World Market

I want to give two ratings. 5 star for employee # *******, a gal with purple hair at the Rosedale, MN store on 12/5/19. She was pleasant and quick but at the same time did not make me feel rushed. She told me where to find what I couldn't and held my basket while I went to get it. I will look for her to check me out next time.

She called a manager over to take care of something that did not ring up properly. The manager took over the register and said he gave me the discount. I figured he knew what he was doing but I just checked my receipt and he rang up the item without the discount. He gets zero stars. I called the store hoping they could credit me but they do nothing over the phone. World Market gets zero stars for not providing their employees with the ability to satisfy a customer when an employee from Cost Plus World Market messes up.

While I love the daybed I purchased, the customer service left much to be desired. The box is quite large and as I attempted to figure out how to get it onto my car, the employee was extremely unhelpful. She didn't attempt to offer ideas or possible solutions. She just stood there, giving reasons why my ideas wouldn't work.
After I finally returned the next day with my son to help, another young man assisted us while she stood there. When she handed me my paperwork I said "Thank you". Her response: " "
NOTHING--no "You're welcome", no smile, no eye contact. Just extremely RUDE!

I made a mistake with an order I placed for Christmas. I called Customer Service and spoke to a very helpful, pleasant service rep and they were able to help me in a matter of minutes. She was very friendly and said she was glad to help and wish me a happy holiday. Great Customer Service experience. Thank you.

I ordered 3 bookcases months ago. They did not arrive when the shipping company told me they would. A week later they only delivered 2 of the 3 cases. Then when I finally received all 3,2 of them were damaged. Did I mention that my shipping charges were nearly $500! They told me I would get an email in 5 days telling me about my replacement parts. 10 days later I had still not heard from them. Now they tell me they are sending me one replacement part and one new bookcase. Who knows! They are nice on the phone, but no follow through, no accountability. I finally got them to refund me about 1/2 my shipping costs. Still dont have my new bookcases and dont know when I will. Do not order furniture online from them.

I used a promo code that stated Free Shipping for orders $49+ only to find out later the small print excluded nearly everything in the store. When I tried to cancel the order they said they could do it, although it didn't even ship out until 5 days later. On top of it they charged me $15.90 shipping for five small pillows. Yes, regular shipping in the US, for five small pillows. To top it off, they pulled this garbage during the COVID store closure, so the ONLY option was shipping. Really shameful.

I will be filing a lawsuit with this company. Do not order anything online from them. I ordered an expensive sofa from them, it was delivered damaged. Its been over 2 months to get a replacement delivered and still have not received but 2 pieces of my sofa set. The shipping company they use Pilot Freight is a joke as well. They randomly show up at my door with no warning and only deliver part of the sofa but marked the entire order as delivered. Now they are saying it's lost and they don't know where it is. I will be filing a lawsuit with world market and their ghetto shipping company. I have opened several escalations and spoken with supervisors and it is a nightmare. I haven't had any luck.

I have never had such a horrific experience in ordering a piece of furniture as I have with World Market. I ordered this table on June 1,2019 & NEVER received it after waiting 2 months! I called over 15 times, but to the two shipping companies that World Market engaged as well as World Market. They gave me the run around time after time & promised that it would be delivered on several difference occasions. After waiting 2 months without a dining table, I don't know what else to do but to move on. I have never had such a disappointing & frustrating experience in ordering a product from a retailer as I have with them!

I strongly discourage anyone from ever ordering any furniture from World Market.

I have been to the World Market in Carmel, Indiana 3 times now and have been overcharged 2 of them. The first was a $6 charge and the last time was $1. Probably most people don't look at their receipts but I do. I got the $6 back when I returned to the store but won't the incorrect charge from a few days ago as I don't live close and don't plan to return. You need to check your receipt before you leave the store. This seems to be a pattern.

I have ordered a few things from this website, and some of them have been fine. But I have ordered two baskets, neither of which were cheap. One of them came very lopsided. It is just the way it is weaved. It does not sit straight. I bought it to put a plant in in my living room. Another time I ordered a large sculpted basket called a pumpkin basket. When it came, the entire side was caved in. And it wasn't damaged, I believe it was just made that way. I attempted to pop the side back out oh, but it would not go. The box it arrived and had not been damaged at all. So that leads me to believe they actually shipped it to me this way. I don't know why they ship out items that are clearly not made correctly. Those should be discarded and not sold. Then I had to go through the trouble of asking for free return shipping since I received a defective item. Which they did honor

My whole family loves this store, amazing food items, artwork, soaps, furniture, home décor and cooking items. They have all sorts for food items, beverages, wines, beers and sweets that are imported from other countries. I love buying good quality spices, teas, coffee, sweets, jewelry and gifts here. My favorites are German, Canadian, British and Japanese candy, German cookies, eastern spices, Wild Rose tea, chocolate chai, scone mixes, vintage soda pops & beers, Asian & Italian cooking, unique jewelry and artwork, kitchen kick knacks... these are many of the thing I've bought from this store and loved them all.

For the past 3 years-3x's I have ordered items on their website to be delivered or picked up in the store and each time there was an issue. This past month I ordered an item to be shipped from their website and never received it, so after waiting on hold for 35 minutes the customer representative told me they cancelled the order because the item I ordered was discontinued? No communication about this on their part. Similar situations for the other two times I ordered from them came to the store to pick up my orders and surprise they aren't there even though I received a confirmation for pickup for one of them-the other one relayed they had plenty of the item in stock. I'm done giving them a chance. After 3 years I would think they would fix their crappy system that clearly doesn't work- especially since other businesses have closed due to poor online ordering experiences.

I ordered a product for curbside pick up about 7:30am on Jan 5,2023. The site said there were 7 available. Today is Jan 8th and I get an email that WM canceled my order because the item is out of stock. Why they didn't just pack up my order as soon as it came in, instead of waiting 3 days, I have no idea. This isn't the first time I've ordered from them via the website and an item has gotten canceled several days after I paid for the order.

DO NOT ORDER FROM WORLD MARKET! Absolute worst online experience I have ever had. I ordered a bed online in the beginning of December 2021 and it was estimated to be delivered by the first week of January. It is now the middle of February and I have had to work with three separate shipping companies. The initial order got lost in transit, then one of two packages arrived at our door only to be returned because the second box was lost. Then we had to reorder the bed and the shipping company confirmed delivery on three separate occasions but it never showed up. World Market won't allow cancellations for at least two weeks after the item has gone "missing." It's been a complete nightmare. Do not order from them!