I made an order like 6 months ago and I never received my package. DO NOT EVER USED THIS COMPANY...
I placed an order with this company April 14,2017.
I didn't get a tracking number, became suspicious, and found these reviews.
Here's what I did to get my money back:
Emailed them.
Called my credit card company to open a dispute. I recommend *not* waiting to do this.
The credit card company gave them another 15 days to respond to the complaint.
After the 15 days, if they have not provided the goods or refund, the credit card company will reimburse me.
Here's what else I did:
Filed a complaint with the Consumer Protection Agency.
"As the nations consumer protection agency, the FTC takes complaints about businesses that dont make good on their promises or cheat people out of money. "
There's an internet services category, online shopping.
Https :// www.ftccomplaintassistant. Gov/GettingStarted? NextQID=203&Url=%23%26panel1-6#crnt
Because I found this company with a google ad, I made a google adword complaint:
https://support.google.com/adwords/troubleshooter/*******?hl=en
From Google's advertiser policy:
"We don't want users to feel misled by ads that we deliver, so we strive to be clear and honest, and provide the information that users need to make informed decisions"
"Unacceptable business practices
The following is not allowed:
Concealing or misstating information about the business, product, or service
Examples: Enticing users to part with money or information under false or unclear pretenses; presenting a false identity, business name, or contact information"
Here was our email correspondence.
If I hadn't seen all these other reviews, I might have been conned into waiting around for them to do the legitimate thing too.
Don't let them do that to you.
Contact them, then contact your credit card / PayPal immediately.
April 14 I placed my order.
April 22 I send a message to their customer service website form saying I wanted a refund or package tracking # by April 26, or I would initiate a charge back with my credit card agency.
To Me on April 23:
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Hello,
Thank you so much for contacting us here at Wordans!
Just wanting to let you know we have received your e-mail and one of our team members will be getting back to you within two (2) business days.
Thank you so much for your patience, and have a great day!
Kindest regards,
The Wordans Team
To Me on April 24:
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Hello Hannah,
Thank you for contacting us at Wordans.
Right now our team at the warehouse is working non-stop to have every order shipped but as we're going through a backlog which is preventing orders from being shipped same day or next day.
I have prioritized your order which will be shipped in the next 5-7 business days. We are incredibly sorry for the delay.
You should expect a tracking number the minute the parcel leaves the warehouse (tracking information will be sent in a separate email).
You may track it here: https://www.wordans.com/order.
If a cancellation would be preferred a cash refund will be issued within 20 business days. A coupon code, on the other hand, would be sent immediately after your order's cancellation.
Thank you for understanding and let me know if there's anything else I can do to help you.
Best regards,
Franziska
Customer Service
To Wordans on April 24:
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Dear Franziska,
>If a cancellation would be preferred a cash refund will be issued within 20 business days. A coupon code, on the other hand, would be sent immediately after your order's cancellation.
How would you issue a cash refund for an online credit card purchase?
I do not want a cash refund, just a credit card refund.
Based on your company's reviews of not following through, my plan of action is still the same.
On Thursday if I don't receive a shipping order or refund, I will still initiate a chargeback.
If the credit card company decides to give you a different amount of time to complete the order, I will let you know.
In your case, the refund will be issued towards your credit card, which you paid with.
Since your order won't be shipping out till Thursday, would you like me to cancel your order and sent a refund request to our finance department?
Please let me know and I will proceed accordingly.
Kind regards,
Franziska
Customer Service
To Me on April 24:
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In your case, the refund will be issued towards your credit card, which you paid with.
Since your order won't be shipping out till Thursday, would you like me to cancel your order and sent a refund request to our finance department?
Please let me know and I will proceed accordingly.
Kind regards,
Franziska
Customer Service
To Wordans on April 25
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Thank you, I look forward to receiving your refund against the credit card charge by Thursday.
To Me on April 26
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Hello Hannah,
I kindly inform you that I have just put in the cancelation request with our warehouse.
As soon as I have a confirmation I'll get back to you and sent your refund request to our finance department.
Best regards,
Franziska
Customer Service
To Me on April 26
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Hello Hannah,
A request for your refund has been sent to our Financial Department.
The refund will be issued within 20 business days.
If I can be of further assistance, please let me know.
Best Regards,
Franziska
Customer Service
I am extremely unsatisfied with Wordans. I made an order of 87 items on December 11th, 2017 at 6:06pm. I received an email letting me know they received my order and I would receive another when the items were shipped. On December 15th at 7:14am, I emailed Wordans customer service because the handling time was not listed under the "shipping information" tab, on the website. Customer service responded at 11:30am (reasonable time). The email stated there had been a delay and my order would ship in the next 7-10 business days. I responded to this email, same day at 4:24pm, asking to set up a refund because I was unaware of any delays and needed the product well before 7-10 more days. I got no response. On the morning of Tuesday, December 19th, I received an email at 3:09am letting me know my order had been partially shipped. I emailed customer service at 5:52am, mentioned the email I sent 4 days ago and again asked for a refund. (I made an order with jiffy shirts.com on December 16th with a guaranteed arrival on December 19th) I mentioned the response time in previous conversations were very reasonable and I was unaware of how they "missed" the email of me asking for a refund. I received a response at 9:42am, same day, notifying me they attempted to cancel the order but they were unable to because the "... order had already been processed past the point of cancellation, and in this case, shipped too." (interesting because I was told 7-10 business days) I responded I was unaware they attempted anything because it was never communicated and that I will ship the boxes back as soon as I receive them. I then asked if I could be issued pre-paid return labels because of the miscommunication and Latiffe Issa (customer service rep) responded: "If you are not able to refuse, we will issue a return call tag. On December 20th at 5:38am, I let customer service know I was unable to refuse the package. No response. I forwarded them the same message on December 23rd at 8:00am. No response. I am disgusted at their communication. I feel as if I am communicating with scammers.
Their website looks more attractive than most and have many promotions but I will no longer support this business. In my opinion, communication beats appearance any day.
Also, Jiffy shirts' confirmation order email was much more detailed. It even included the delivery dates. I am not promoting Jiffy shirts. I am comparing the 2 to show what others have to offer.
I just had the WORST customer service experience EVER! I placed an order a few weeks ago to test them out I enjoyed the product but did not enjoy my order coming in multiple shipments but it was something I could deal with. I went online to my previous order and clicked on reorder and ordered more of the same items and placed my second order today for almost $300 and at the end after logging into my paypal and clicking to finish the order it pops up there is an error. For the next few hours I periodically checked to see if the order showed up because my paypal account was charged. I received an email from my credit card to make sure it wasn't fraud so of course became alarmed and called and the lady said I did not place an order; she then argued with me and I said I would send paypal info so I screenshot the paypal info and she said she didn't receive it and tried to hang up the phone saying she would email me about the issue I said no and she told me that she has other customers to help and she would not wait on the phone; I requested a supervisor and he was just as rude. He even asked me for my ACCOUNT PASSWORD? What type of company asks for someones password; but he said he needed it so he could go into the account and confirm that my order is not showing up and pretty much in other words called me a liar. So all I got out of this is that something happened and my acct was logged out from what I am guessing but he didn't care to find out, he didn't bother to care other than to send me a confirmation which that is not what I wanted so since he was not offering any resolution I will go back to my old shirt company they are a tad more but not a huge difference and I will NEVER order from this company nor would I recommend.