WoolOversReviews 27

The sizing is very inconsistent and if you have an exchange be prepared for a LOT of frustration. I sent a sweater back and enclosed the paperwork for an exchange -- for some reason they ignored. After over 6 weeks without any communications I had to send 3 emails looking for what was going on... they did not respond for a long time then suggested I start over!

Terrible, non-responsive service people - which is too back since the quality is pretty good.

This company has good quality items, but the "no fuss no stress no quibbles return policy" is anything but. I ordered a number of items from them, same size as I ordered in the past, everything arrives way too big. Can I return the stuff? Sure, no problem. Except I have to pay postage... to ENGLAND! Postage costs more than what I paid for the items, and my attempts to deal with the company went nowhere. Be careful when you order from these guys, if it's not right you'll be stuck with what you ordered.

Ordered 5 jumpers over two orders. Large size was gigantic, large enough for a big girthed person. Medium sizes were too small and tight. Three jumpers, two of which were the same style and size but different colours, were all very different dimensions. When I mentioned this to the company, they were swift to blame the size disparity to incorrect laundering, even though the different sizing was before any laundering was done.

The jumpers also had a toxic smell which made my wife sick.

The quality is poor, the jumpers are sloppily made and their sizing chart means nothing to what you get. Avoid at all costs unless you want to waste money on something you can't wear.

I have ordered 4 jumpers from Woolovers (in two separate orders)
Apart from one, which I returned for replacement because it was too small - my mistake - I am very pleased with the quality and fit. The wool quality is not as good as the much more expensive Australian wool jumpers, but for the price at Woolovers, no complaints! The cashmere mix is lovely and soft.
The website is easy to use, lovely photos of real people wearing the clothes, excellent sizing chart for each garment and true representation of colours/styles.
Delivery time was excellent - only 10 days from UK to Australia, shipping price quite reasonable and packaging good.
I will continue to order from Woolovers, and highly recommend them.