Waited for 10 days for a simple pattern for grandkids sled called to ask about the delay she hung up on me how flipping rude must be all the inbreeding in West Virginia will never use these people again. Avoid this company at all costs.
Most unprofessional online businesses I've ever dealt with. I called in the order and was assured I would receive tools I needed within a week. I used 2 day air to guarantee this as well. Got a call back a day later because they wanted to confirm I actually ordered because that's their policy... ok. 5 days later- when package should be arriving I get confirmation package will ship. So much for gaurantees. Shop somewhere else.
I recently bought my uncle a gift certificate from Woodcraft--he loves woodworking but already owns hundreds of wood gadgets (ie, I couldn't possibly pick out a specific present for him). Woodcraft has a good selection of woodworking tools and wood, as well as reasonable prices and physical stores (in addition to the website) so the gift certificate worked out to be a good present. The only ding I give them is that after I ordered I was inundated with email deals from them. Otherwise, definitely recommended.
Communications were not good, but they did come through and get it delivered before Christmas. Bumping them up to a 4 as it is the busy Christmas season.
I wish I'd read the reviews prior to ordering. Same experience as others. Immediately charged my credit card. Got email thanking me for order and provided link to check order. Link produces error message, After week called. Got run around. Not in stock. To be shipped from manufacturer, but no information on when. Supposed to be Christmas present ordered 2 weeks in advance. Now less than week out with no information on status. Ordered 3 other presents on the same day as this one. Others have all been delivered,
I decided after retirement to take up woodworking to build furniture and other wooden things. Upon visiting my local Woodcraft store, I quickly discovered a store that could provide me with everything I could need to pursue this hobby. Not only does this store carry every tool or machine you might need, it also carries accessories, project plans, wood, and classes that are conducted in house using the tools needed to accomplish the project. Even if you simply are fascinated by tools, it is a great store to visit. The staff are all woodworkers so you can draw from their knowledge and advice.
I ordered one item on November 29th and as of today, 12/14 it still hasn't shipped. No emails from the company or replies to my contact attempt. Finally called a 1-800 number and was told I won't receive it by Christmas even though it was guaranteed to ship within 5-7 business days. Will not do business with this company again.
I purchased a lathe. Was told shipping to Big Island three times. Took time off of work costing me big time. Woodcraft cared less. I received three different stories about the lathe. I lost 350$ in pay because they failed to deliver. I feel thankful for Amazon.
Bought A needed tool from them because they said they could get it to me the quickest. Order missed three dates and part of order is now backordered and won't be received for at least a month after original delivery date. I unfortunately don't have the option of delaying my customers for a month. Will never buy from them again, how can you buy from a company and then have no idea when items will actually arrive.
Ordered some purple heart blanks, were on sale for good price, website said in stock, after order complete, received email saying on back order, after 10 days, order canceled. Wasted my time, didn't offer discount, or substitution.
Bad experience with an internet order from Island Woodcraft. First Doug shipped the wrong item, then was unable to deliver the correct item for three months, then refused to give me a refund after I declined to pay an increased price. I felt that I bent over backwards to do business with a local company, and when he couldn't deliver I was met with a cascade of excuses. The best was that he couldn't give me a refund "since the Paypal time limit had expired", which of course was due to him shipping me the wrong item, and the shipping delay on the correct item from his supplier! Doug later changed that to 'our policy is no refunds, store credit only", then he tried to blame me for ordering the wrong item. Although this was a small $$$ transaction, I found it very disappointing that Doug was more concerned about the money than about keeping the customer happy. I would not recommend doing business with Doug under any circumstances.
Great store! It is like Christmas when I go there! They carry a great selection, and also have frequent training classes. Good prices and frequent sales. When I get their sale brochure, I often find one or two items I need/ want, and then I go to the store and leave with many more items.
Love the place, but need to limit my visits...
My wife purchased a SuperMax sander from WoodCraft as a Christmas gift for me. It was their only one in stock, they wrote Sold, all over the box and stored it in the back room. I found out while doing the bills and was excited, went to pick it up the next day... they sold it to someone else! This was no longer theirs to sell once my wife made the purchase. They didn't even offer to have one delivered to my home, nothing, just wait until we get another! I got my money back and ran out to Rockler's and they had it and were shocked WoodCraft would sell what belonged to someone else! Me too! Will never go back, they lost a regular customer.
My order is way over due. Contact with their customer service is non-existent. The only response is from UPS but I don't want to talk to them. No one gets back to me. Don't know what to do except flag this with the BBB/IRS and hopefully get something back from a tax write off on the loss. I thought their one store here in Hawaii was bad...
I finally got my 1 gallon package of waterlox after a week. 20 bucks for shipping? Really?
I thought I got a deal from you guys when comparing prices online, but I would have been better off ordering from Amazon.
2 day shipping and I would have even saved 15 bucks.
The way their website/checkout works is misleading. That they do not have a way to calculate shipping, and that I received no confirmation email of my order
Is flat out ridiculous!
I gave woodcraft a shot because their employees at their store have always been helpful. Thought they were a good, helpful, and straight shooting company... I was way off!
Instead of recommending them I will make it my mission to do the exact opposite for the rest of my life.
SHOP SOMEWHERE ELSE!
I called them to say the doors are wrong and they said it was down to me on there awful site I know I clicked on the right doors seems like they send you what they have at the front of the pile woodcraft company will not be used by me again
I Purchased a product they had listed on Ebay and 4 hours after I paid for it they refunded my money and said that the price I paid was a mistake and the new price is 160.00 more. They refused to honor their original price. People in West Virginia don't act like that.
Diana
I spent over $100.00 on a peg board kit. It was never received. After talking to customer service they told me that something was wrong, because the had a shipping weight of approximately 2.5 pounds, and a peg board kit would be much more weight. After all that they still would not get back to me about this problem. Make no mistake, they don't care about me, and if they don't care about me. They don't care about you. D
The shipping company could not keep the date the promised 2 times, the third time i told them to forget it now they are charging me for the return shipping for something i never got. Great customer service.
Ordered an item almost a month ago. Advertised that item would ship within 5 days. Almost a month later I called for status and was told that the item was out of stock at the manufacturer. If I had not called, I wouldn't have known. Highly unlikely that I'll order from them again. Looking at the historic poor reviews, I wish I'd listened...
I ordered from Woodcraft almost a week ago, and it still hasn't shipped. On the same day I placed the order on Woodcraft, I also placed orders on three other sites. The other orders arrived days ago.
I like going into the store, but definitely no a go to online store if you need something within a few days. The other guys got that covered...
Overview
Woodcraft has a rating of 1.3 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Woodcraft most frequently mention customer service and day shipping. Woodcraft ranks 67th among Woodworking sites.
- Visit Website
- Parkersburg, WV, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members