WorldRemit

WorldRemit authorized a fraudulent transaction in my account, withdrawing money from my debit card without my authorization to send it to a person in Kenya I did not even know. I tried to contact WorldRemit again to ask for a refund since the fraud happened in their systems and they told that was my problem and would not refund me. There are better, safer apps to send money abroad so do not use WorldRemit because they do not even care about their customers that are being defrauded.

I bought something online and paid via worldremit. The money was drawn from my bank account but the company did not receive them. The reason is that i sent them with mobile top up, but the phone number i used was to a landline, which you cannot top up. Still worldremit says that the transaction is confirmed, and that is all the help I get from them. I know i did a mistake writing the wrong number, but when they say that the money was received they are apparently lying. I sent hours trying to solve this, but it seems impossible.

I would be inclined to give WorlRemit "minus 1-star" if I could. I had a problem logging in to my account so I sent an email (over a week ago) but, unsurprising, did not receive a reply. I subsequently called the customer support line and found the experience to be the worst I have ever had. The agent was not actively listening, she was discourteous and spoke over me for the majority of the time then she just "muted" the call and left me hanging...As a long-standing customer, I have encountered a number of issues with the quality of customer service I have received, these ranged from unsatisfactory to non-existent but this latest experience has been the final straw... I have removed the application from my device and will make sure to give feedback on my experience via online channels and through personal communication.

I've sent money overseas, however the many has not arrived to the recipient. I asked proof about my escalation than refund request but they are not able to provide even a single email with the details so far. The customer service is not responsive, IVR menu for calls cutting off my calls but specifically from my registered contact number.

Escalation was promised several times, even the delivery time is multiplied already. Refund also not works, much more details but only in short. Automated chat bot is also useless and the 30-40 minutes waiting times in the queue. Untalented management obviously and scammer intention. Avoid that *******@it..

After I wrote my review, that has been seen over 4,000 times, I wanted to write again but was prohibited until a three month waiting period. WorldRemit is still the worst money transfer in the world. I have since joined two other money transfer apps and they have made every transfer flawlessly. Unlike WorldRemit, the other have a very professional customer service hotline and it works great. I am now able to send more money overseas than ever before. Don't make the mistake of using WorldRemit. They are not helpful, professional or practical. Beware! Don't use WorldRemit!

I paid out some money to world remit to transfer money to Zimbabwe it's been almost a week they still have not paid out the money or given an explanation all they say is the transaction is delayed. When i asked For a refund they refused. It's almost like I fell for a scam

Money has not arrived yet in Colombia.
I have sent money to my Colombian bank account since December 18. I have talked with the support service by chat many times, and they always give the same reason. "Our local agent has an issue; we are trying to fix it, and we will send you an update in the next 24 hours to your email.". I did not even receive the updated email. They don't give me any real solutions; I only have to wait for them. I need my money ASAP in Colombia. PLEASE DON'T SEND MONEY WITH THEM! I am afraid they stole all my money. They answered here very fast, but again, they didn't contact me and they haven't found a real solution... My money have disappeared until now!

I got stung by a company using world remit, the company refused to accept responsibility. I hope anyone reading this will know that if you see a charge from this company you will watch out, definitely protecting scammers.

The recipient has not received the money (260 Canadian Dollars). Up to now, it has been 4 days. WorldRemit system says "Delivered" Transaction # *******. I spoke to their customer service. They said there is an issue at the recipient end. They will fix it. When? The customer service agent asked for the Phone Statement to prove that my family did not receive that money. I sent that statement to them, through the email that they gave me. I called them to check on the development, they are not picking up my phone anymore? Please refund that money. My family needs that money, I want to know where is my money.

Worldremit used to be honest and reliable. I have used worldremit for years. On three occasions, worldremit will claim the money has been delivered what's in fact it's a lie. In my opinion worldremit is now a fraud 419. I have stopped using that company. John Asaya

WorldRemit is the worst to transfer…
WorldRemit is the worst to transfer money! The Advertising on their site claims 10minutes to transfer, 5 days later and 96 hours after all required documents were received by them the transfer is still not done. This is a scam company dont use! The online agents are extremely slow to respond and in fact don't do anything at all, the last "assisting" agent Josephine could only take info and give another promise of urgent attention

28 August I sent money; after a few minutes in their site, one could read: The money is read for pickup (first photo). However, my money has not been given to the receiving person (second photo). After I long search, I could find their email for such questions, they send back to me a case number but nothing else, even tough I have been writing to them every day. Telephoning to their helpline is useless, I did it twice and put into hold for over half hour each time. Yesterday I wrote a review like this in their partner site: https://www.trustpilot.com/ and finally they send an email that want to "discuss" the matter with me!

I sent money since 3 days ago. Worldremit refused to credit recipient! They are holding my $1,000 and it's looking like FRAUD!
It's nearly impossible to contact them. No option of email, when you call, they keep you on the phone for hours then hang up!
Worldremit give me my money back!

This company will steal your money, I'm at this moment fighting to recover $3,000.00 of a failed transaction, because they're delaying every transfer, so you need to contact them through the app chat.
So between the back and forth of communication time goes and your recipient never gets their transfer.

Then after all this, they come back and start asking you all your personal information, including your bank account, ID, Social etc.etc which leads to scams.

Andres Clemente

Don't use this company to send money if you need your funds urgently. They don't deliver the money as promised in a timely manner. You sign up for 1 hr money transfer and several days later the app will still say processing. Meanwhile, the money is taken from your account immediately after you confirm the transaction. Try calling customer service and you will wait for hrs to be connected only to be told they are working on it. This company should be shut down, they are an expensive joke!

Kept delaying money transfers and asking me for personal information and driver's license. I had to repeatedly follow up with help desk, who kept giving me indirect answers. Have not received my money back-1,500.00. Do not use. Use Paypal or a trusted site. The conversion fee is worth it.

Photos are some examples of the non-helpful help desk acknowledging that all my personal information was collected and that they kept me waiting - none of the help desks comments ever moved my case forward or gave me answers/clarity.

Please dont use worldremit. They hold on to your money and their customer service is the worst. They dont pick calls and if they pick they will promise to resolve the issue but you will never hear from them again. I am still waiting for a refund of €1000 since June