WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
Was about to give up on repairing my kitchen's wooded trash bin when I found the perfect tool for holding the wooden lid frame while the glue dried. Worked like a charm and very easy to use. Have used it on other framing projects now that I have the right tool.
Dear Carl,
Thank you for your review! We're glad to hear that you were able to find the perfect item to repair your wooden trash bin! Your taking the time to share your thoughts here means a lot to us. Thank you so much for stopping by to share you experience and for being a terrific customer.
Whether it's top quality tools or their large variety of unique items, you can count on Garrett Wade to have you covered! And, best of all? If you take an hour or two to just browse their latest catalog, I can almost guarantee that you'll find plenty of things that you didn't know that you just had to have!
By the way, their customer service always goes above and beyond...
Dear Jerry,
How nice to hear how pleased you are with our products and our service! It's our genuine pleasure to bring these unique items to our customers, and to offer further assistance when needed. Thanks very much for your thoughtful review!
Got into this site looking at wood cutting tools. I stumbled on to waffle maker, looked good, wife's birthday coming up, breakfast is always an adventure.
Actual waffle maker is a nice package. Can get away from freezer waffles, unless we have extras.
I would like it to be about one more row around of the nubbies, yielding a larger waffle. This is great, maybe another model.
Dear Loren,
Thanks for letting us know how much you like our items and in particular, the waffle maker! We hope you wife has a wonderful birthday and enjoys the waffles that you will be making for her. That's an excellent suggestion and one we will certainly consider. We truly appreciate your taking the time to post such a thoughtful review!
While the Garrett Wade products are (mostly) phenomenal, they don't communicate much. No e-mail is sent when the order is received it would be nice to have an order number to refer to; nor is shipping information ever provided so packages can be tracked.
Dear Gretchen,
Thank you very much for your order! We're very sorry to hear that you werent' kept up-to-date on the status of your order. We're not quite sure why this happened and will look into this further. Your feedback is much appreciated!
They have an excellent return policy, great customer service that responds to your inquiries in a timely manner! I had bought an item that I had used that didn't work as well as I had hoped. I wasn't sure if I could still return it, even though it was within the 90 days return period. Sure enough, Garrett Wade accepted the return and refunded my full purchase price! Also, all the items I ordered from them have always arrived as scheduled, in perfect condition and ready to use. Will continue to order from them as needed.
Dear Gregory,
Thank you so much for being such a great customer! It has been our pleasure to assist you and rectify the issue that you had with the product. We truly appreciate your taking the time to write such a thoughtful and nice review about us. Thank you kindly!
My wife is an avid gardener. Garrett Wade has many things that Gardners covet and use frequently. Not only is their selection vast, their service is top notch and shipping is fast! I f I need a gift for my wife, Garrett Wade is usually where I start looking! (plus the Jewelry store, ha!)
Dear Rick,
How wonderful to hear how happy you are with our products! We're so pleased that your wife loves our gardening tools and we hope they serve her well for many years to come. Thank you for taking the time to share your experience here with others. And for being such a terrific customer. We hope you have a plentiful harvest season!
I have a high regard for Garrett Wade tools but very low regard for their service. Having placed an order GW proceeded to notify me it had been shipped. They used UPS. UPS notified they were delivering it and then notified me it had been delivered. It had not been delivered. When I was finally able to contact UPS they told me they had delivered it to the US Postal Service. When I was finally able to contact the USPS they could find no record of the parcel. When I went back to GW they just kept telling me I needed to contact the USPS. So they had taken my order and my payment, chosen their business partner(s) and would not take it on to find out why they had failed in fulfilling the order.
As seniors' hands weaken over time ratchet pruners are the answer! Not only does Garrett Wade offer top quality pruners, their advanced ratchet mechanism, bright colors that are easy to see amongst the plants, and secure belt holster all add to this wonderful pruner!
What a nice review, Connie! We're delighted to hear how much you like them and how easy they are for you to handle. Thank you so much for your order and for taking the time to write and let us and others know. We appreciate it!
2nd purchase from GW.
Did not receive a confirmation email to 2nd order, which made tracking/receiving difficult, but customer service made everything good in the end.
Must have been a glitch.
I left a negative review in the midst of frustration in trying to locate my purchase.
Ultimately, good products and good customer service.
Bumps in the road happen and they handled it well.
Thank you GW Team.
Dear Katyln,
Thank you so much for your order and your patience. And also for taking the time to write such a nice and thoughtful review. We're sorry that there were some issues but we're happy to hear that it was all straightened out for you. We truly appreciate your loyalty!
I purchased a few items for a barn project and everything is just so darn good! Check out is easy and everything arrived in secure packaging and in a reasonable time frame. I'm a very satisfied customer.
Dear Robert,
We're delighted to hear it all went well and are very pleased to hear how much you like our products! Thank you for your order and taking the time to leave us such a nice review.
Garrett Wade sent me the incorrect item and refused to correct it or issue refund until compliance with their return systems. They specifically offered a free version for the inconvenience but that turned out to mean that the item I had already paid for could be sent. I followed up with multiple genuine reviews on items purchased from Garrett Wade, in light of my very poor experience with their customer service, but those were never made publicly available, my refund was mysteriously never processed and email correspondence went ignored. When I tried to speak with them on the phone I was 'disconnected'. This is a company that clearly spends more effort on their marketing than quality, customer service and integrity.
Dear Aaron,
We're very sorry to hear of the disappointing customer service that you received. Can you please write to me directly at susanm@garrettwade? We would like to have someone call you to resolve this for you as soon as possible and will need a good phone number where you can be reached. Thank you so much.
GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs.
The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped.
The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.
Dear Michael, Thank you so very much for your wonderful review. We're very happy to hear everything went well, and that you are pleased with our products.
I've made many purchases lately. Every item has been of highest quality at very reasonable price. Some things I've never seen anywhere else. Shipping is always prompt. I thoroughly enjoy dealing with GW.
Great price, fast delivery, good product. Shopping online with this firm has been a long time good experience for well over 25 years. Garrett-Wade never disappoints a customer. Excellent service, unique products, fair pricing.
Thank you so much for being our longtime customer, Jim! And for stopping by to let us know it went well. We truly appreciate your loyalty and your taking the time to post a review.
Unique selection of products in GW catalog. I'm hoping the German made safety goggles are a hit with my son- they look so cool and are well made. Just he needs for his copper etching hobby...
Dear Karin,
Thank you so much for your order and for your thoughtful review! We hope that your son will be very happy with the German-Made Safety Goggles. Your feedback is much appreciated!
I've long known that the right tool is half the job and GW offers the best tools around, a great variety and often surprises with new ideas. It's, by far, my favorite store when it comes to finding what I need to fix things and spend time resting from my other obligations in life.
I purchased a weed puller from Garrett Wade and as usual, it was a flawless transaction. I got a great tool at an excellent value and it arrived ahead of schedule. I have never had any problem with GW... so I cannot share any first hand knowledge about their customer service dept. No doubt in my mind that they are excellent as well.
We truly appreciate your sharing your experience, Richard! We're so glad to hear that it all went well. We hope you will be very happy with all the items you purchase from us. It's our pleasure to serve you.
Garrett Wade sells a wide array of very high quality tools, leather and canvas items for craftsmen and gardeners. I've been very pleased with my purchases and interactions with them. Gardening is so much more satisfying when one has good tools that work well.
Purchasing with Garrett Wade was a breeze and I found these doormats at a very reasonable price. The mats themselves are extremely effective at scrubbing off any debris on your shoes and seem very durable. One caveat is that they are fairly light and slide around a bit. I suggest placing them in a boot tray or other means of keeping them in place.
Thank you very much for stopping by to share your thoughts, Dennis! We're pleased you like the mats. Thank you also for your suggestion about keeping them in place. We truly appreciate your taking the time to post.
Overview
Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Donald,
Thank you very much for your order. We're sincerely sorry that it took so long to reach you. At the time, our shipper was experiencing a logistics issue which has since been resolved. We will be looking into why you were not informed on the shipping confirmation, and also why no one was able to assist you at our 1-800-221-2942 phone number. Since your package was late and you did not receive satisfactory assistance, we have issued a credit on shipping which should appear on your statement within the next 3 business days. Please accept our sincerest apologies.