Bought a zip up cardigan based on the sizing of two that I already have, the photo of the product was an S and looked snug on the model, but the one they sent me was a full 1-2 sizes bigger than ones I bought before, so that the sleeves are baggy and loose around the cuffs and the whole thing just hangs. So size S is more like a M-L. Silly me to assume that the new size S would be the same as the old size S. I sent them a photo of the old cardigan overlaid with the new one to show the difference in size even though they are both size S (posted here). When I contacted so-called 'customer service' (took three messages and a week for them to get back to me) they told me they'd 'changed their sizing' and refused to provide a return label. Which is a load of hogwash since I ordered another different style in S at the same time and it's the same sizing as the others that I have (I always order the same 2-3 styles same size, in different colours) and fits just fine. So I have around 8 Woolovers jumpers/cardigans in size S that are ALL THE SAME and yet somehow this one is massive, whose fault would that be? It's a shame that your reputation, honesty and keeping a loyal customer is not worth $15 postage to you. It says a lot about your company that you can't take responsibility for your dreadful manufacturing. Terrible customer service and even though I've been a customer for several years, I will not be buying from them again. Buyer beware.