Woot!

I have had a decent time ordering from woot. I have ordered a few items and overall they seem to ship quick, be well packaged, and all work.

I have been buying stuff from Woot and every item that I have purchased has been great deals. I will continue buying merchandise from this site.

I purchased a snow blower in November, shipped to me in December used it twice the cord snapped off in a very strange way just came apart. When I sent the email to woot In January, I got the generic reply we are busy from holidays please excuse us while we catch up, I figured OK, woot usually means what they say and I figured this was being rectified only to email several other times in January getting the same generic reply.

Finally after waiting over a month, they sent me an email stating to go to the maker, I explained that unit was new and was under the net 30, they explained they do net 21 and I was past them and needed to go to the source, of course another week went by before they replied. I emailed the maker, they asked for pictures, I sent them, didn't hear back emails again and again and they finally sent me an email stating that they were sending a new cord for me to put on the unit, keep in mind the cord is a 2 piece cord, they cut it in half and sent me half of the cord, you can even connect half of a cord to the unit. *FacePalm*

Warranty will be void if I do the work and there is a chance I could connect it wrong and get electrocuted. This whole experience has made me take my business elsewhere. I have filed complaints and have written posts and plan on writing more. I am protected on my purchases. I also know there is something called the lemon law. Strange that this company does not take its customers seriously...
Don't buy it save your money. After doing my due-diligence on the company, I am not the only one who feels this way.

Keep in my mind the area we use it for is about 8x8

Now the maker is insisting I go back to the seller and after a few days the seller (woot) is now sending me back to the manufacturer. What an awesome experience woot, CLTV is something you are missing and frankly your competition will capitalize on it! Not to mention selling something that is discontinued will ultimately end up as your problem.

I just found out that the order I placed on December 14, to be delivered December 21 first, with expedited shipping for Christmas was CANCELLED! I never received an email letting me know this was the case. I gave presents as Christmas that said "sorry this is lame, you've got a really cool thing coming, but the shipping was delayed' Now, the really cool things aren't coming. NO ONE EVER TOLD ME! NO EMAIL! NO PHONE CALL! NO REFUND! ABSOLUTELY NO COMMUNICATION!

I called two days after it didn't arrive and was told that there was a back order due to the holiday, but that my order would be shipped as soon as the back order was resolved. If this was the case, why was the website not updated to reflect the fact that rush orders could not be accommodated? Why was it not updated to state that the items I ordered were no longer available. There's an entire section for that! Three weeks later, I finally got fed up and called again, only to be told the entire order had been cancelled, that two of my items probably weren't even AVAILABLE anymore, and that oh, oops, we'll have your refund for you in two to five business days.

IF I HAD NEVER CALLED I NEVER WOULD HAVE KNOWN ANYTHING AND NEVER WOULD HAVE GOTTEN A REFUND EITHER!

I AM SO FAR BEYOND ANGRY AT THIS POINT THAT DESPITE NOT BEING ABLE TO GET MANY OF YOUR PRODUCTS ANYWHERE ELSE I WILL LIKELY NEVER DO BUSINESS WITH THIS SITE AGAIN. THIS WAS ABSOLUTELY UNACCEPTABLE.

First, let me say, this is one of five orders from woot and the very last straw. I will NEVER order ANYTHING from this site ever again. Despite the numerous disclaimers of 5-7 business days to ship and 5-7 business days to deliver, they still cant manage to get an order to me in less than a month. They are only t-shirts people... how difficult can it possibly be to get this right. I have sent things to soldiers in war zones with more efficiency. Also, I would like to mention that these shirts are for my kids. Kids get excited about being able to pick out shirts and have them shipped to the house. It is like mini Christmas when all goes as planned. This last order was for the beginning of school. Now, my kids can get graphic tees ANYWHERE, but woot obviously does NOT appreciate that. They care little for their customers because they were completely unwilling after nearly a month to reship the missing shirt at their expense. The crazy part of all of this was, the order consisted of only two shirts. One for my Daughter, one for my Son. Woot split that massive order. Her shirt shipped 5 days before his and he got his on time, whereas hers never made it out of Carlton Tx. Silly as I am, I believe it is Woot's responsibility to make sure their shipping methods and the companies they contract, are in fact efficient and professional. Weird I know... And if their contracted companies mess up then it is Woots responsibility to rectify it by next day shipping the product or some other effort. What they did was respond to my customer service complaint (complete with the tracking information stating that the shirt went to Texas and is being sent back to woot) with an automated form letter with some placating BS about using the tracking information to find out where my order is, then the next day issued me a refund for the price of the shirt, not the shipping just the shirt. Now, my son has his shirt and my daughter (12) does not and her feelings are hurt and she will not get the shirt she had her heart set on. I didn't want my fuggin money back I wanted the shirt. My kid wanted the shirt. AWESOME JOB ON THAT SCORE WOOT. From now on, we will be ordering our unique Tees from Headline Tees or some other site.

There is a crack right where the battery mounts to the bike, which is a Hurley Big Swell but not so swell from woot :(

BUYER BEWARE! I have made many attempts to let Woot get their sh*t together, but they fail on multiple accounts! Here are some of my multiple attempts purchasing through them:

1) Bought a "refurbished" Dell laptop. Didn't work correctly out of the box. Was referred to Dell for support, and Dell could not even determine that my laptop actually existed, much less was covered by the Woot service policy. After hours of calls and multiple emails, woot FINALLY agreed to take it back and give me a full refund.

2) Bought some "pleather" furniture covers. WHAT A JOKE! Slipped RIGHT off the couches they were designed for, and they were the cheapest looking things you ever saw! Returned them as defective

3) Bought six wiper blades, all of which were in stock when ordered. Woot sent confirmation that they shipped six, but the box they sent only contained four. Contacted woot, they refunded me for the missing two, with no apology or acknowledgment that they had goofed up. As a result, I have four wiper blades, which will clean HALF my windshield, and they refuse to take the others back. Nice.

4) In the SAME ORDER as #3, I received an electric smoker that looked liked it had been dropped from a plane! The control panel was broken, there was a huge dent on the front, and parts of the product were physically ripped off the unit. Woot said I could return for a full refund, or they would give me a paltry 10% price reduction if I chose to keep it. Of course, they couldnt send me another one since they were out of them.

Bottom line, if you want something that is worse than you expect, or if you want SOME of the things you ordered, then, by all means, order away with Woot! They probably will still fall short of your expectations! As for this "multiple burn" customer, no more of my money will be going to Carrollton, TX anytime soon!