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Woot!

How would you rate Woot!?
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California
1 review
0 helpful votes
Follow frances a.
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I ordered a package in Sept. Never got it. I've tried contacting them via their support page a minimum of 5 times with no response. Worst customer service ever!

Date of experience: December 12, 2013
Georgia
12 reviews
3 helpful votes
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Awesome!
February 21, 2016

Products are Always exactly as described from cool trendy t-shirts to kids games and clothes to unusual gifts. Never a disappointment with flat $5 shipping

Date of experience: February 21, 2016
Virginia
8 reviews
14 helpful votes
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Buy at your own risk. Misleading descriptions on products. Very low quality, you definitely get what you pay for, and then to top it all off, customer service is a joke, completely useless.

Date of experience: August 19, 2020
California
1 review
2 helpful votes
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Never buying from Woot again. I bought some sweat pants. Maybe the sizes work in Japan, but not even close here. No way to return the materials. The website is down. Bat guano product quality

Date of experience: May 26, 2022
North Carolina
1 review
7 helpful votes
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Jenn
August 8, 2017

Bought a refurbished iPad for my son. It worked for 7 days. I am still waiting to hear from woot but looking at previous reviews I doubt they will back their word.

Date of experience: August 8, 2017
Texas
2 reviews
2 helpful votes
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Great site
December 3, 2013

Great site- I've ordered many times from them over the past year or so with no issues at all. Always a quick delivery, and they have a no hassle return policy.

Date of experience: December 3, 2013
California
1 review
0 helpful votes
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I understand the low service/low cost business model they have, but if your order is wrong, or incomplete, they better have satisfactory service for a blunder like that. Crappy site.

Date of experience: September 6, 2013
Virginia
2 reviews
7 helpful votes
Follow Mike L.
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If you are looking for a place to spend your money but not get any item you ordered in return, then woot.com is the place for you. I have purchased several items from them before and, even though they were a little slow, they always got my item to me as expected. That was most assuredly before they were purchased by Amazon. Now you can forget about any semblance of customer service. All you can do is type in a text box on their support page and hope and pray they get back to you (hint, you will be waiting a long time so better get comfortable). In this day and age, it is utterly unbelievable that a company could behave in such a manner and expect to stay in business. And what's even more surprising as that as good as their parent company is, they are exactly the opposite in every way. How does that even make sense? Do yourself a big favor and run, don't walk, in the other direction if you even think about purchasing an item from them. It is much wiser to spend a few dollars more on a more reliable and reputable site than to gamble all or nothing with woot.com. Do you feel lucky?

Date of experience: August 25, 2014
Virginia
1 review
2 helpful votes
Follow Fuck W.
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Failing site, won't answer emails, no one is happy with them right now. You can't survive in this economy when you $#*! on your loyal customers like this.

Date of experience: January 27, 2014
California
5 reviews
9 helpful votes
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One deal One day
September 10, 2010

One deal One day.
Limited quantities.

I make sure to check this site each day, just to see what deal they're offering.
They normally sell a pretty decent item for a really good price. And, they also offer a flat $5 shipping rate, no matter how bit the item is or how many of it you purchase.

Great concept, but I've only "wooted" a couple of times. The things that I've bought have worked great and were at pretty good prices. But, I haven't really found myself buying items all that often.

Tips:
Tuesdays are double Tuesdays. You get 2 items for the price of 1.

I do love wootoffs though!
"wootoffs" they happen randomly. Basically it's woot selling off different items at suuper limited quantities. And once that item is sold out, it will move on to the next item, and so on. This all happens until the wootoff is done. Sometimes a wootoff can last for less than 24hours, sometimes it's more. I think it all depends on how many 'leftover' items they have.

Date of experience: September 10, 2010
California
4 reviews
2 helpful votes
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Always a great website to get quality deals and fast shipping. I have never had a bad experience in my years of using woot. Thanks for all the awesome woot offs along the way.

Date of experience: October 24, 2012
California
1 review
7 helpful votes
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I bought a "Refurbished" and "Microsoft certified" Dell workstation from Woot. In my whole life I have bought a lot of refurbished desktop/laptop/cellphone for myself/family/or just for resale. This is the worst! It is a totally used/broken crap. It looks even older than my old desktop which has been used for more than 2 years. The fan sounds crazily noisy! It cannot restart by itself, which makes it no better than a brick cause when you try to upgrade the system it has to restart several times to finish the job, but it can't!
For such a crap when you try to return it you have to pay 15% restock fee and shipping and it already caused me 2 weeks night time. #@%*^*$%@!$&(#^@!&*(
Stay away from such a crap!

I paid this $#*! through Amazon Payment using my Amazon account. This is why I fall into this trap -- I give too much trust to Amazon! This $#*! company actually belongs to Amazon! Can you imagine that? One would expect at least it should "try" to act like Amazon, right? It acts totally the other way-- it is Amazon's flushing toilet!

Date of experience: July 29, 2016
Illinois
1 review
6 helpful votes
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Not even 1 star
July 18, 2015

I purchased a very nice TV spent a good deal of money and was very excited about it. Unfortunately when I opened my TV it wasn't the one I ordered it was a $#*!tier lower end model which could be purchased for a lot cheaper online. When I complained it was kind of like oh well you can return it or we'll refund $52, which is a slap in the face for the difference between the two TVs. And they don't care what so ever, and the TV is back on the site today for sale, which whomever buys it I warn you not to because it's probably not that TV. What kind of business practice is there, the site should be ashamed.

Date of experience: July 18, 2015
New Jersey
1 review
0 helpful votes
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Only have email customer service which take 2 or more day to get an answer by email, to solve a problem may take couple of month. Never ever buy stuff from woot again.

Date of experience: June 17, 2013
California
1 review
2 helpful votes
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This company sells junk
September 6, 2022

I was lured by Amazon name affiliated and stupid enough to buy a google Pixel 2 from Woot. The box was nice, the phone looked OK. First sign something was wrong it came with the battery completely drained. Again I was stupid enough not to return it right away. The phone worked, just didn't hold charge well. After about six months it died completely. I thought OK, now the battery needs to be replaced. I purchased a new battery and did my best to replace it. Found the phone had been previously opened and something done inside. Cracked screen on the way. With the new battery- the same same story, won't turn on. Thought, maybe the screen is the problem now. Bought new screen, replaced- nothing changed. It's just copletely dead. If you are stupid enough like I am and buy something from them, examine your purchase thoroughly. If anything doesn't look perfect, just return it immediately, don't challenge your luck. Or even better don't even deal with them, because I see other people have trouble returning defective or wrong items.

Date of experience: September 6, 2022
Ohio
2 reviews
10 helpful votes
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Bate and Switch
December 30, 2020

On December 1,2020, I purchased Sunjoy A******* Audrey 60-Quart Rolling Cooler Cart, Black for my granddaughter for Christmas when we opened the box today it wasn't what I ordered it is a blue canvas wagon which I don't believe is worth what I paid. I'm seriously upset over this I feel like I got ripped off after all this was a Christmas present and it was embarrassing! Was this a bate and switch item this is so wrong! They offered me $10.00 which to me it was a slap in the face.

Date of experience: December 30, 2020
South Carolina
1 review
6 helpful votes
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You may only return an unopened product. If you open it and it does not work, you may not return or exchange it. If the company that manufactured the product will not repair or replace it, you are out of luck. I purchased an Arris SBG 6580 cable modem. It was listed as a "remanufactured" product but it was a return that was not re-set to factory settings before boxing it up for resale. I had to manually reset the unit for it to operate. The built in WiFi in unstable. It cannot be fixed. I wasted a significant amount of time any money learning that Woot is not a retail channel that I ever want to use again. Ebay provides a better guarantee.

Date of experience: September 8, 2015
Florida
1 review
2 helpful votes
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Be AWARE
July 11, 2022

Never received my order from March 2022. I sent two emails asking about my purchase. On July 10th I received email that I was refunded. Then I noticed unauthorized purchased attempts from my card. I canceled my card and reported Woot to the BBB.

Date of experience: July 11, 2022
Delaware
1 review
4 helpful votes
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Bad product descriptions and support?
March 24, 2023

Ordered an "unlocked" phone. It was ANYTHING but unlocked. After spending a few hours identifying the problem (this was a used phone, reconditioned but with an unpaid balance at ATT) I still have yet to hear back from Woot, who guarantees their products. One check of the general information during reconditioning would have found it was not unlocked but since it must have looked ok, it was tossed in the "SELL IT" box and I got stuck with it.

Date of experience: March 24, 2023
California
1 review
4 helpful votes
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Better off at ebay
January 11, 2023

I bought a 12 count of cleaning supplies and sent only one after a month. One bottle for $50. Good luck getting a response from them. They took me for my money.

Date of experience: January 11, 2023

Overview

Woot! has a rating of 1.6 stars from 391 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Woot! most frequently mention customer service, credit card and phone number. Woot! ranks 247th among Daily Deals sites.

service
91
value
89
shipping
91
returns
75
quality
80
+30