World Market

I truly enjoy shopping at their stores, but I will NEVER order online again! It has been a nightmare! I ordered some things, and they cancelled some of the items at the spur of the moment. I then try to find the items at a store, and they have them at a store in Mobile, AL. I call and get one lady that says it is going to take some time to find the items. I talk with customer service, and they said that they were ready to pick up, total lies! I call the store, and they don't even know I have an order! I wished that I would have looked at other reviews before I ordered. I am so angry because it is so close to Christmas, and all I got was the runaround. DO NOT ORDER ONLINE OR PICK UP IN STORE!

I ordered 5 little gifts for Christmas, ordered it by their designated "get it by Christmas date" and I am now being told it probably won't get here by then. Placed the order many days ago, during when they said you would still get it by Christmas, and still have not received confirmation that it has been shipped out. Decided to call and wait 20 minutes on the phone, just for a guy to tell me "yeah it's supposed to be there by Christmas, but I don't have a ship date so it might be late" WHY WOULD YOU MAKE DESIGNATED DATES IF YOU AREN"T GOING TO SHIP THINGS UNTIL A WEEK LATER. Will NEVER shop at World Market EVER again.

I went to One Republic concert, I asked a manager if she could fix the propane heater outside, She said there was nothing she could do and I should of brought a jacket, Then I had a free drink and asked the bartender where her tip jar was, she said they weren't allowed to put tip jar on table, plus could not ask customers for tips, I tipped her and said thank you, I then noticed a manager behind her giving me a dirty look, she seemed to be angry, then I seen her yelling at a runner for no reason, I don't know who hired these managers, But one thing is for sure, They have no customer service skills, nor do they care about employees and customers.

Spent $1,300 on a nice outdoor patio set with couch, 2 chairs, a table and all cushions included. Immediately started to see some fading. The fading got worse and worse. After calling and complaining, their reason for the fading is because their OUTDOOR, PATIO furniture was "not built for inclement weather". After I told them I live in Arizona, they repeated themselves about the inclement weather... so apparently sunshine is inclement.

They were gracious enough to give us a full refund -- but shipping everything back has been a disaster. They came and took the couch but refused to take the table and the 2 chairs, without giving a reason other than "because". They told us we would need to find our own boxes, pack them up and ship them back ourselves. Boxes that big aren't just hanging around. Finding boxes and packing were a pain. Did it just to be done with it their poor quality patio furniture.

My wife and I used to shop at World Market all the time because we liked their products and there is a store location close to us. This has been such a pain, I won't shop at their store again, shop online with them and I definitely will never buying something expensive with them again.

Ordered a food item on line, but before ordering I had a few questions. Ended up calling customer service 3 times regarding the order, and the people I spoke to didn't seem to have much knowledge.
My first question was to find out how many bottles to a case. They didn't know.
Second question was regarding the billing address. Since I was not able to use my own Canadian address and I could not leave it blank, what do I do.(The shipment was going to a shipping company in the US.) The girl did not have a clue. I ended up using the shipping co address. I had to make a third call when I noticed that the Zip code on the confirmation was wrong. Was told that they had the right Zip code in their system, but it was wrong anyway.
Now to the good part. A few days after promised delivery date, a lady from World Market called in random to see if I was happy with my order. When I told that we hadn't received it yet she put me on hold and contacted FedEx and sorted out the problem right away (It was a zip code problem). Two days later the shipment arrived, and we were very impressed how well every bottle had been individually wrapped.
Overall first line of customer service, nice but nor very knowledgeable. When you got to speak to someone higher up we have nothing but praise.

Bought the Roland bedroom set and what a nightmare! Every piece of furniture could not be put together correctly! The dresser especially is a load of junk! Bought two different units putting them together and both were a mess none of draws worked right or fit correctly. The manager at the store finally offered to have them put it tiger at no charge. Sounded great! Got a call two weeks later that it was ready to be picked and that it was working perfectly. Payed a moving company to pick up and to deliver to my house and it is still not right! Now I have figure out and pay to have it returned. Plus now I have a bed and two side tables that also needs be returned because I don't want odd pieces. I'm am so frustrated and upset at time and money I have spent on this. They should not be selling this bedroom set. Now I'm out a bedroom set plus all the moving cost. I honestly would not want this furniture if it was free! Never again will I buy any furniture from them again and neither will anyone I know!

About a month ago I purchased some very pretty glasses at World Market in Daytona Beach. The glasses were blush pink pressed bar glasses. They have a 12 ounce capacity. I purchased 8 glasses and one of them cracked shortly after I purchased it. I was not concerned at that point. I just figured it was my fault and I would replace it. My husband recently showed me some of the glasses that seemed to have cracking on the bottom of them and the color has faded in most of them. I have a 9 year old and I am concerned for his safety so I went to the store to return them. I am sure that something went wrong in the production of these glasses. I spoke to two very cold and rude clerks who continued to say there was nothing wrong with the glasses. One of them put a glove on and started scratching the bottom of a glass. I could see the tiny pieces of glass flying in the air. She said I was not washing them correctly! Now I am seeing red. I said I wanted to return them. The clerk replied at least 10 times that I could not return anything without a receipt. I had to ask her to stop saying that over and over. Then the comment was, " unfortunately there is nothing we can do"! Well lady there is something you could have done. You could have said you were sorry that my family was drinking out of glasses that were not safe. You could have offered me a store credit when I could not produce a receipt. These glasses are still on the shelves in the Daytona Beach store. Please do not purchase them!

I purchased a couch from World market
They scheduled the delivery and failed to tell me it was a sidewalk drop until two days prior to delivery. I paid two men to wait with me at my home to accept it. I had to take the day off of work and the driver showed up at 6 PM- i hour after the latest he was supposed to. He pulled right past my building up the block-refused to back up. He then "pushed the huge box off the truck as it slammed into the concrete street. When my guys tried to lift it up there were multiple holes in the box where you could see the fabric was torn and the wood exposed and damaged. I stated I would not sign for this as it was damaged-he said "I dont care what you do, its not my problem" and threw it back on the truck and left. I reported this immediately and I have spent the past two weeks trying to get a credit processed- they have used every excuse in the book and that "$576.00 is a very large credit" which i find mind blwoing that it would be a large amount of money for a large corporation, it is for me. There will never be a day I shop at World market again- hands down the worst retail experience to date.

I wasted over 2 hours of my time yesterday, finding the item, only to find out they dont ship to Hawaii, although the info implies they do for an additional cost. So I arranged to have item shipped to mainland via my own arrangements to get it back to Hawaii (i. E.) item 11X31, less then 3 lbs. Clicked confirm item, it comes up, there is a problem call this number. Customer service says, order did not go through if I didnt get a confirm #. My concern, will my card be charged twice, CS rep, I told you NO, if there was no confirm #. I order again on the phone. Half hour later I receive E Mail from my Credit Card company, I check, sure enough 2 pending charges for the same item. Another hour being passed between card customer service and World Market CS. Im told by both, only one charge will actually go through, the one with the confirm #. I open up my E Mail this morning, World Market, we regret to inform you, that we are unable to complete your order, the following item is unavailable! If this is their idea of customer service, I will show them mine. Fact, for every dissatisfied customer, your company loses at least 100 new customers. I am an avid online shopper, and I and all my friends family and associates will be made aware of how you take care of your customers. You are officially on BLAST!

Placed order online, 2 hours later, called customer service to cancel. Daughter is getting married and these were cake stands that she doesn't need because venue is providing. Spent $64! Customer service said too late to cancel and they would do a re route. Now keep in mind, package is still in their warehouse, hasn't left, probably not even packaged, it had now been 2.5 hrs since order. They tell me basically the package has to be picked up by Fed Ex, then re routed back to the warehouse! After all this it will take 10 business days to process. It has now been almost 2 weeks, I check order status since no refund yet. They are now going to deliver to my daughter after all. I am beyond frustrated, upset, I mean this is so ridiculous! If you told this process to a Kindergartener they would say 'that's silly'. So now not only has the re routing not worked, but, it's now taken 2 weeks for it even to get somewhere, in this case my daughter. CS keeps sending auto replies and canned answers. I want my money back. This is the best synopsis: Hi I'm here to pick up my child from school. Ok well you can't pick them up, we have to put your child on the bus, have the bus drop them off at your house, we can try and get the bus driver to bring your child back but we may not be successfull. But my kid is right there! Yea, sorry have to put them on the bus first. Ugh.

So, I ordered a daybed from World Market online ($750) it arrived promptly. When I unpacked the item I realized it was badly damaged. After several frustrating phone calls - sending photographs etc of the damage - they decided I could return it (thanks so much!) We agreed I'd bring it back to the store (50 miles away) that weekend, since there was no way I could re-pack it for pick up. Unfortunately I had e pretty tragic family situation that weekend and I did not end up going - it never even crossed my mind. The following Wednesday I get a call from a driver en route to my house to pick it up. I was surprised but relieved that I didn't have to make the trip to return it. But, customer service had been so incredibly inept up to this point that I took pictures of the truck and the driver loading the truck. 6 Weeks later and I still hadn't received a refund, so I call to see what's up. After moving up the chain and having to explain the situation over and over I send the pictures to the senior supervisor - her response is that they have no record of the pick up and the pictures are not their truck or their subcontractor and I should report the theft to the local police! At this point I want to report World Market to the police. How would a thief know to come pick up a broken daybed I bought at World Market? Anyway, the senior supervisor, who insisted she had no authority to make refunds and wouldn't tell me who could, told me we could not proceed until I filed a police report -so I did. Stay tuned and NEVER BUY ANYTHING FROM WORLD MARKET.

I ordered two chaise lounges, one was delivered with a completely damaged packaging due to the shipment and handling (fedex), also the chase lounge itself was broken too. Same day, I requested to either returning both or replacing the damaged one with a new one. Also tried calling the customer service many times, every time, I waited for 15+min and got disconnected without answering my call. I didn't hear from World Market customer service till 1 month later, The lady was helpful over the phone and I was told that since it's not in stock I can't replace the order and my only choice was returning both and I will receive the fedex notification/label for the return and also need to drop off two chaises too (well, I have to rent a truck as well).
I kept checking my emails/spams but didn't receive anything from fedex after another 1.5 month. I tried to call the customer service, again waited for 10,15+ each time and got disconnected without answering my phone.
I was a World Market customer for last 3+years but this horrible experience makes me never back to World Market again.

On Aug 24 at 8:48 PM PDT, I bought the Gray Emmett 5 Piece Square Modular Sectional Sofa #KIT0057SKU. I live in Liberty Lake, WA and the estimated time for arrival was Sep 1-3. I received my order by Seko Logistics on Sep 4. AWESOME!
I had purchased the sectional for $1,284.43 (that included the 15% discount and WA tax); I then saw 3 days later that World Market had lowered the price considerably. I called customer service and it took me about 15 minutes until someone was able to answer. I explained the cost difference and they said I could on get $66 dollars back on my order (actually, I should have been quoted $266 refund). I thanked her for her time and hung up and went immediately to the website chat function, was connected almost instantly to a customer service rep, explained the situation and was quoted $266 refund for my order. Five days later I had my refund back in my account. AWESOME!
The Sectional is awesome too! Very deep and about 8 out of 10 for firmness on the seat cushions. Extra cushions for the back are awesome as well and very soft. I'm 6'4" tall and this sectional is just awesome.