WOW! Internet

Awful Internet and Customer service. There is an obvious system problem that WOW is not willing to fix. They keep giving the run around. Sent out 3 service techs last week and didn't fix anything. Last tech said he would have to contact a supervisor and they would have to come out to assess the problem. Received on phone call and I gave him the gist of the problems. He never came out! I call back the number he gave me and he won't return my calls. If I call the main line I get someone in a different country that just goes down the check list. Super frustrating and TERRIBLE company!

I only need internet. While other companies charge a lot more, I was able to get internet for $39.99 a month. The staff at the call center were friendly, knowledgeable and did not try to upsell me. The tech who came out to run the line was fast, efficient. It's not a huge company, but it services my area. I would never go back to the other local provides now. I can see why the call it WOW!

On chat I went to add my mother to the account. I was told to call in, which I did, yet she was never added. I was told she would receive an email in 2 days, that never arrived.
I was forced to call again and it turns out she was never added.
Looks like WOW's internal quality control needs to check on this bulls##### and correct his actions.

I have been with you for almost 10 years. I was told I would be paying $148.per month for 12 months starting Feb.It is now June. You tried over charging me last month. I opened the bill for July.It has gone up to $161. I was told I was getting the special rate. She said it was subject to change. Now, I have a contract for 12 months. You are lying to your customer's.It is insulting and we know it. I am not the only one. For these 12 months I will look at other option.It has got to the point My trust in your service is gone.

I wouldnt even wish this internet apon your worst enemy. I rather do back flips on a high traffic highway then use this dog $#*! again. -8 out of 10

This internet cant even load a web page to my new internet package im looking at

My cable went out at 1:30 on 27 Sept 2022 just BEFORE IAN devastated Florida. BUT my area was essentially unaffected by either wind or water. After calling WOW! For service I received a recorded message that said all the offices were closed until further notice. 24 hrs later I still have no service. I've been told several times via a recorded messages that "service will be resumed shortly". Have tolerated short outages over the last years BUT not in this case of a major disaster. Unconscionable and unforgivable in the least!

Besides expensive they cut mom's services without warning and she couldn't contact her family. They said her spam was concerning. That implies they are watching what we do. Also tucker Carlson show was blacked out so that was suspicious. Reasonably connectivity etc.

Absolutely the worst. This Internet and cable provider just is bad. It goes out a lot, and no matter how much they say their internet is good, it's trash. Do not consider it. I can't even stream a 3 minute 420p video without the Internet crashing. This is the worst internet and cable provider I've ever had. Even as I tried to write this review, the Internet went out and I had to use my phones data plan for SiteJabber to even come up. It really makes you think WOW! This provider sucks!

Disappointed. I referred a family member and my boyfriend and they both received their gift cards. I have not received one for both referrals. Both, gave my name on the phone when they set up the service and the assured them that I would be getting the referral. I called to follow up and they stated that since I didn't go online and fill out a form to put in their names, I will not be getting the referral. I wish that when the two of them called to set up their service, the sales person would of told them that I need to go online instead of saying "yes, we will make sure she gets the referral" Very disappointing since they push their referral program so hard.

HI, I live right across the street from WOW so obviously I want to help a local business, right?! No contract and reasonable rates--don't be fooled, the service doesn't even work in MY neighborhood! So I IM'd to cancel, but you're not allowed. You MUST speak to their representative, only, that's not possible in a reasonable timeframe. So I returned the equipment, with a note saying, I've tried to close my account, I was hung up on twice after waiting for almost an hour to speak with someone in your closing department. Here's your equipment, bye. Two months later I get a call from their billing department saying I owe them money for the previous month, I explain that's unreasonable, tell him I'm over this whole scenario, and why. He refuses to close my account and calls back multiple, multiple, multiple times immediately, then refuses to stop calling (weirdo), so I blocked him. It's harrassment. I find out yesterday, my perfect credit is down 100+ points for the WOW $90. Steer clear of this money drag/mobster style utility. They'll ruin your credit to try and save their SINKING company USING the backs of hardworking folks such as yourself.

Good - Prior to ~2014, customer service was pretty good and connection speeds were consistent.

Bad - Customer service is really bad, I mean really. First, 75% of the time the tech cannot speak intelligible English. I live in a bilingual household with accents allover the board when it comes to relatives but these techs make no attempt to speak clearly. If you are lucky? Enough to get an American, then they simply do not care. TV is usually blaring in the background and they seem to always be eating.
Bad - Service in general. Any time between 4pm and 11pm, the connection speed (download) intermittently drops to zero. If you primarily surf or watch NetFlix at 3:00am then you're golden, otherwise it is frustrating.

Ugly - Comcast is an option where I live, not a great one but an option nonetheless. I switched my email to google account a couple of months ago and am ready to make teh jump. Have them coming to install this Friday.

We migrated to Wowway a little over 6 months ago, it in my opinion it was a huge mistake. Although I realize streaming is different from cable, I have to tell you, cost-wise, it isn't that significantly different, especially for the level of service, quality of reception and over-all customer experience. There's also little customer service to speak should you need tech help! We're stuck with this mess of a media system until my cheapskate husband gets it through his thick skull how God-awful Wowway is, but until them, I'll keep suffering screen freeze, reboots and burps in internet service. Wowway, I hate you.

Customer service reps have no idea what they are doing. No help. All day internet is not working. I contact WOW and get different stories. After long waiting time finally we get disconnected because WOW do not have reliable phone lines. Nithing else- just very bad internet provider including constanly interrupted service, low speed

We had the service at our old address. We cancelled it when we moved and sent back the equipment. After we had moved apparently the box with the modem in it got returned to our old address and then they lost track of it. 2 years later and wow is in our area now and I called to see about getting it at our new address. I'm informed that there is a $350 balance for un-returned equipment. I inform them that I did return it and I'm then told that they returned it to the old address and dont know where it is. So now I can't get new service from them because they lost the equipment and I have to jump through hoops to get the charge taken off because they lost something 2 years ago. Smart wowway real smart.