Garrett Wade

2nd purchase from GW.
Did not receive a confirmation email to 2nd order, which made tracking/receiving difficult, but customer service made everything good in the end.
Must have been a glitch.
I left a negative review in the midst of frustration in trying to locate my purchase.
Ultimately, good products and good customer service.
Bumps in the road happen and they handled it well.
Thank you GW Team.

While the Garrett Wade products are (mostly) phenomenal, they don't communicate much. No e-mail is sent when the order is received it would be nice to have an order number to refer to; nor is shipping information ever provided so packages can be tracked.

Got into this site looking at wood cutting tools. I stumbled on to waffle maker, looked good, wife's birthday coming up, breakfast is always an adventure.

Actual waffle maker is a nice package. Can get away from freezer waffles, unless we have extras.

I would like it to be about one more row around of the nubbies, yielding a larger waffle. This is great, maybe another model.

Was about to give up on repairing my kitchen's wooded trash bin when I found the perfect tool for holding the wooden lid frame while the glue dried. Worked like a charm and very easy to use. Have used it on other framing projects now that I have the right tool.

WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.

They have an excellent return policy, great customer service that responds to your inquiries in a timely manner! I had bought an item that I had used that didn't work as well as I had hoped. I wasn't sure if I could still return it, even though it was within the 90 days return period. Sure enough, Garrett Wade accepted the return and refunded my full purchase price! Also, all the items I ordered from them have always arrived as scheduled, in perfect condition and ready to use. Will continue to order from them as needed.

While searching for a number of different items, my search took me to Garrett Wade's website. Since, I have purchased a number of items. Great quality was one of the biggest plusses to their items.

Japanese garden tool that will fit my needs. Small, light machete to help that over grown areas.

Great thin knife, that feels good in pocket.
Came scary sharp.

Unique selection of products in GW catalog. I'm hoping the German made safety goggles are a hit with my son- they look so cool and are well made. Just he needs for his copper etching hobby...

I returned an item and failed to put my return slip in there, but used the UPS slip. Because I can't find my UPS slip they are refusing to give me credit. When the item was received they should be able to tell who the customer is by the UPS slip. When I inquired via email thinking it would be simple they customer service reps were clueless and didn't even try to help.

I've purchased several tools from Garret Wade and been very happy with the quality. After a recent issue where I was unable to obtain a discount on an on-line order, their customer service rep contacted me and issued both the discount and refund on a second item. Her personal emails were immediate and much appreciated. I will continue to order from Garret Wade and won't be shy about contacting Customer Service if I have a problem.

I have ordered items from your catalog for years. Your merchandise is first class. Imagine my dismay when this past year I found out that you do not ship to Alaska. Putting Alaskans all in the same jar is a mistake. Residents of Ketchikan, Alaska's most southern city is 1000 miles from Alaskan cities in the northern part of our state. We are closer to Seattle Washington, and you mail to them. I am so disappointed in this decision to lump us all together as we are such a massive state with such differing mailing outcomes. I have already easily found another company that doesn't discriminate against Alaskans.

I wanted someone to just give me an RMA and an address to return the product to. Instead, I got more work to do.

I wrote a review on Garrett Wade's poor customer service and not standing up to their agents' promises. Well, after that negative posting Garrett Wade did contact me and made the situation right. Not to negate that it took forever and several hours on the phone to get them to do what they first promised. In the end they did refund my purchase price for misrepresented merchandise.
Thank You, Garrett Wade

Really enjoy using this vice. Its heavy and operates smoothly. It's larger than expected but enjoy how it rotates on multiple axis and the pipe jaws. The only feedback was that the 2 bottom clamp jaws were a bit inconsistent; clearly handmade and so I like that but they could have been a bit more precise when refining the shape. Didn't think it was worth docking a star though since it doesn't impact perforce and I'm probably just a bit particularly.

Placed an order for the new multifunction garden hose nozzle to replace a nozzle that I had worn out. Got a notice that my order had been refunded, but no reason given. I know with new products and Covid delivery problems, availability can be impacted, but would have liked better information than we credited your card back for your purchase. Nothing about why it was cancelled or if it would be available in the future. Now I have to start hunting for a replacement from another source. Disappointing!

Awesome product so much better than grabbing a ladder thanks to the telescopic handles. I am very pleased with my purchase. I have wanted these for 3 years and now I have them.

Site is simple and clear. Products are obviously evaluated by the company--nothin cheesy, cheap, or trendy. The business end is as thoughtful as the products. Discounts are available allowing the months and years of my orders to provide free shipping plus an additional award (without having to meet a price target each time I fall for another item.)

My wife is an avid gardener. Garrett Wade has many things that Gardners covet and use frequently. Not only is their selection vast, their service is top notch and shipping is fast! I f I need a gift for my wife, Garrett Wade is usually where I start looking! (plus the Jewelry store, ha!)

I like all my purchases. I receive emails on sales and other products. Will in future will probably buy some of these.

Purchasing with Garrett Wade was a breeze and I found these doormats at a very reasonable price. The mats themselves are extremely effective at scrubbing off any debris on your shoes and seem very durable. One caveat is that they are fairly light and slide around a bit. I suggest placing them in a boot tray or other means of keeping them in place.

I purchased a few items for a barn project and everything is just so darn good! Check out is easy and everything arrived in secure packaging and in a reasonable time frame. I'm a very satisfied customer.