WOW! Internet

Service interruptions everyday I filed a a suit for my money back for the year that I was not given exceptional service

I have to write this true assessment of what this consumer believes is the worst cable/internet/phone company in the southeast. I have been a customer with this company for over 7 years paying over $120 a month for service. After getting orders for reassignment to Germany, I contact this company to terminate service around the end of December 2016. After terminating service and several phone calls to this company, I have been unable to get anyone on the phone to even pull up the account I had. Tonight, it is after 12am (midnight) here in Germany and I have been on the phone with Representatives from WOW's call center which is not in the United States talking to four different people on the phone (one named Bete and another called Alex; the other two I cant recall their names). Not one of these reps were able to find my account in over 2 hours, 30 minutes with me calling from Germany. Anyone who has been stationed overseas, know that phone calls with a phone card are not cheap from the part of the world. How in the world can a company take two minutes to have a Rep on the phone to setup service, 10 to 15 minutes if you have a problem with your existing service but after 2 hours and 30 minutes: they cant even find your account when you terminate service. I am in Germany, servicing my country and WOW runs my entire phone card balance out in a phone call to get my refund after canceling my service. Please support a government civilian and Retired Army veteran show companies that do this sort of thing will not be supported or tolerated. Also remember that WOW will officially turn off your access to your account as soon as you terminate your service with them. No access to see your account, final bill or have the ability to get your refund in a timely manner. Owe them, they want their money now. If they owe you, lets see how long it will take you to get it or even get someone to pull up your account that is somehow no where to be found.

Had a tech come out to update my router because I upgraded to 1000 speed… easy enough right? Nope he showed up without the new router and replaced two of my three eeros… they were a three eero system. Took the home eero and a slave eero replaced with two wow crap eeros deleting the center eero. So now I have two eero from wow and missing my two. Eero only range 30 ish feet so my house is 100 feet deep and they put one at the end 100 feet from the home? They didn't see the one between duh.!.!.'@/$-. So now my system is messed up and they stoled my eeros. Called them and have to wait a week for an appointment. The day before my appointment they send a text stating they would be here between 10 -12 am lol. I set appointment up for 4 so I could be here. Called again no one was available to change times to what it should be that is noted in the account notes of a 4pm appointment so they told me the next one open was 14 days longer… bull shet I told them it was your mess up and you took my property come fix this crappy service and bring my property too. So they deleted my network, set up another with their two eero system that is not powerful enough to run Wi-Fi through my house. Wtf pay for 1000 service and can't get mor then 300 speed with 20 feet of my house dead to the Wi-Fi. But that's ok to them the two errors they put in are running on their side. Hahaha while they only support 600 speed. Sounds to me like your service and equipment are garbage why sell 1000 service and set up 600 max Eeros is beyond me….

Excellent customer service and provider. No more customer service from India, and no more of India trying to sell you a service package without helping you. AT&T has gotten too expensive, provides the worst customer service (See Consumer Reports article), has restrctive hours for help with the Internet, and the products are below average. WOW gives you 15MPS Internet connection as compared to AT&T which gives you 3MPS, if you are lucky. Also, WOW is AMERICAN based and is located in Colorado Springs with customer service 24/7 in Colorado and Alabama. They give you a phone service (land line) with free toll and incoming calls plus 100 free minutes for local and long distance/month.
I urge you to look into their services, if it is located in your area. The cost is only $7 more per month, and you can negotiate price and have your installation waived. The only drawback is outsourcing installation. INSIST on having a WOW employee install your lines, and do not be afraid to ask the installer if he is contracted. The contracted individuals will not do anything which is not their job but WOW employees will help you with everything from setting up email to figuring out how to set up other devices you might have, such as, Roku.

I was a satisfied customer when i maintained service with WOW.
However, after terminating my service (due to out-of-state relocation) that's when problems arose.
At my prior location the equipment drop off location was quite a distance from my area so i was told WOW would send a "specific" box to drop off at FedEx. However, they KEEP SENDING the return box to my old address & repeatedly send me threatening (non-replyable) emails telling me if i don't return their equipment they're going to charge me hundreds of dollars & ruin my credit standing in the process.
So I call the company every couple weeks & waste an hour each time trying to correct the issue, but my attempts are futile: WOW CONTINUES TO MAIL THE BOX TO MY OLD ADDRESS AND SEND THREATENING EMAIL "REMINDERS" each time.
I've been dealing with this for nearly TWO-AND-A-MONTHS NOW & AM TIRED OF DEALING WITH THIS STUPID ISSUE and speaking with customer service reps in India or the Phillipines. Maybe leaving a negative review will help.
My suggestion to prospective customers - GO ELSEWHERE! WOWs services aren't any better than any other company. But they may TRY TO SCAM YOU FOR HUNDREDS OF DOLLAR$ WHEN YOU TRY TO TERMINATE YOUR SERVICE WITH THEM!
BEWARE!

After spending 2 hours (2 times) on the phone and going through 8 different representatives my problem was never solved. The things I was told when I transferred from one location to another were not true. I would stay away from them if possible.