Woodcraft

I wanted to share my recent experience with Woodcraft because it's been frustrating and disappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. Woodcraft charged me $165 in shipping, and I was told everything would arrive in 7–14 business days. A few days later, I learned the sander was backordered for at least a couple of weeks—yet they'd already charged me the full shipping cost. Then, not long after, Woodcraft sent out a promotional email advertising free shipping on the exact item. My main item still hadn't shipped, but there was no offer to adjust or refund my shipping charges. I contacted Woodcraft's Customer Service, hoping they'd make this right. Unfortunately, I haven't received a satisfactory response or a refund on the shipping fee. It feels like they're charging me for something that could've qualified for free shipping if I had placed my order just a bit later—or if they had been upfront about upcoming promotions. I'm posting this so others can learn from my experience. If you plan on placing an order with Woodcraft, consider asking about upcoming promotions or clarifying shipping policies ahead of time. I really hope Woodcraft addresses this and improves how they handle backorders and promotions in the future.

Ordered a router table off of Amazon from this company. It only had 4 reviews on Amazon, and only one had any text. It just said someone bought one for their son and he loved it. Was leary but the picture looked good and and figured I'd take a chance. Bad idea. Right out of the box, terrible instructions. Pictures helped, but only because I know what I'm doing. Someone less handy would be in trouble. Then there's the product. 100% particle board, cheap MDF. The stuff split while putting the screws into the pre drilled holes. And I was using a screwdriver not a power tool. For a hundred dollars less I could have got a name brand that was better quality. And I'm convinced after reading a previous review that the only positive ones are from company imposters.

Bought woodcraft berry today.
The wicks keep going out no crackle as the wax is so far up the wick. Don't know what the wick is made of as no information on the label. Meant to be some sort of wood?
Please don't waste your money you will be better off with a tea light…….

July 31,2020 I placed an order for a Ricon Rip Fence. Web Site indicated In Stock when I placed the order. Later I received an email indicating it was on back order and expected to be delivered the following month. Here we are on January 19,2022 and I'm still getting emails indicating item is on back order and should be delivered next month. Let's see if they can deliver before two years has elapsed. I believe this item has been discontinued and Woodcraft does not want to refund money even if they never deliver the item. I now do my online and in store purchases at Rockler.

Paid $13.99 shipping at Woodcraft online for a box of useless Baltic birch plywood for scrolling...
Warped, horrible finishes on both sides and even sanding pigtails on the veneer. They will take it back but you have to pay another $13.99. I have $50 invested in a box of plywood that's good for firewood. The retail store wouldn't take it back either... NEVER again! PS Customer service at both places was rude!
The edges of their so called Baltic birch plywood should NOT have these voids!

Today was my first visit to their Harrisburg Pa store.
Was greeted at the door, the niceties stopped there. Was never asked if i needed help as I wandered around.
Found what I needed but as I was looking at some other items an employee escorted another customer to the same area.
I was almost pushed out of the way so they could look at something. Kinda said excuse me but I had to move or get run down. I wasn't done but went to check out the clerk was talking with another employee.
I had to wait until they were done never acknowledged me finished up offering a bag. Have a good one was mumbled.
Not sure if it's because of how I look or being female but my money is as good as anyone else.
I prefer to use local businesses but may have to go back to online.

Things that were posted as in stock was indeed out of stock and no communication to the customer. A call to the customer service connected me to a nasty racist who told me I should learn English or return to my country. Avoid this company.

Spent $5,000 on a CNC.A few weeks later I attempted to buy a 3d router bit for my machine. The rep was condescending. Told me they don't sell those bits. I said that you do sell the bits. I showed him where it was. After he was shown to be incorrect he was very angry at me. He told me I was not allowed to hold the bit at the counter until I paid for it LOL. I will never return to woodcraft in Henrietta NY. I wish I could return my CNC and buy it somewhere else.

I recently ordered a table saw from woodcraft,, their customer service was spot on,, i called them about an extension wing that was damaged and they sent me out a new one and when i asked how i needed to send the old one back they told me just to trash it,, really good people,, i live about 70 miles from a woodcraft store but personallity i had rather pay the shipping fee than to drive the 70 miles,, it was delievered right off the truck and rolled into my garage for assembly,,

I have been a long time Woodcraft customer. A few years ago I moved from Virginia Beach to the mountains so there is not a store near me. On a recent trip to visit her mom, I asked my wife to stop by a woodcraft and pick up an item. Unfortunately, the store staff placed the right item but the wrong size behind the counter for her. A month or so later I was making a trip with my grandson to his first major league baseball game and the route took us near the Woodcraft in Leesburg Va so I brought the item along to exchange it.

Despite having the correct size in stock, the Store Manager refused to exchange the item because it was not purchased at his store.

I have ceased doing business with Woodcraft. Mistakes happen and I have never seen a retailer who not exchange an time for the same item in a different size.

Ridiculous company. I order bandsaw it says next day shipping and order in stock,, 3 hours after ordered it says backorder, 3 hours after again website show in stock, i called to company se said fraud department has to contact you. Why? No answer. I asked you have item she said backorder someone waiting same item almost 2 months. If you don`t have item why website show in stock...

On 3 Jul I went to Woodbridge (32 mile) buy butt chisel set, returned with nothing. On 4 Jul Woodcraft still advertising "only a few left.
Response from Woodcraft- back in stack shop again.
NEWER WITH WOODCRAFT!
I received offer from Woodcraft - free shipping! Order placed!

Avoid classes with Rod Montgomery. It's not a woodworking class, it's a political rally complete with his wife trying to hand students pamphlets about Jesus. Seriously. I cannot believe a woodworking class was this inappropriate on this many levels. I left after Rod made a crack about the "right side of the border wall", then went into defensive mode when I told him and his wife they were acting inappropriately. Woodcraft's owner needs to make sure classes are focused on what people are paying to learn. No one is paying to hear some aging Marine's bigoted world views or get converted by the tag-along helpmeet Mrs.

I decided after retirement to take up woodworking to build furniture and other wooden things. Upon visiting my local Woodcraft store, I quickly discovered a store that could provide me with everything I could need to pursue this hobby. Not only does this store carry every tool or machine you might need, it also carries accessories, project plans, wood, and classes that are conducted in house using the tools needed to accomplish the project. Even if you simply are fascinated by tools, it is a great store to visit. The staff are all woodworkers so you can draw from their knowledge and advice.

I ordered an Axe online which according to the website was in stock, days later I get an email stating that it was not in stock and they put it on back order with a TBD date of delivery I don't know about most people but I don't trust companies that will change my order to a back order without consulting me to see if I'm OK with it first. I tried calling the phone number listed on their website and it is a nonworking number and you can't reply to the email they sent you. So you have to find another way to contact them and cancel the order.

I got a Christmas gift card three years ago for $75. I went to buy something this past week and it did not work. After several phone calls to customer service, they said the card was used TEN years ago. I asked, how is that possible when I only uncovered the four digit pin number this past week. They stuck to their story of the card being used ten years ago. Safe to say, you should never do business with WOODCRAFT.com. I am out the $75!

As a woodworking hobbyist I would just like to say that the customer service at Woodcraft is just atrocious. I've been ordering from Woodcraft for over five years and had good and some bad experiences, and now a really bad experience for a project developed for dimensional lumber sourced from Woodcraft that all needed to be the same species. Woodcraft processed my order charging the entire order amount even though one for the items wa shown to be on back order which was initially acceptable to me. But after two delays I've cancelled the order and only will receive a refund for those items that they never shipped to me. That's right, Woodcraft will refund to me my money they took for items they never shipped but won't refund money for an item that they didn't ship to me. The customer service agent I spoke with claims their site says that they will process charges for an order regardless of whether or not they can ship what was ordered. Well my bad on that one of its truly published on the site. But its just going to be the last bad experience I've gotten from Woodcraft. I won't make the same mistake again in not being able to get my money back from Woodcraft.