Woot!

The email says its been delivered but weve been here and nothing has come which is also backed up by our security cameras.

I bought an Apple Macbook 12" 8gb RAM 256Gb with Retina display. But received an old Macbook Air 2015 4 Gb RAM, without Retina. After I sent a message they wrote me that they don't have the same product to change with (actually they had I checked by myself; absolutely the same even every cent). By the way I paid for 2-days shiping. They don't give any garantee that they return me my money. They just stolen my mone, by the way I bought it on my birthday before Christmas and new year! I do hate Woot.com. By the way I don't recomend to buy anytging on Woot.com to anyone.

Ordered a Pyle bluetooth heart rate monitory and watch on September 16. The watch arrived not working. On my first attempt to contact CS (no phone number, and you are forced to fill out a form on their site instead), I was told to check with the manufacturer since the item was under warranty. Um. No.

I explained that the item was DELIVERED not working and that I didn't purchase a "broken HRM/watch" from Woot. They could either replace it or refund my money. The next email was apologetic and asked if I preferred a replacement or a refund. I asked to have a replacement, since I wouldn't have purchased it if I didn't want it. The next email said they were out, so they sent me a return label, and I mailed it back on September 25.

As of today (October 8), it has been nearly 2 weeks and 10 business days, and the item I shipped still supposedly hasn't arrived, and there's been no credit to my card. I wouldn't know because I've never gotten a tracking number (even after asking for one) so that I can monitor its progress. At this time, I'm out $50 and don't even have a broken watch to show for it. I might contact BoA to see if they can pursue the charge to my credit card if it goes on much longer. I feel like I've been scammed.

We were among the Woot addicted. Many purchases with them, My husband and I were looking daily, honestly not once a day either, not to miss the insane deals and Great merchandise. It was kind of fun. BUT... I am afraid those days are GONE. All I can say is BUYER BEWARE! I have SEVERE buyers remorse (Wooter's Remorse). Customer Service SUCKS, Return policy NONE, If your product does not work or is broken or just the crappiest thing on earth, you have NO recourse. You may as well have thrown your money in a bonfire! So all in all, the "insane deals" I thought I had gotten in the beginning have become rather expensive when it all washes out. We are stuck with crap - that is not good enough for Goodwill. I used to tell EVERYONE about Woot, friends, family, strangers, I LOVED WOOT.
I wish I could turn back time, and reserved judgement. I am sure that everyone i told too found out the hard way - this company is the worst one on-line to buy from hands down. Ugh! In the beginning the company was just different and definitely 5 stars... How do I even give this company ONE star now? They have gone down hill and the deals are just not all that great anymore!

Woot has one product per day in each of their Woot pages (Woot, Kid's Woot, Wine Woot, Shirt Woot). The items range from electronics to tools to toys and everything in between. Some are practical, some are fun, and some are just a waste of money.

It is worth going to the site just to read the item descriptions. They can be hilarious sometimes. Before making a purchase READ THE FULL DESCRIPTION! Some of the items are new and some are refurbished but they will always tell you.

It helps to compare the items with other sites and retailers/e-tailers to see if it is really worth it.

Shipping is $5.00 per order so purchases of more than one of the same item will still be $5.00 making the per-item price less.

I have found some amazing buys on Woot and have never had a problem with ordering, shipping, charges, or anything else.

Although based on their business model I wouldn't expect them to allow returns, their policy for defective items is what brought my rating down to only four stars. In the FAQs they try to convince the customer to return it to the manufacturer and state that if the customer has to return it to Woot, the customer is liable for the return shipping. I think this is unfair for a defective item. Other than that Woot is a great site.

Works with vendors that they know can't fulfill orders.
They have really gone downhill since the amazon deal.

I purchased an iPhone XS from this company last week. As you can see from the product description screenshot attached, it was sold as "fully unlocked". It is supposed to work with any unlocked GSM phone. However, when I received it and put my Mint Mobile SIM card into it, it showed that the phone was locked. Screenshots are attached.

Woot said they could not ship out a replacement because the phone came from a third party seller, something that was not disclosed to me at the time of purchase. Woot claims that their phones are tested and guaranteed to work before being sold. I doubt this was tested at all, because it turned out that it is locked to a carrier in the UK (another screenshot). Woot did offer me a refund if I returned it, but I would have to do it at my own expense, plus take it to a UPS store or else pay more to have them pick it up at my house. I do not drive and currently do not have a reliable phone to use Uber or Lyft on. Also, even if I did send it back, it takes forever to see a refund. So I decided to keep it and have it unlocked myself, after running the IMEI through Mint Mobile to make sure my SIM would work on it. They said that it will work once I can get the phone unlocked.

I had to pay just to find out who it is locked to. Since it's locked to a carrier overseas, nobody local can unlock it, but this online company that is somewhere not in the U.S. says they can. All in all, I paid them $76. It was either that or return the phone to these crooks and be out both the money and the phone.

Woot offered me a partial refund of $50 to keep the phone. I want them to pay for the unlocking fee, and $50 won't quite cover it. I accepted the $50 and said I'd be reporting them to the BBB (which I already did). Not expecting to see the $50 any time soon, but at least this way I will have a working phone soon and won't be out the money and the phone.

So let this be a warning. Next time I will plan ahead and buy my next phone after this one direct from Apple. Not worth this hassle to have some bucks.

I bought a product that did not work, I returned it, and 3 weeks later I am still trying to get my refund!

Terrible customer service! Total Ripoff!

I ordered 4 monitors and 2 dual monitor stands from these jokers for our business that were never delivered. They don't give a $#*!.

Woot forces the customer to contact Fedex to get the packages traced, force the customer to keep on the Fedex tracers, then when the package is considered lost by Fedex tells you to contact Woot to send a replacement shipment, then Woot tells you to file a claim with the local police department and then, and only then, will they consider what to do! Such bull$#*!!

I didn't know Fedex miss-deliveries is a crime! I can't wait to see the look on the cop's face when I ask to file a police report for the missing package.

So, if you order from them you are rolling the dice. They have terrible customer service, no care at all that you ever receive your purchases, and make you do all the work, which not only eliminates any cost savings you might have gotten but cost your company money for your labor. Here is an excerpt from their last email to me:

Email telling me to contact Fedex:

Hello,

Sorry you haven't received your order. Please contact FedEx to initiate a driver follow-up/trace. They will research the delivery and contact you with more information. We would ask that you be the one to make this call because they will ask specific questions about the delivery location. In the meantime, please check with your neighbors and/or complex office (if applicable) to ensure that they have not received the package in error.

*******339

Please let us know what they say, so we will know what we need to do to resolve the problem.

Regards,
Nicholas
Woot Member Services

Email telling me to get the police report:

Hello,

We are very sorry to hear that your package has not been located. Please contact your local law enforcement office and file a police report regarding your missing item(s). Please reply to this email with a copy of the completed report. Once we receive this information, we can investigate what action to take. We apologize for the inconvenience.

Regards,
Nicholas
Woot Member Services