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Nicole A.

Contributor Level

Total Points
86

1 Review by Nicole

  • Woot!

1/13/17

I just found out that the order I placed on December 14, to be delivered December 21 first, with expedited shipping for Christmas was CANCELLED! I never received an email letting me know this was the case. I gave presents as Christmas that said "sorry this is lame, you've got a really cool thing coming, but the shipping was delayed' Now, the really cool things aren't coming. NO ONE EVER TOLD ME! NO EMAIL! NO PHONE CALL! NO REFUND! ABSOLUTELY NO COMMUNICATION!

I called two days after it didn't arrive and was told that there was a back order due to the holiday, but that my order would be shipped as soon as the back order was resolved. If this was the case, why was the website not updated to reflect the fact that rush orders could not be accommodated? Why was it not updated to state that the items I ordered were no longer available. There's an entire section for that! Three weeks later, I finally got fed up and called again, only to be told the entire order had been cancelled, that two of my items probably weren't even AVAILABLE anymore, and that oh, oops, we'll have your refund for you in two to five business days.

IF I HAD NEVER CALLED I NEVER WOULD HAVE KNOWN ANYTHING AND NEVER WOULD HAVE GOTTEN A REFUND EITHER!

I AM SO FAR BEYOND ANGRY AT THIS POINT THAT DESPITE NOT BEING ABLE TO GET MANY OF YOUR PRODUCTS ANYWHERE ELSE I WILL LIKELY NEVER DO BUSINESS WITH THIS SITE AGAIN. THIS WAS ABSOLUTELY UNACCEPTABLE.

Nicole Has Earned 6 Votes

Nicole A.'s review of Woot! earned 6 Very Helpful votes

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