WOW! Internet

I scheduled someone to come out and re-hook-up my internet atleast 15 times and no one came. They sent tech that was unable to re-hook-up my internet. Tech stated that they would send someone that day. It has been 3 weeks and, when I called, they Said it would be another 8 days. Their phone calls are answered in the Philippines! There is no communication and they lie when they tell you they are coming
Stay away from this company. I would pay double just to have someone else. But I live in condo and the President signed a 2 year contract! They suck!

Goes down every single day, multiple times a day at random. Takes multiple minutes to come back each time and some nights just doesn't come back on at all. Least reliable service provider I've ever used in any of the 10+ states my family has lived in.

They came out and changed our line and modem on Friday... Called them on Sunday to tell them the internet went out again and now they want us to wait until Wednesday for a technician to come back out/I work from home and I'd be losing $400 a day because of that... Wow is the worst f****** company to deal with!

Switched to WOW+. Huge mistake. Sporadic picture and video problems. I even avoid certain channels because it's so irritating to watch. Forget their customer service reps. Little to no help. That's if you can even understand them. I even talked (?) to one rep that I had to constantly ask to repeat herself because I barely could understand her and there was a rooster constantly screeching in the background. It would be a joke if it wasn't so ridiculously expensive. Need to find another provider.

This review would be a Big Negative 5 stars. If possible. I have moved into my new house on 19 August 2023. I have tired to return their equipment to their closed office in Columbus, GA. I am a disabled combat veteran and I can not open their misfunctioning equipment return drop box, plus it is already so full of other returned equipment. I have called them already 5 times requesting a shipping label so I can take the equipment to FedEx to be returned. I have heard the same response 4 times previously. " We cant email you shipping labels but we can send you return boxes. I think that it's a design flaw in order to try and stick me with the bill for the equipment that I can't use in my new home currently. I am not playing this game with them for my hard earned money especially since my account was terminated by myself on 19 Aug 2023.

Wowway needs to fire their customer service agents because it seems every time I call I get someone who neither speaks English without a strong Indian accent or they can't understand a clear and specific statement. My anti-virus software provider has been attempting to send me e-mails but they have not been coming through because the Wowway server is filtering-out all emails coming from that source. If that wasn't bad enough, I have called Wowway three times about this and each time got an agent who spoke with a strong Indian accent and who somehow could never understand my clear statement that their server was blocking the emails and that source needed to be put on their list of trusted sources. On each call I had to repeat my complaint multiple times and their response was to ask me for irrelevant information.

I'm still angry that WOW closed our local office. At least when the office was still in existence I could talk fact-to-face with a person who was American and spoke and understood English! I hate having to talk on the phone to someone in another country who doesn't speak or understand English. Maybe I'll try another provider but I don't know which one. If WOW would reopen the offices and hire only Americans for customer service I would consider staying.

Tech support was unable to resolve my most recent disconnect - again. They just disconnected me when I asked for a credit to my bill for a 5 day period of not being able to connect. Good news - they'll send a tech to check the line and MY MODEM. My modem is new and has been working without any problems - until someone at WOW does some sort of "maintenance" and my connection goes out. If it wasn't a monopoly, I would kick them to the curb and switch to some other incompetent company.

I'm not a WOW customer. They connected a cable to one of my neighbors and ran the cable across my yard to the neighbor on the other side. I don't know why because customer service doesn't know and they won't give me a local number to call. My backyard is always locked when I'm out. They had to climb my fence to put the cable in place. The customer service rep dropped a dime on them when she told me they are required to get the owners permission before entering their property. They can't even tell me when they will do something with the cable. Sometime between 1 and 5 on Friday. I have to stay home and wait for them to remove something I didn't ask for. They will probably charge me for the removal.

I would rate them as a zero if that option was available! Constant connection problems when changing from DVD to TV. Remote constantly disconnects from service. Last 3 days TV pixilating and audio issues. Last time i called due to outage on wait for 43 minutes without anyone answering. Currently on wait for 10 minutes while filling this out. Had a Rep call a couple of weeks ago due to previous low rating, he told me they are discontinuing their TV service and use another service. This company is terrible, I reget leaving AT&T with their losy service but they are much better than WOW!

248$ for 100mbps internet that doesn't work right half the time go with starlink if you want actual internet sure it's 500$ for the equipment but it's an 100$ monthly you can make back months upon months of money

WOW! Has left a live wire draped across a walkway at my home for over 9 weeks and counting. This is a serious safety hazard. They came out within days of setting up service to begin charging me and said it would be sorted within a week. I've now had to call multiple times and spent over 3 hours on phone calls (mostly waiting to get through and then subsequently waiting for a supervisor to help). I've just had a service call where the tech came at the end of my 3 hour window I had to wait around to tell me "I was sent out to make sure there was a wire - we'll get it taken care of in about 2 weeks". I'm livid and exhausted. What "award winning customer service"? Avoid at all cost.

I just filed a complaint with the Michigan Attorney's General Office. Wow tells us they'll have someone out within 5-7 days! Who wants to wait that long when you are paying on a monthly basis?! Do yourself a favor and do not consider getting this company! We've had nothing but time spent on the phone--average time is 1.5 hours--no kidding!

My internet is up and down randomly. It's so risky to have virtual interview or important business meeting at home. Customer service takes 1+ hour to wait on the phone. Will not use this company anymore

Don't bother with the, they suck. Had them for 5 five years, never had a late payment. I moved, cancelled my service and returned my equipment, found out they sent a Bill to collections which I didn't even know about, $85, my credit score went down 49 point because of this idiots, run from them, do not bother

Started out OK but downhill from there. Hope this information is helpful to others.
1. If they owe you money, forget about ever seeing it. Was owed $9.06 (not a lot but it's mine, not theirs). Have waited 4 months and made 3 calls; giving up.
2. Be sure to check the 'Additional Services' portion of statement. I was charged for an additional adaptor I never received/used but had no way of proving it and had to pay $129 when I closed the account.
3. Was charged $2.00 monthly for a digital adaptor when the cost was to be $1.99. Again, not a lot of money but if they're overcharging all their customers one cent per month this is a nice, if not illicit, profit for them.