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Wondershare

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GB
1 review
0 helpful votes
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Thank you
October 19, 2020

Thanks for your help I had the old version of wondershare and wanted the old package as have old license. Everytime I downloaded old packed it kept upgrading automatically so Amanda from helpdesk sent me full package of old version. Thank you for your help :) great product.

Date of experience: October 19, 2020
Maryland
2 reviews
0 helpful votes
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I have a small business. I am not a PDF power user but I have tried a few different products. I found Wondershare to be the best and stopped looking. The user interface is intuitive and the tools are easy to use. I have only used customer support a couple times and they were very good. Also, a great value!

Date of experience: November 10, 2020
Colorado
1 review
7 helpful votes
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Awful, not wornderful
September 1, 2016

Their sales tactics are shady and slimy. They advertise that the combine function for their pdf product is free, taking the time of the interested party and then they do NOT allow use without a watermark. Borderline con. I bought their product because I am desperate for the function to meet a deadline... now I have to wait 30 minutes for the watermark to come off the document. I am angry and would NEVER recommend their product to anyone, no matter how good the function. Then I tried to provide feedback to the product manager and the submit button did not work. Classic. They are not wonderful. They are awful.

Date of experience: September 1, 2016
Singapore
1 review
0 helpful votes
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I bought their product and it didn't work for me. I explained to them and requested for a refund. They were very patient in understanding the problem and guiding me through it. In the end when there was no conclusion to the problem, they acceded to my request for refund

Date of experience: August 26, 2020
Romania
5 reviews
20 helpful votes
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Scam of a tool
May 8, 2023

They claim to be free but can't do anything without paying an arm and a leg.
It's illegal to write an entire page top to bottom scrolling 5 times how it's the best out there FOR FREE but none of it is free. CROOKS. Scammers

Date of experience: May 8, 2023
Georgia
1 review
3 helpful votes
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I was looking software which would assist us with mind mapping and mapping some of our corporate processes. Edraw seemed to fit the bill. I went on the website, saw that it had a desktop and online version and made the purchase. Much to my dismay, I learned that the online edition was not included my purchase. It was just the desktop version. I don't think anyone would have assumed the online version wasn't built into the pricing based on the website text. I found this to be very misleading. I approached the company for a refund and was promptly refused.

Date of experience: September 2, 2020
Florida
1 review
1 helpful vote
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Ripoff
February 19, 2023

Tried to use this for a simple video tranfer. It did not work. Tried to get online help but chat was not available that day and customer service was closed (Sunday). Had to get the file transferred that day so I found another free convertor off the web that worked great. Tried to get a refund and was refused $55.99 down the tubes. Another Chinese company ripoff.

Date of experience: February 19, 2023
France
1 review
0 helpful votes
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I paid a lifetime subscription to be able to transfer my photos from my phone to an external hard drive as it seemed like a trusted application. I paid and downloaded the app on my Macbook and never managed to do it. I wrote several times to their customer service and never got an answer. They give you the option to be called back and that never happened neither.

Date of experience: December 29, 2022
France
1 review
0 helpful votes
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I've changed the version and the support helped me to transfer the licence to the new version, and helped me with some effects that were not showing up. Really great support, 5 Stars.
Recommend the product also, very easy to use and a lot of effects to play with.

Date of experience: November 5, 2020
Georgia
2 reviews
1 helpful vote
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I don't typically write reviews (negative or positive) on items that I purchase, but I am so angry about my customer service experience with Wondershare that I feel compelled to write this.
I purchased the wondershare EdrawMax ($99.00/yr) subscription after using the crippleware free version. Only then (after using the paid version) did I find out how bad the product is. I then immediately (within hours of purchase) applied for "30 day money back guarantee and was told that my reason for refund "did not meet the criteria". That is, "just because I thought it was a bad product AND it feel short of my needs in many areas, this did not qualify for a refund".
BUYER BEWARE!

Date of experience: October 17, 2022
Indonesia
1 review
0 helpful votes
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Nice App And Proven!
September 23, 2020

This is a first time I did buy a software online because I really need it. It's worth it to buy because I have successfully move all whatsapp data which is 8Gb in total to new phone. The customer service is responsive too... Thank you Wondershare

Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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Don't deal with Wondershare
September 26, 2021

I bought a product called PDFelement from Wondershare. I bought it to change the font size in pdf forms. The product does not perform as advertised. I requested a refund. Wondershare insists there is nothing wrong with its product and refuses a refund. Don't deal with these people. They make promises that they don't keep.

Date of experience: September 26, 2021
IR
1 review
0 helpful votes
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Weak customer service
August 25, 2023

I bought a subscription for the Unlock part of the Dr.fone app but it did not work... They did not refund my money and I got significantly damaged in this regard because I wasted my time and energy. All of my efforts were useless to get my right...

Date of experience: August 25, 2023
Canada
1 review
0 helpful votes
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Do not buy this software. The company claims that it is able to repair corrupt Word files. To test the file, you need to purchase the software. By purchasing it, I attempted to repair my corrupt Word file. On opening the "repaired" version by Wondershare Recoverit software, the file had the same problem. So I send the corrupted file to a product support related mailbox. No response from them for several days. I then request a refund. I am answered:

Sorry for this inconvenience.
We offer 7 days money back guarantee, if there is any technical problem of the software that cannot be solved. We need to collect technical issue data (the files requested above) to submit a refund request.
If you think you can fix corrupted files with this application, you are sure to be wasting both your time and your money.

Date of experience: May 30, 2023
Argentina
1 review
4 helpful votes
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Always after the fast buck, constant updates, they sell lifetime support and upgrades then discontinue products just to introduce a new one that does the same thing under a different name so you have to re purchase and functionalities of old ones such as image sequence imports magically disapeer. With absolutely no support! I wouldn't recommend this company to anyone. Waste of time and money.

Date of experience: June 6, 2023
California
1 review
3 helpful votes
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I needed Software to make playable DVDs, so I purchased DVD Creator. The functionality is limited, there is no PDF reference manual for the product, the on-line support is a joke as it provides VERY limited instruction on a few tasks and doesn't address technical questions (seems Marketing focused). Tried to get a login ID password 5 times, each time got an email back 12 hours later with a code that expired 11 hours ago, so I gave up. This was a bad purchase and agree with other reviewers that this is a software scam (sell a minimally functional product with no support and try to "sell' more products or auto-renew). Stay away from Chinese based Wondershare.

Date of experience: August 12, 2020
Australia
1 review
1 helpful vote
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Itunes revamped
August 5, 2022

Paid $97 after warching their videos of removing screen lock leaving data intact after puying it running software all it does it restores device back to factory i suppose it does what says renoves password and everything else
So its basically just like itunes
3utools is even better

Date of experience: August 5, 2022
California
1 review
0 helpful votes
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Really bad! Beware!
December 28, 2023

Subscribed to wonderdraw last year and was having problems with the software so I cancelled my subscription and they still charged my credit card again. I tried to call and email them but they don't respond.

Date of experience: December 28, 2023
Frank Z. Wondershare Rep
over a year old

Hi Jeff, I understand your feelings, and it would be very frustrating if you were auto-renewed again after cancellation. Would you please report this problem with more details (i.e. Order number and the date of cancellation) at customer_service@wondershare.com? Our support team will investigate this matter and provide the needed assistance promptly.

Look forward to getting in touch with you!

Germany
1 review
0 helpful votes
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This company tricked me into annual subscription that was 12 the price I wanted to pay for 1 month to use it once. After using I cancelled and forgot about this company, only to see them keep charging me MONTHLY 25 EUR. This is a fraud, and how the hell is it online and nobody is doing anything about it? Scammers.

Date of experience: December 27, 2022
Georgia
1 review
0 helpful votes
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LIARS
January 1, 2024

You are LIARS. This is not free at all without the watermark! However you lied and pretended this is some free alternative to IMOVIE. I would not pay for this program if my life depended on it after those shady ethics and business practices.

Date of experience: January 1, 2024
Frank Z. Wondershare Rep
over a year old

Thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to provide an opportunity for the customer to try our software before making a purchase. However, there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.

We appreciate your feedback anyhow and we'll keep improving!

Overview

Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.

service
178
value
177
shipping
95
returns
148
quality
168
This company does not typically respond to reviews