers:
BEWARE! THEY WILL STEAL YOUR MONEY!

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user carolynb418
1 review
5 helpful votes
November 27th, 2019

Sold 4 cards I could no longer use for more money than anyone else was offering. Paypal was loaded quickly. LOVE IT!

Thumbnail of user mattb1294
2 reviews
0 helpful votes
February 26th, 2024

Past three perfectly legitimate gift cards were not accepted by their computer system. This means that their business is completely useless. I suggest trying someplace else.

Products used:
Nothing, the gift card that had $150 on it was rejected by them.

Service
Value
Shipping
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Quality
Thumbnail of user codys497
2 reviews
1 helpful vote
January 22nd, 2024

I added my $350 hotels.com gift card to see if I could get anything back. And they took the money off without sending me any notification. They did NOT pay me, and they won't respond to my emails or anything! This website scams everybody.

Tip for consumers:
They are SCAMMERS

Products used:
They stole my funds off my gift card.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyh2493
1 review
3 helpful votes
November 15th, 2023

I sent in a Sephora gift card for $30. Only to receive nothing from them after about 10 emails requesting them to send me the card. I still have not received my new Walmart card. They are horrible no customer service the number goes to a service who can't help you but send an email up the channel is what they said so basically they have stolen my $24.30. Don't use them!

Thumbnail of user anthony.fok
1 review
0 helpful votes
December 20th, 2023

Tried to use them for the first time and site automatically rejected my SELL request. So I used their support and provided additional details as requested. And without asking for more they still rejected my SELL request. This is horrible customer service as they should be working with me to figure this out.

Tip for consumers:
Bad customer service, would not recommend

Products used:
None as they refused my business

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahc2842
1 review
4 helpful votes
December 18th, 2023

I sent in two cards. They are saying they never got them. Uh huh. Kinda skeptical of that. If they end up actually paying me for them, I'll come update my review but right now... pretty sure they just got my gc for free. Only saving grace... I wasn't going to use them anyway so it's really not hurting me any. Really should have read more about them first though. Lesson learned!

Thumbnail of user mattb1311
1 review
0 helpful votes
March 16th, 2024

When selling gift cards to them, be very wary of the offer they present you. No matter how they make it sound, it apparently is in no way an actual offer to buy your card.

I intended to sell them three gift cards. As they requested in the very first step, I entered the brand of the cards and the card values. Their automated system spit out the amount they'd pay me, which was acceptable to me. In order to proceed with the sale, I entered all three gift card numbers and access codes. They implied they would pay me within 3 days, as soon as they confirmed the card balances and verified my identity. Considering I knew the cards were legitimate and my identity verification would be clean, I also proceeded to give them my bank account and routing number so they could pay me (as they stated) as soon as those confirmations were complete.

However, two days later, after collecting all sorts of personal info (including bank account number), getting me to create an account on their site and bombarding my email with marketing offers, they informed me they would not be buying the cards from me after all. Obviously, the legitimacy of the cards was not a concern, nor was my identity or background check. They clearly just decided, after further review, that they didn't want the cards (likely because the unusually high value would make it difficult for them to sell them for a profit). However, the first step in the process was asking me the brand and value of the card. If they don't want that brand of card for that dollar value, they should just set their offer-generation model to not make an offer. Pretty simple, right? But then I guess they wouldn't have been able to harvest all my data, so I guess this does make sense for them.

Service
Quality
Thumbnail of user joshuapbicknell
1 review
2 helpful votes
January 1st, 2024

Why, why, why did I think this was a good idea? I read a good handful of decent to good reviews and was pretty hopeful. Their "24-48 hour" review time, even with the added time they claimed they needed because of the holidays, will turn into days, and then, in my case, a week. Customer service is robotic and incompetent at best, and ignores you at worst. They also require a credit card that they put a hold on while they spend over a week validating your gift card balance? And yet the also have a link for YOU to check the balance? How does it take a week for them to do it then and if they verify it, why are they holding on to your credit card info? Super super sketchy. As of now I'm out $150 and doubt I'll see it again. I reported to BBB. Anyone else with this kind of experience should too. When reporting, BBB website already had this business flagged for fraudulent card issuing, refusal to comply with their own terms, numerous refund complaints, etc. I can only imagine any decent reviews for this scam are from the customer service agents because God knows they aren't getting paid to actually take the whole 8 seconds it takes to check a balance on a card and have to find something to do.

Tip for consumers:
Customers should read BBB notice before making any transactions as it states the business has a lengthy negative history of fraudulent cards and poor business practices not honoring refund times and guarantees.

Products used:
Attempted selling gift cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaunj48
1 review
5 helpful votes
August 26th, 2021

Read the reviews people, I'm glad I did before listing cards for sell. It's definitely to good to be true. But you can collect free Bitcoin every hour here —-> https://freebitco.in/?r=*******

Service
Value
Quality
Thumbnail of user hilaryd56
1 review
3 helpful votes
October 7th, 2022

I should have looked into the details more, before submitting anything. It does not disclose beforehand that it takes up to 2 days to payout. If I'm using PayPal (express), that's ridiculous. Any other site would have it paid out within an hour, tops. I'd be better off using the gift card. Everything is verified and I processing within 5 minutes of submission. So 2 days to payout is just ridiculous. If you're in need of quick cash, DO NOT USE THIS SITE!

Tip for consumers:
Don’t use cashcard if you need cash quickly. Up to 2 days using PayPal (express).. to me is ridiculous!!

Products used:
Cashcard

Service
Value
Shipping
Returns
Quality
Thumbnail of user mos31
1 review
11 helpful votes
February 5th, 2020

I bought several giftcards. 2 of them have $0. I contacted them within the 45 days and it's been 2 weeks of back and forth "still researching". I am disputing the charge on my credit card.

Thumbnail of user macc88
1 review
0 helpful votes
March 2nd, 2024

Gift card that I bought from Cardcash for $50 had no value & Cardcash would not fix the issue - have a limited 45 day policy

Tip for consumers:
Don't trust their products

Products used:
purchased what was supposed to be a $50 gift card but it had no value and Cardcash refused to rectify its problem

Service
Value
Returns
Quality
Thumbnail of user ivanv59
1 review
13 helpful votes
August 10th, 2020

I've submitted about 5 gift cards now, and converted them to amazon gift cards. I've found it pretty easy and painless to do. My particular gift cards for Sephora were a fair trade. I got $25 for a $30 gift card.

Thumbnail of user barbarav13
4 reviews
8 helpful votes
October 7th, 2023

I have had very good experiences with Card Cash discounted gift cards. I only had an issue once and they took prompt care of it. I am a happy customer. Just be sure to use your card before the 45 deadline, as things do happen after that, as with ALL the discounted gift card websites. It's out of their control after that.
I am retired and need to save wherever I can. Thank you

Tip for consumers:
Just be sure to use it before 45 days.

Products used:
All cards I purchased are sent electronically, but one time I did order a plastic card and it arrived promptly.

Service
Value
Returns
Quality
Thumbnail of user stephanied470
1 review
6 helpful votes
June 11th, 2020

Really angry right now. Been trying to sell a $25.00 Chili's gift card to them for well over an hour now. I chose to have my money put onto my Paypal account but for some weird reason i'd click confirm be taken to Paypal login then once I logged in I was redirected to their site a stupid loading circle would pop up then nothing and right back to the check out page. Then after an eternity of doing that trying to figure out what was wrong I decided to sell the Chili's gift card for an Amazon gift card instead. Click confirm and then it popped up a message saying "whoopsy you're paying with a prepaid/debit card"... and that means WHAT to me exactly? I have money on it (it's how I get paid at work my moneys directly loaded onto there every week) and that's the only card I have. No doubt in my mind that the reason they only take credit cards is so that they can charge your booty whenever tf they want. But would've been nice if they said that from the get go when I was trying to get my money through Paypal instead of wasting an eternity trying to figure out what was wrong. But after that and after seeing some of the negative reviews good riddens to be honest, i'm glad I couldn't sell to them. Sketchy af that they only accept credit cards but not debit or prepaid debit and it's sketchy af that they even need your card info to begin with- i'm SELLING something to YOU not buying something so why do you need my info again? Oh yeah to "protect" yourselves against fraud but what about our protection against you? STAY FAR FAR FAR AWAY FROM THIS COMPANY and whatever you do do not give them your card info, who knows what they'll do. Huge waste of my time.-.

Thumbnail of user td578967
1 review
3 helpful votes
February 8th, 2024

I recently followed all steps in process to cash in gift cards thru cardscash only to get response that my cards cant be validated and they are mine to use / Still haven't received cards back valued at $2,200.00/ Cards are VALID so this company scammef me out of $2,200.00 / Ive contacted state attorney

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferb1924
2 reviews
1 helpful vote
November 11th, 2020

Bought a guitar center gift card for $250 and it didn't have any money in it and card cash won't give me the money back. $250! Do not buy cards from here!

Thumbnail of user ameliab129
2 reviews
4 helpful votes
April 5th, 2020

I've had one successful order with them. Attempted 3. The first order was fine. I got the card right away. 2nd order was instantly cancelled with no explanation. 3rd order, a $20 Target gc, has been "under review" for hours now. This website is a huge hassle to deal with. I'm done.

Thumbnail of user erinc939
1 review
0 helpful votes
February 28th, 2024

This company literally has people who determine the value of the gift card then some robot determines whether to accept or reject said gift card, providing no reason whatsoever as to why it was rejected. I suggest using another site.

Tip for consumers:
Customer service is also useless. Don’t bother even trying to call them.

Products used:
None because they rejected my perfectly valid gift card.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emiliog20
1 review
1 helpful vote
January 1st, 2020

The app is a great idea but it promises 1/2 days thru PayPal payment. I still haven't received any payment for any of the 3 cards submitted

Thumbnail of user rushing
1 review
1 helpful vote
October 19th, 2020

Shipped card to card cash. Card cash Had card in hand to verify Amount & pin. Said it was a high risk and shipped back.

Thumbnail of user keric15
1 review
0 helpful votes
December 25th, 2019

Absolutely amazing service. Will definitely use again. Fast payment and easy to do. I recommend to any and everyone who needs extra cash fast!

Thumbnail of user marianoc8
1 review
2 helpful votes
December 29th, 2023
• Updated review

Despite contacting customer service as soon as I finished the purchase, they didn't accept a refund for an active and never used gift card. Very bad customer service and experience.

Service
Returns
Quality
Be careful and check the balance
June 10th, 2016
Verified purchase
• Previous review

Over the last few months, Cardcash has made strides to launch a good app and expand their gift cards offers. However, that seems to have come at the expense of increased number of forged or fraudulent gift cards. They have a guaranteed 30 day money back policy and although Customer Service is very helpful, I have to contact them in 2 out of 3 orders because I got gift cards without funds.

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From the business

CardCash.com is the web's largest gift card exchange. Sell your gift card for cash, buy gift cards to your favorite merchants at a discount!

Company Representative

Thumbnail of user rachelj36
Carol M.
Typically does not respond to reviews

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2.1
2,640 reviews
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