4 reviews for Wondershare are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Japan
1 review
2 helpful votes

It's advisable to avoid purchasing Wondershare products!
June 21, 2024

Warning: Wondershare engages in practices that can lead to multiple payments, which is clearly illegal. If you have already made multiple payments, consult relevant authorities, primarily the Consumer Affairs Agency.

Recently, I purchased a product directly from Wondershare's website and completed the payment. However, I soon received an email from Wondershare stating that the payment was incomplete. Upon checking my card, I confirmed the payment was successful. Initially, I suspected it was a scam email, but the domain and links were legitimate. Logging into my user page on Wondershare confirmed the purchase.

Despite this, I received further emails from Wondershare offering discounts and claiming the payment was incomplete. Clicking the "purchase" button in these emails led me to a payment page. When I contacted support, they requested screenshots and other details but provided no satisfactory response.

The practice of incorrectly notifying customers that payments for purchased products are incomplete and requesting additional payments violates consumer protection laws.
USA:
1. Fair Debt Collection Practices Act (FDCPA)
2. Federal Trade Commission Act (FTC Act)
Japan:
1. 消費者契約法
2. 景品表示法
Canada:
1. Competition Act
2. Consumer Protection Acts
3. Business Practices and Consumer Protection Act

When I communicated this to them, their response was dismissive, blaming automated discount emails and asking me to check the product page.

After verifying, I found no items in my cart. Further examination revealed discrepancies in their logs, showing that "unpaid" orders were actually marked as paid shortly after. Wondershare's support could not refute the multiple payment requests sent for already purchased items, indicating a systemic issue.

While I managed to avoid double payment by checking my transaction history, other customers may have been misled into paying twice. Reviews, particularly from overseas users, highlight numerous financial issues with Wondershare. Although I do not discriminate based on the company's Chinese ownership, their illegal sales practices and poor support are undeniable.

If you've purchased from Wondershare, I recommend checking your credit card statements. For those considering a purchase, be aware of the associated risks.

Date of experience: June 21, 2024
California
1 review
1 helpful vote

Spent 2 hours editing for "free" only to have a watermark on the final export
August 2, 2022

This is actually Micro transaction hell nfkenofjeofjejfnfnslchkshioehdfiokshdzchdshvkldshvl i needed 100 characters

Date of experience: August 2, 2022
India
1 review
0 helpful votes

Does what it says
September 18, 2020

I wanted to fill a PDF document and PDFElement helped me do it. It also converted the document from PDF to Word effortlessly.

Date of experience: September 18, 2020
Egypt
1 review
2 helpful votes

Wondershare vedio editor
June 14, 2015

I think the wondershare vedio editor is amazing and offers great quality editing

Date of experience: June 14, 2015
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