WOW! Internet

If you use this company, watch your statements. My bill jumped up 33% in one month. When I went to see why, it is because they started charging me service charges for equipment that was returned and $14/mo to use my personal modem. This is a LOUSY service and something that has to be reset almost weekly. They claim they have 99% reliability; I would submit that they don't know what "reliability" stands for or means. If you lose service for DAYS, they will refuse to discount your service charges. If you have issues, they also want to charge you fees to come check THEIR system. If you aren't forced to use this company, DO NOT USE THEM. I use them because I live in the county and my choice of providers is limited to REALLY BAD and WORST.

WOW is the worst cable company in the world. Their customer service sucks and there is no one you can talk to except foreigners. Can't understand them at all. They lie about the rate they are giving you and then cannot or will not explain the bills they send out. I have been a customer since 2004 but they want to charge me top price for really crappy service. I do not have any premium channels but my bill was approaching $220.00 per month until I threatened to cancel my service. They begrudgingly gave me a discount to $168.30 per month for the same service. When my Fiance moved in with me and brought her Xfinity service with her, I changed to internet only WITHOUT a modem. They are still trying to over charge me higher than quoted prices. I was quoted a rate of $19.99 per month for Internet 100 service but they are charging me $24.99 / month in addition to fees and taxes. I am done with this crooked company. I hope everyone ctarts going to streaming services or other companies. This company should be investigated for criminal activity! I really hate giving them one star as they deserve ZERO stars.

I was a customer for almost 5 year's I had problems since day one I was just to busy to switch because I was working at the plant and didn't have time to address Wow but now I have they overcharged me they make you pay for services a month in advance didn't understand that cause what if you die can't get that money back then they was charging me extramoney charges for saying my card was declined but they was using someone else card they equipment wasn't working properly always had to switch out boxes and customer service was very poor and they didn't know how to explain your bill JUST ALL AROUND BAD SERVICE I WOULD NOT TELL NO ONE TO GET SERVICE FROM THEM THEY NEED TO BE CLOSED DOWN THEY LOYALTY DEPARTMENT TRIED FOR A MINUTE THEN THEY FAILED ME WITH A BAD ATTITUDE AND THEN SAID THAT'S THE BEST IT'S GONE GET THEN I SWITCHED TO XFINITY!

Had to give ONE star cuz it wont let you give ZERO TERRIBLE company was told there are no offices in states to help with issues. Returned 2 DVR boxes - still being charged. Overseas customer service said they will fill out a form. They are in the PHILIPHINES! Very polite but can not help.
This company is the worst!

INCOMPETENT DUMB OFF SHORE NON-ENGLISH SPEAKING EMPLOYEES - CALL WAIT 30-90 MIN. THEN RECALL 30-90 MIN WAIT, FINALLY GET TO US BUT STILL INCOMPETENT - IF YOU HAVE TIME TO WASTE THIS 3RD CLASS COMPANY WILL BE WORTH IT FOR YOU. WHAT EVER YOU DO DOES NOT MATTER TO THEM UNLESS YOU WANT TO CANCEL ACCOUNT

Over an hour wasted talking to technical service at WOW who are no more than human robots - basically who read out of service manual and essentially ask you to perform the same "disconnect and reconnect power" (in different flavors;e.g. Standing up, sitting down, eyes closed, standing in your head….you get the picture) for every internet issue imaginable. Then of course when nothing works, they want to send a technician out to the house ( for a cost of over $60) since they are the "super technicians" that will definitely resolve the issue by spending another 4 hours going from room to
Room and from inside to outside and come to the conclusion that they need to rebuild your whole house to correct issue. In any case, after all that mess and frustration, I told them that I am refusing any additional service and told them that I will will be contacting them back to cancel service and move to their competitor xfinity instead. Accordingly I signed into my account got into my account to verify some information just to
Learn that they have an outage in our area this was the first thing that I asked technician to check and she claimed that no outage is shown in my area and she sucked me into performing the useless diagnosis I wish that someone
From wow senior management contact their technical team and asked them to diagnose and correct an issue for them. This will be the only way to experience first hand this agonizing and painful experience that every customer faces when dealing with them. Absolutely pathetic and clueless. Technical team needs revamping. Very frustrated at the time wasted with these human robots.

WOW is terrible in the maintenance department. We've had 3 cable/DVR boxes go out. We were told the 4th would be new, the other replacements never have been. They just go out. So the guy shows up and says the "new" box is only HD and no DVR. Well how am I going to record movies and shows I want to watch? So he can only replace the cable/DVR with another "used" box. Well that means that it was turned in or already quit working or could be any age! We were told it would be a new box. It's not. WOW internet is spotty as hell. Every day the service goes out for no particular reason. We've had technicians come out, we've bought EERO, there high speed service. Every single time someone looks at it they magically find some setting or part incorrectly set or placed and still the service drops out every single day for some unpredictable time. Please bring me some competition so I can buy a competitor's product. They make so many excuses and are predictably bad. I live in town. It shouldn't be this hard to get good service.

I cannot understand why it's so hard to keep a consistent Connection. Then they act like it's your fault it's not working. I am going to drop this service

Wow will no doubt be bought up by another company (just like T-Mobile by/MetroPCS) I guess a year maybe 2 tops?

10 years ago, switched to WOW because they were the best, compared to Comcast. During their 10 years they haven't updated anything. They don't even care anymore, as evident in typos for their descriptions of shows. How sad a company cannot run spell check?

Their Internet service is inconsistent, it goes down every day. Really wow? www.google.com doesn't exist? Lol Yahoo as your browser tells me 2 dying companies are trying to stay afloat. They were hacked in July, just more proof of how they just don't care anymore.

Cable service is very primitive. Charges are outrageous for what they are offering. Crap cable and intermittent internet cost us 178 a month NO PAY CHANNELS either (honest)

You SHOULD be aware: Wow snoops on you so they can get advertisers to pay for ads.

Smart $#*! customer service reps, reminds me of how Comcast use to be.

The minute Comcast left my home, I called to get rid of WOW. They offered a big discount, I declined, I don't even want it if it was free. Took their boxes back the next morning.

Comcast X1, bells and whistles, cost less and worth so much more to us.

RIP WOW your time has passed.

WOW GETS A 1 ONLY BECAUSE YOU MUST SELECT ONE NUMBER, OTHERWISE IT WOULD BE A BIG ZERO. This is the worst TV service on the planet. It's also the worst service. This WOW keeps rebooting all the time interrupting whatever you are watching. Nothing fixes this. If you watch one channel for more than three hours, it shuts the TV off. You won't be able to turn it back on and watch the rest of the program. You won't be able to turn the TV on to watch anything for several hours. There is no way around this problem. The 3 hour shut off is built in to their box. You have three selections for this and 3 hours is the maximum. I have spent hours and hours on the phone with these people trying to resolve issues. Had this service for one year, and I probably work on trying to fix it a couple hours per week, every week. Their internet service claims internet speed twice as fast as the others. Don't believe it. You can't tell any speed difference or maybe a little slower.

Due to rising costs of everything and falling income, I called last month and had my internet
Speed lowered. Also, pointed out I was being charged for equipment that had been taken back by a tech since early July of this year. It took until almost two weeks ago to get everything corrected.

Today, I looked to see how much this month bill is and found not only a $10.00 late charge, there is a $5.24 difference on my printed bill shown on one screen and that of the screen showing the amount due. I called and talked to an American for a change, but one that even after going over everything was dumber than a rock (no doubt a public school educated liberal result) and would not assist in getting my bill correct. Result I over paid by $15.24.

I would not use WOW after this save that they have better equipment Time Warner and a lessor cost. So I am going to use everything to warn consumers not to use WOW via this site, as well as filing complaints with PUCO, FCC and FTC. Plus, to do all I can hurt their business by all other means necessary and needed.

John G, Grove City, Ohio

Total frauds and scammers. Promised gift card never delivered. Installation was a disaster. Zero customer support. Management doesn't call back. Total frauds total scammers. I'd recommend T-Mobile

We constantly have issues. Internet down at least once a day. Slow speeds. Slow support. Billing issues

These guys will keep you on the phone for hours, tell you a price that they will change the second you hang up!

Wowway suddenly changed the streaming service so now instead of getting local Chicago programming I get South Carolina (weather, sports, timezone, news, etc). Called twice and they can't fix it?