World Market

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I was ready to order a Kiann rounded wool bench when I found it was made with all natural products except for MDF! This is the third piece of furniture I decided not to buy from World Market because of MDF. Please! Please stop using MDF in your furinture. I am sure you have a say on how your products are made. No formaldehyde or other toxic chemicals in your products!

I purchased items on line. At the store they gave me a hassle about returning them and then when I tried to return them online they could not be returned. Seriously, awful company to work with.

Website says they have the product in stock at my local store. I go there, but there's none in stock. When I ask about tit, the cashier says "yeah, we haven't had that for a while." Me: Why does the website say it's in stock in this store? Cashier: "The website says it's here in the store when it's just on the truck on the way here. It'll probably be here soon." A week later World Market sends me a personalized EMAIL telling me the product is back in stock and available at my local store. I immediately order it online to be picked up at my local store, figuring they can fulfill it in an hour or two. My order is confirmed via email but I get no follow up "ready to pick up" update. The next day I still get no update, so I call the phone number in the confirmation email, which is not a local # and is answered by an obviously remote worker answering from their home. She's looking online and tells me it's out of stock. I said is it out of stock because it's being used to fill my order from yesterday? She says I don't think so. There's none at the local store but there is some at the warehouse. I ask if anyone was going to update me about my order status. She didn't know and asked if I wanted her to cancel my order. I said, no. I'd like it to be filled. Did the local store receive the order? Do they have plans to fill the order? Would it be sent from the warehouse to my local store to fill my order? She said I'd have to call my local store to find out. I call the store. They didn't know or receive anything about my order. I give them the confirmation # and they find the record of the order from the previous day but it was never conveyed to them. Have they had this product in the local store the last 3-4 weeks? Nope. Will this order be filled? They have no idea. They take my phone number and say a manager will investigate and call me back. No one ever calls back. Later that night I get an email telling me my order has been cancelled.

How is this company still in business?

Usually shop at WM when visiting US. Love browsing and picking up the unique items. Had a disheartening experience in the WM in Shreveport. After browsing for over an hour i left my cart for about 5 mins to look at a piece of antique furnitiure i wanted to buy. During that time one of the associates took my cart emptied and return it. Never had that experience in that in the 15 years or so i have been shopping at WM. Perhaps it because its thanksgiving? Rating for today is 2

Well, it's safe to say I will not be shopping here anymore.
I found some chairs that I liked online but like to look at things in person before I buy them. These particular chairs were not available in store so I had to purchase them based on the pictures alone online. Of course there were shipping costs. It did say online any order over $50, shipping would be free. The two chairs I picked out were over $600. But wouldn't you know it, if your item is too big there is a large item shipping cost and free shipping cannot be applied to the order. This is a furniture store, everything is going to be large items. So, I was charged over $200 in shipping fees. I did not think anything of it because the chairs looked like good quality and just what I was looking for... And there was a 60-day return policy. And for goodness sakes, this is world market, they'll stand by their furniture, especially when I can't see it in person.
After receiving the chairs and looking at them, they were not what I was expecting judging from what they look like in the pictures online I decided to return them. The only way we were going to be able to return them was to drive them to the store, which was over an hour away from my house. The store in Modesto was very helpful and took them back without a hitch. The staff that helped me out gave me a confirmation number for my money that was supposed to be put back in my account. Two days later we received money from world market. It was $220 less than what we paid for the chairs. After writing an email to them asking for a full refund and them saying basically, "no, we're not going to do that." I called them and talked to them on the phone. I got the same results. They said they would not be refunding the $220. Which was all the shipping cost. So for a chair, I could not go see in a store and had to order. Which I had every intention of keeping. It was what I was looking for, I am being charged $220 to just look at it. The chairs were not damaged and were returned to them, Yet they are refusing to give me all of my money back. I guess this is the kind of tactics you pull. If you don't stand behind your furniture. They must know a lot of people are going to return their furniture and are just trying to get their money anyway they can. I am telling all my friends and I for sure will not be buying from World Market ever again!

I do not question the negative experiences that many other consumers have reported, but my own recent experience was very different from theirs. I ordered very hard to find Boulder Canyon potato chips with only sea salt added and I received them promptly. The bags were intact and the chips were fresh (with a "Best if used by date" more than three months from the date I received the package. World Market provided a valid tracking number so that I could track the shipment. All in all, I found the company to be reliable and trustworthy.

I applied for a World Market credit card because I was planning on purchasing large ticket items and the incentive they were offering at time of application was 20% off my first order. The good news-when I applied they emailed me the 20% off code to use. When I finally received my credit card in the mail the incentive expired. I called to see if World Market would make good on it and they refused. I won't be purchasing from World Market and am cancelling their credit card.

I purchased gift cards on December 6,2022 as a gift for a family member for Christmas. These gift cards were supposed to be emailed by the middle of December. No gift cards were sent. With constant communication on my end with WM, I was promised the gift cards would be emailed and never were. After Christmas, I requested a refund. I was told the gift cards had to be devalued which they were by January 10,2023. On January 12,2023, I spoke to a supervisor who took my credit card information. I was guaranteed a refund within 48 hours. After many phone calls to WM and no communication from them, it is February 20,2023 and still no refund. They say it's been turned over to corporate. Today they say they have no timeframe for my refund. I did look at the reviews prior to purchasing the gift cards, and to my better judgement I went ahead and trusted WM. Do not fall for this scam of a company. If I could, I would not have given this review 1 star.

This company has no idea how to run a business. Order for pickup but turns out item is out of stock in stores for months, even when website says pickup in two days. Cancel and replace order for delivery in 4 days. It's now been 11 days and item shipped from California to Florida, arrived in Florida on the 18th and somehow is back in California on the 21st. Customer service is clueless and rude. Supervisors offer no additional help except the item is in transit. Company took almost 1300$ from me a month ago and I have no items to show for it. Do not use this company for any reason!

Been calling for weeks. Wrong tracking number, multiple times on calls with supervisors, keeps telling me same issue that it's "shipped", no one calls the trucking company to get updates. Refuses to give me refund because it's "shipped status" went in fact, it is still sitting lost somewhere! GARBAGE COMPANY! Go buy elsewhere, spend more and get great service and an actual tracking number! Not to mention, the stores have absolutely NOTHING in stock! Everything was out of stock, leaving you to order online and then you run into these weird, stagnant, no activity with shipping issues and VERY RUDE customer service people!

I'm agreeing with everyone else. They advertise free shipping on $49, BUT it's "oversized" it's $10 more. And, not in stock so another $23 to ship. $33 to ship. Customer Service was worthless and contacting the local store it was just sorry, not in stock and they could not request the warehouse to ship to a local store. In fact----this item was not available ANYWHERE in California! She said that when it comes it stock it will be higher priced.

Games, games, games. I purchased a large picture from them for $149. When I peeled off the sticker on the protective corner, it had on it that it was $129. So I got screwed out of $20 from the manufacturers price.

They up prices, not in stock so $33 shipping and won't request it to be delivered to store for pickup.

Not very customer service oriented compa

Englewood CO: We were ready to buy a table, a sofa and carpet but wanted to sign up for the card for %20 off.The cashier told us that only the manager knew how to do this process. The manager insisted on checking people out and left this poor cashier to sign us up...who didn't know how to do it. We waited 20 minutes for help.The manager ignored us and then disappeared. She finally showed up to say she couldn't help us...we looked at her and then walked out. Will never shop there again

You know my ambivalence in regard to corporate chains.

Nevertheless I do like World Market.

I have picked up some cool-vintage type pieces for a redo project: Grass rugs, zinc frames, cool sculpted towels as well as some interesting food items such as walnut oil and interesting yet inexpensive wines.

It's a fun place in which to browse plus they always have fresh and featured coffees for the customer to enjoy while meandering.

Plastic bags are horrible, but theirs are fun.

Four stars.

ETA: Aww heck -- as I write this, I note that WM has merged or been absorbed by a conglomerate. I just hope that it retains its original funky, vintage, ethnic charm. ~ MS

Contacted World Market several times regarding my missing order. Submitted 3 tickets and called 4 times with an excessive wait of 30 minutes with no answer. It is impossible to get them to answer emails or phone calls to resolve this issue so ended up filing a complaint with the bank. I wish I would have read the reviews here as its quite frequent this issues arises.

One of the most terrible user experiences with online order that I have had.
They accepted an on-line order, charged my credit card and deducted reward points for this order. Then just silently cancelled the order, without even trying to offer any substitutions. Their customer service reacted to my complaints with plain mockery like "thank you for kind words about our website". Never made any attempts to make things right by me, never refunded forfeit reward points. Beware of their business practices, avoid ordering from world market online, they just do not deliver.

I love shopping the store in person, but Jesus Christ, don't order from them online. The website will charge your method of payment but then error out while processing your order and advise you to try again. You end up being charged for each attempt and their customer service department is woefully inadequate. I do not believe they actually read through your email and provide generic responses that do not address your issue and it made me want to tear my hair out.

You shop online, you order, you pay, then a week later or more, you get a notice that your order has been cancelled because the item is now out of stock. This happens over and over. They do not keep an accurate inventory. When you write to complain, you get a generic response about your refund but no actual help or explanation. I'm don't doing business with these fools who don't know how to run a business.

We placed an order on a Thursday. On Friday they cancelled because they didn't have the quantity they showed online "not my problem", it states on there email 72 hours to get your refund. I have been on hold for 1 week straight for 30 min everyday with no answer. I finally get through to someone 30 min later just to be told that they are just now going to process my request that if I wanted a refund I should have called earlier. Like I didn't do that. Never ever will I buy from them stay away avoid the irritation, now they said please allow 5-10 business days before you see it back on your account so 3 weeks I'm not going to hold my breath. Don't take money from people if you're not available to answer the calls...

How is this awful company still in business?
Are the stores better?
Tried for two days to order and could not use the coupon they sent me. First time shopping (I'm a guy) at World. Called, no answer. Left ringing, forgot, came back about 45 min later, still ringing.
So googled reviews and this is a major hated retailer by its 'victims'.