I first ordered from Garrett Wade in 2015- a weeding tool for my father who has back issues. He loved it, so I decided to try some of their gardening tools out for myself. I am glad I did because I've been using the same set of pruners for 5 years now and haven't had to run to Home Depot for a cheap replacement like I used to. I've never had a problem with customer service as some others have, but I know they're a small operation, so it might happen from time to time. If you're looking for high quality tools for gardening or woodworking, I'd highly recommend. Have had nothing but good experiences with them.