WOW! Internet

From the day they installed my cable and internet it's has disconnected multiple times every single day. They have sent out one idiot technician after another and still I'm sitting her once again without any services because they refuse to fix the obvious wire issues outside. I have had to spend countless hours on the phone missed time at work because they are horrible. I work from home and absolutely rely on my internet to work but can't because the signal goes in and out every hour. The worst company I have ever had to deal with. I have placed a complaint with the BBB, WOW should not even be allowed to be in business.

They have drop off places for their $#*!ty equipment. I dropped everything off. They lost my equipment. They tried charging me for the equipment and put out a delinquency on my credit score. I called them 5 times to get them to solve it. They did NOTHING all five times. They WOULDN'T do anything. Two months wasted and found shoved against a wall by them while they held my credit score hostage, I was forced to pay them for the equipment they lost.

Don't do business with them. They will rob you without a gun, but they will rob you non the less.

Wowway internet is the worse internet not reliable in entire united state period just total garbage it is like you have 1mbs download and you expand trying to make 1 gig download it just won't happened technology they using is 100 years behind

Last night I had service technician Desmond, #*******, come to my home to install upgraded services for my TV and internet package. I can't say enough about how fantastic Desmond was. He went above and beyond to help my sister and I (we are very non-techy), and he worked into the evening hours to ensure we had our service up and working perfectly. He was so knowledgeable and any question I had to ask he was patient and kind and answered fully. I am just considering myself so lucky to have gotten Desmond as our technician when I called WOW after experiencing problems with our TVs. Thank you Desmond! And WOW, please know he is a gem!

WOW purchased my previous internet provider and immediately did the following: Turned off my service without notice or warning and demanded almost 4x the previous monthly bill to turn it on again. This was 10 days after the 'official switchover date' I later learned. I never used the WOW service.
After hours on the phone, I did not agree to their extortion. So they added the cost of the 8 year old cable modem (previous company's) to the bill.

So I went from a happy customer of 6 years with auto bill pay setup ($54) with the previous company to allegedly owing the new company $380, all within 14 days. I returned their modem and got a $200 credit. Now I have to fight their patently false collection attempts with over 15 hours invested. What a nightmare... and I never even used the new company's service because they turned it off. Wish I could leave a 0 star review. WOW, can a company be any worse?

They send you a online bill but they refuse to let you look at the billing statement. They are hiding the fact that they are billing you for equipment that you didn't sign up for. Their 1200 internet modems don't work right so to have to install a 2nd modem to handle your phone service. Now they bill you for the 2nd modem because of their faulty equipment. Their internet keeps shutting down ever hour. This 1200 modem is very slow. I recommend a different internet supplier.

I have struggled with WOW for almost 3 years. They are unable to manage billing, customer service is nonexistent and they do not care. Do not sign up for WOW.

Wow is not a company that cares if you work from home an you can perform your job because services were always out an when you call for service they want to charge you for a service call. Then when you have no choice but to switch cable providers they try to charge you for early termination, they can provide you with good service an reliable service they screw you with a fee not a company you want to be with.So they send you to collections instead of just realize that there service sucks

Wish there was an option for negative 1,000 stars... Lifelong Comcast customer... wanted to switch to WOW. Made the switch...

Result: 5 days without internet and 5 technicians later... had to go back to Comcast. Every single day without internet the "guaranteed/promised" I would have working internet.
We work from home and had to take "vacation days" because we didn't have working internet... also have 2 young kids at home... NIGHTMARE!

Technicians would just come over and do something in the back and then leave for the day without checking with us to see if the Internet was working. Oh and to get Comcast back out here to clean up the mess WOW created... ya it cost me $100.

So to summarize it up... I paid $100 out of my own pocket to NOT have internet for 5 days!

WOW of course wouldn't reimburse me for that because they are cowards. But, I get it, I'm just one customer out of hundreds of thousands.

Once a good company with good customer service now it has gone the way of overcharging, sending bills late, trying to get everyone on auto pay, not being able to effectively being able to communicate having to spend hours on the phone to try to talk to a live person, having to drive to an office to return equipment to a drop box and then continuously being charged for the returned equipment on subsequent bills. Where or where is the class action or legislative regulation.

Recently made a payment and when i entered it their system glitched. Then i checked my bank and it showed a pending charge. So i waited it out to see if it would post or fall off pending.

The payment posted into my bank account and now after WOW! Turned my internet back on for 2 days when someone saw where the payment went to, they have lost it and shut me off for non payment.

I am sure as hell not going to pay them twice and would give them negative stars for this if i had the chance. The fact different people cant seem to find what the hell is going on and theyve managed to lose a payment that should be applied when its been taken out of my account. This rating will only improve if they give me months of free service in return for this aggravation.

This is what my tv looks like after Wowless "fixed" it. I'm so hot right now! I called Wowless an hour and 10 minutes ago and my internet was WORKING. It just goes out every weekend. This is my 4th 1 + hour phone call to them since 11/3. Russel, the wonder tech did something and now I have NO INTERNET and they swear it wasn't him and it will be down until Wednesday night.! Please, if you are moving and Wowless in one of your options, please go with the other. I cannot say enough awful things about their service and their Customer Service.

WOWWAY customer service is one of the WORST! There is a person there who told me my price would NOT raise when I had several problems. She is NOW moved on to another job and doesn't remember telling me this! (YES, I know, should have gotten it in writing.) Didn't know if I should post her name but have decided to let her HR person know. I've tried contacting the CEO or anyone who would listen to no avail. NO ONE has given me the courtesy to help me. The Sr. Tech says the CEO passes concerns on to him... HUH? What kind of business is this? Their extremely high prices DO NOT meet the quality of their service. A person pays soooo much and receives terrible service. RUN from them!

Worst cable experience ever! 2 years ago, my family started working remotely and the internet wasn't able to keep up. I had WOW come out on 2 different occasions but they weren't able to fix the problem. So, they said they wanted to send someone else out in a couple weeks. My husbands was working from home and my kids were going to school remotely. I needed the internet to work so I terminated our contract. They weren't able to provide a service so I had to change companies. Now, 2 years later, creditors are calling me and WOW will not remove the charge from my account. They said they filed a dispute but they won't send me a copy of it and they are asking for proof from my end. They don't send out confirmation emails when they do anything so how am I supposed to provide proof? So frustrating! I will definitely share this experience in hopes someone else doesn't get harassed in the future.

My internet has ceased to function 9 times since 3pm, and it's now 7:30. This is an every day occurance. I gave up trying to watch live tv because of the constant disruptions. At least with my Roku channels I can resume them when the internet comes back.
Called yesterday because I got a nastygram about my bill. It was $342. I haven't even had their service for a month!
For the 4th time in a month, a tech is coming out to 'fix' the problem. I'm not feeling overly confident.
If you go to their website you'll find their review average is like 4.8. That's because ( they state it just before the reviews start) and I'm paraphrasing, if your review isn't slap full of wonderful we will delete it. Believe me. I've had several disappear.
In all my 65 years on this planet, I have NEVER dealt with a more despicable company. They lie, treat you like crap, and honestly, if there was another internet provider in my complex, I'd be gone so fast my giddy up would catch fire. STAY FAR AWAY!

I have had to suffer with this bull$#*! $#*! company for almost 15 years living with my family and it is damn near almost worse than dial up connection. They told us they would be out at our house between Friday and Saturday. They came today after my father spoke with them on the phone the pervious night before saying they will bring an extra modem and will have 100gb or whatever. Well when the worker came they said it wasn't in the paperwork... After they just promised us that but we didn't get it. I have absolutely no clue as to why my elderly parents deal with this piece of $#*! bull$#*! $#*! company. If I could I would give them a negative star review unfortunately I can not do that
Stay away from this company unless you want to deal with bull$#*! internet and cable connection on a DAILY basis. And are willing to pay for someone to come out and fix whatever issue it is that week every other week.

I have been with this company since it was Americast. I probably should have already left. To start they keep increasing rates (cable/internet package). When you have a problem with your email as I did a few months back, they disable it until you contact them without letting you know. Instead of trying to troubleshoot the issue, they just keep telling you to run anti-virus scans, even when those turn up nothing. It turned out I had a trojan that was following my keystrokes, so they were of no help. In addition, there are multiple company emails that I used to get that stopped coming since their multiple disabling of my account. They claim it has to do with my webmail settings, but changing those hasn't helped. They have also stopped replying to my emails to the tech dept. about this issue. Also, they have removed channels like BBCA from their line-up without any real explanation.

Call wow on phone & online chat, both locations play the 40mins wait game with intention not to interact with customer on canceling service. Wow closed local office using pandemic excuse. When opening account, they promise will send mailing package for modem return when account closed, that's lip service not honored. I shall file complain with michigan attorney office tomorrow on wow. In mean time, stop paying monthly fee.