Do not buy from these people. You order and NEVER receive your order. They have disconnected phone numbers on their site. It is impossible to gets hold of a person when you finally get to a number that is never answered but does allow you to leave a voicemail. Total ripoff. Stay away from this company.
I bought next level v neck Tees, 2 black and 3 white. They were all the same style number and blend. The white tees fit at least a whole size bigger than the black tees. The tags all read the same size. A little disappointed.
I recently ordered a few sweatshirts and I was pleasantly surprised with how quick the delivery was. The quality of the sweaters are amazing as well. I was missing a couple items from my order because it was a back order. I got immediate help from Charlie who was extremely understanding, helpful, friendly and quick with his responses. I got everything sorted out very quickly! Based on the amazing costumer service and quality of items I would definitely buy from Wordans again!
I ordered 40 shirts on Wordans to produce shirts for a customer. It has been 8 days and I still have not received the shirts. I have a customer waiting. This is unacceptable. I have emailed to no response and there is no customer service number to call.
So nice to order and get great service from a company these days. Ross has been sooo helpful! The products are exactly what I expected. But the service has been wonderful!
No answer from Customer service and phones are down?
Never again, my first experience was good but not this time. No answer on E-Mails and no phone?
No answer from Customer service and phones are down?
Hi Val,
We sincerely apologize the inconvenience you've been experiencing. Could you please provide a valid order ID so we can help you resolve the issue you've been having? Please accept our genuine apology.
Best regards,
I had never heard of the company but it came up on a google search and I was so glad to find it. I will absolutely be using the company again. I received the products quickly and as expected and the one item that wasn't available was quickly addressed by Alejandro. Great work!
I had an order that had one I correct item and one damaged item. Charlie from Customer Service was quick to respond and resolved the issue quickly and provided me with an update. Very happy with the service.
10 out of my 40 sweaters where the wrong colour.And as annoying that is, lets be honest, $#*! happens. Very Happy with Customer Service. Alejandro was super helpful, friendly and funny. Thank you for quickly fixing it. I have ordered all ready again.
Not only did my 12 item order come in 2 days but, when there was a slight mixup with products I emailed *******@wordans.ca and employee Alejandro was amazing. He sent the hoodie I originally ordered and it came the next day! I always order from Wordans and I've never had any issues but it's good to know if there is a mix up there are employees like Alejandro that will put their customer first!
I ordered 5 hoodies and 1 sweatpants for my 15 yr. Old on 10/18/18. Next day on the 19th of October this Fraudulent Company charged my credit card in the amount of $83.34. Today is 10/21/18 and still says the order is Pending and will be shipped out soon. I tried to contact customer service via email, calling but no one is there. Very Sad to think there are people who would Steal your hard earned money for their profit.
Why is this company still in Business online ripping people off? I just don't Understand?
Ordered 3 shirts on the January 3rd didn't receive until January 20th. Only received 2 of the shirts. I have sent several emails and no response. They have no number to contact. Whatever you do do not order from this company. They will steal your money and you are stuck with what they have done. Horrible horrible place.
I bought some hoodies and t-shirts just to see how well the quality was. They did get the order wrong but the customer service was amazing! They were super nice about getting me my missing items and letting me keep the extras. Overall pretty good quality, amazing customer service.
I wish I would have researched further before ordering from Wordan's. I have tried calling and sent emails and have received no response. The order continues to read processing. I have opened a dispute in Paypal. Learned my lesson.
Didn't receive 2 items, due to them going out of stock. Send an email and got a response back the same day with details as to why it wasn't received. Appreciate the reason done by Adiel to find the reason behind it, and immediately the amount was issued back to me. It was fact action, was super easy and very trusting. Really appreciate the wordons employee Adiel for being professional, quick, very nice and responsible! Will definitely be making more orders and has been the best customer service I had received. Thank you for the great experience.
Order 24 Hoodies Thursday and still havent received a updated but money was took from my account and my i tems are still being processed. Emailed them twice no response. Just want my refund back. *******@icloud.com Id number *******
Hello Kevon,
Thank you for choosing to shop with Wordans,
We are sorry if you did not receive a confirmation email and invoice should have just been sent to you, please let us know if you did not receive it.
As there may be an error with the email address you provide us.
I will also contact the warehouse for you to make sure your order it shipped out soon.
Once your order has been released you will receive an email with all the tracking information.
Please let us know if you need anything else.
Best regards
Dave
Wordans Team,
I am trying to find out about my order that was placed on 11th September and which I have not yet received. You have picked up on my complaint and requested my order number. The order number is *******. Please let me know where it is.
Hi Ann,
We're sorry about this delay and the inconvenience caused. Please note that someone from our team will contact you shortly and help you resolve this issue and will fill you in on the status of the order.
Thank you!
I placed an order with Wordans and paid for it on 11th September 2017. Despite emails to their customer service department I have had no response or acknowledgement at all.
There seems to be no way to contact anybody within Wordans to find out what is going on. I am feeling totally frustrated. Please help.
I first began the return authorization process on October 3rd. It is November 13th. They never contacted me again to get a return authorization. I will NEVER buy another product from Wordans. Use a company that actually has a telephone number you can contact customer service. Use a company that has a better return service. Not only did I lose out of $100, I bought the sizes I needed from another company to finish my project. Please... head my advice before its two late...
Hello Erin,
We apologize about this issue and the inconvenience caused. Could you please provide an order ID so we can help you further resolve this issue. We are sincerely sorry about this issue.
Best regards,
I requested a return authorization number based on their policy on October 3rd... 23 days later and 6 email exchange between Christo in Customer Service and myself and still no number. Buyer beware. Go elsewhere. Please.
I had a damaged item so I had to notify them. After a few minutes, I received an email from Charlie and he assured me that the item would be replaced in a few days. Shoutout to Charlie for being so proactive and very professional in handling my situation.
They are horrible and a huge waist of time 9 days and still no shippment. Lied to through email wow a company that needs to just go out of business because of how untruthful they are to there customers.
Hi Jeanitra,
Could you please provide the order ID? A customer service representative will help you resolve this issue.
Have a great day!
Overview
Wordans CA has a rating of 3.1 stars from 445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wordans CA most frequently mention customer service, free shipping and timely manner. Wordans CA ranks 30th among T Shirts sites.
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Hi Tony,
Could you please provide an order ID? I will make sure someone from our team contacts you to help you resolve this issue.
Thank you!