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Wish there was an option for negative 1,000 stars... Lifelong Comcast customer... wanted to switch to WOW. Made the switch...
Result: 5 days without internet and 5 technicians later... had to go back to Comcast. Every single day without internet the "guaranteed/promised" I would have working internet.
We work from home and had to take "vacation days" because we didn't have working internet... also have 2 young kids at home... NIGHTMARE!
Technicians would just come over and do something in the back and then leave for the day without checking with us to see if the Internet was working. Oh and to get Comcast back out here to clean up the mess WOW created... ya it cost me $100.
So to summarize it up... I paid $100 out of my own pocket to NOT have internet for 5 days!
WOW of course wouldn't reimburse me for that because they are cowards. But, I get it, I'm just one customer out of hundreds of thousands.
Robert D.'s review of WOW! Internet earned 4 Very Helpful votes
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They came out and changed our line and modem on Friday... Called them on Sunday to tell them the...
I have struggled with WOW for almost 3 years. They are unable to manage billing, customer service...
