WOW! Internet

Started out OK but downhill from there. Hope this information is helpful to others.
1. If they owe you money, forget about ever seeing it. Was owed $9.06 (not a lot but it's mine, not theirs). Have waited 4 months and made 3 calls; giving up.
2. Be sure to check the 'Additional Services' portion of statement. I was charged for an additional adaptor I never received/used but had no way of proving it and had to pay $129 when I closed the account.
3. Was charged $2.00 monthly for a digital adaptor when the cost was to be $1.99. Again, not a lot of money but if they're overcharging all their customers one cent per month this is a nice, if not illicit, profit for them.

We finally had to ditch the service because it was so slow and spotty. Upon disconnecting, they attempted to charge us for a router and mesh system we never had. Upon install, we used our own router, with their required modem.
To this day, I am still fighting a $300+ charge that is a spiteful scam. My next step is taking them to small claims court and making a formal complaint to the BBB. I would not recommend using this shady company under any circumstance.

Mike Technician 7092 was the most knowledgeable, professional, efficient, personal, technician we have ever had to our house, and we have had quite a few. He took his time to figure out what was going on, went above and beyond what any other tech has ever done for us. He is definitely a asset to WowWay, and should be training technicians. Thank you Mike we have had so many negative experiences with Wow and you changed our opinion. Great Experience.

Customer service with WOW is absolutely terrible, I have a technical issue with my box but after contacting customer service they refused to send a tech to my home even though I pay a monthly fee for a
"Service Protection Plan". I have been a customer for over 5 years but got nowhere speaking with a representative. When I asked to speak to a supervisor they said there isn't one. I have tried 3 times to resolve this issue but they would not cooperate.
How is it possible that such a large company has such awful customer service? I am as of today an ex-customer.

Martin Teixeira

When I moved to a new city in November 2019 after my husband passed away, a WOW agent came to my door asking me to sign up for cable service. I signed a 2 year contract and he stated that under no circumstances will my rate increase over the next 2 years. Well I just received my statement and the rate has increased! Customer service couldn't help and I've contacted the corporate office over a week ago but of course they haven't responded. I even called the guy who sold me the service and his phone # goes directly to AT& T! I feel they have cheated and lied to me and are taking advantage of me. So on the advice of an attorney, he said to start with making a complaint to the Better Business Bureau. I also referred 11 people to WOW... so they are also awaiting my outcome before they cancel their service. But I do have to admit, the cable service has been good... no issues at all. It's just their customer service department and their method of treating their customers that is sub par.

From the day they installed my cable and internet it's has disconnected multiple times every single day. They have sent out one idiot technician after another and still I'm sitting her once again without any services because they refuse to fix the obvious wire issues outside. I have had to spend countless hours on the phone missed time at work because they are horrible. I work from home and absolutely rely on my internet to work but can't because the signal goes in and out every hour. The worst company I have ever had to deal with. I have placed a complaint with the BBB, WOW should not even be allowed to be in business.

Over the past year or so my service has been garbage a long with others that I know. People are working from home and this company needs to get it together! This company is awful!

I have been a customer of wow for 7 years. I returned the boxes when i moved out and they credited by account for all but one box. Spent on hold for 30 minutes to request clarity on what happened. Difficulty communicating with the representative. Acknowledged finally some of the boxes were returned after challenging the point. Requested a waiver for the $199 dollar fee for a 7 year old cable box being charged. Told me nothing can be done. Sadly I enjoyed wow as a cable provider, but this experience has left me confident i'll never use them again.

I sold my business and my house the end of August, I called wow to stop service. They have proceeded to charge me and will not refund my money. I have been on the phone at least 30 times trying to get someone to help me. They give you the run around, do not document any conversations in regard to your calls. They might process one of my refunds, however it takes 4 to 6 week! This company doesn't have any integrity, they don't teach their employees how to handle refunds. No one understands the process and the ones that do don't tell you. I owned a company for 11 years and I guarantee you I had to make some refunds, I did't give my customers the run around! To think that you have to jump through hoops and keep calling them for your money! I am pretty sure taking money out of my account when I stopped the service is illegal. I will be contacting my lawyer today. DO NOT USE WOWWAY!

After 15 years of being a faithful customer of WOW, I finally have had enough and I cancelled all my services.

Customer service has NO customer service. They are foreign and I could never really understand what they are telling me. Wait times are one half to almost 1 hour.

WOW sure wants you to pay your bill on time, but when you have issues with your service it's nothing but a run around.

I just spent the whole morning and early afternoon on the phone with them and my problem was never fixed. Never again will I use this company or refer them to family or friends. 15 years of loyalty means nothing. You can pay your bill on time also, but WOW does not care!

Shame on WOW! This company deserves to go down the tubes!

My account was CHARGED TWICE to two different cards after I turned autopay off, so I did not authorize those transactions. I have spent 2.5 hours on the phone the past two days trying to figure out what went wrong. I now received an overcharge fee to my bank because they continued to charge me. I tried contacting 4 different agents and no one would give me a consistent answer, I was told I authorized it by one person and that it was a system glitch on their end by another. They told me they cannot do refunds until 10 days after the transaction but I have bills to pay and now am behind. I am so disappointed with this company and would not advise to use since they charge without authorization and customer service is awful.

You sent a tech to my house he was rude obnoxious condescending and a jerk. You allow that. I would think you would want your customers treated better. Shame on you Wow. Please don't ever send him again if I need help

Would give 0 if able to. Was on phone with customer service for OVER an hour today. They were not able to solve even 1of my 3 problems! Needed to change account my autopay taken from. It was a frustrating joke! Finally had to make account on their site to do. Need to figure out logistics of getting new internet and will cancel all services from WOW. Monthly charge almost $250! Have limited cable and slowest internet! OUTRAGEOUS

I've been a wow customer for about 12 year now. The internet has always been so. I recently dropped cable to start streaming and upgraded to 1 gig and have had nothing but problems with internet. When you call support you get foreigners with bad English and American names lol. And they are of no help. I'am canceling service on Thursday and looking forward to my new internet provider

Every f-cking day the service goes out. You call tech support and they act like they have NEVER HEARD of any issues with there mucked service. The clown on the phone wants to send a Tech out and bill me 99.00. I can't believe this outrages $#*!. Unfortunately it's the only provider in my area