Wondershare

I ordered a software from their website last Oct 29 for $20 and paid via Paypal. They sent a different software and charged me $101. I emailed them back about their mistake and I did not get a reply until I raised a dispute with Paypal. Their response: buy the $20 software using this link... (they sent a link) and then we refund you the $101. I immediately sensed something fishy and pushed back. That is when I searched the Web for complaints against this company -- and was horrified to see the ton of similar complaints from other customers. I tried getting my money back through Paypal but Paypal was equally horrible (that's another horror story). So I ended up losing $101. I closed my PayPal account and now am trying my best to spread the word about both these two crooked companies -- Wondershare and Paypal - hopefully I am able to help other folks from getting scammed by these frauds.

I recently upgraded my video editing suite to Wondershare UniConverter. This is a terrific piece of software and takes advantage of the computing power of my 9 core Imac to convert video really fast. One of the features is screen recording which I had difficulty allowing my Imac to access my microphone and this feature. I contacted customer service and arranged for them to remotely examine my Imac and within 1/2 hour, they had corrected the accessibility. Their service was definitely above and beyond and I highly recommend this software and company. I have other Wondershare products, but this is my favorite.

Wondershare is glitchy and does not perform as advertised. They will not refund your money. Stay away. Burning to a CD and the program says it is complete, but there is nothing on the CD. They cannot explain why.

Hi you pieces of crap, thank you for tricking me into uploading my video to "upscale it" and not be able to download it. I will be going to all your apps and writing bad reviews on them. Also note that I was initially testing your product to potentially recommend it to my agency, you just lost yourselves a potential client.
Maybe that will teach you not to waste people's time. Also, even the first few "upscaled" frames look like $#*!. Peace out, you crappy old $#*!s with a $#*!ty product and even $#*!tier company ethics.

In order to remove the watermark it is nesciasary to buy the upgrade for a year. They operate like a scam.
Poor funtionality. No meaningful support. Long response times. Just a waste of time.
I could not access the 7 day free trial as it is not avalible. So frustrating. I cannot play the clip with any other player. Playing the clip on full screen lead to my computer freezing. I had to shut down and restart during a presentation.
Just rubbish.

Ordered their EdrawMax software as an alternative to VISIO. Missing multiple advertised features, refund refused for multiple, constantly changing, reasons. Support will run you in circles and ask you the same questions over and over. They provide poor software with the intent to defraud.

I purchased the software for 79 dollars. Unaware they were going to take further money on a subscription that I was unaware of. I was unable to use the software due to my computer spec not being able to process the compression. It took over 6 hours to do a simple task of overlaying music to a video. Over 12 hours to upload to you tube, and then my computer crashed. I asked for a refund due to the technical issues on my computer. They completely refused, I used the software for just 1 day then uninstalled. Most other software companies will provide a refund if you cannot use their software. This company do not. Even though they advertised to try for free for 3 days over the Christmas period. Refund policy is extremely confusing- I do not recommend using this company their customer service is appalling. Just happy to take your money - buyer beware.

I bought a months subscription of Wondershare Recoverit to recover a bunch of files that I had deleted accidentally. I ran the program only to find that it was unable to recover said files so I decided to request a refund. I tried to apply for refund the next day but discovered that the only way to do so was to call the support number. I decided to wait til Monday as it was the weekend but each time I have tried to call there have been no agents available to take my call. I am still well within the first seven days but it is seeming like there will never be any agents available so I will never receive the refund that I require. I am on a trip right now and cannot afford to pay for a program that did not work. It certainly seems like they make it impossible to get a refund by making it so that you cannot reach them. I am very annoyed and just want to get my money back.

I purchased product. Less than 24hrs of install I realized this was an unnecessary product purchase and requested refund only to be told personal choice nor to keep is not allowed under their refund policy...what the heck ever happened to product returned.Uninstalled/ unsatisfied money refunded! Horrible business motto!
Never use this!

Purchased their PDF editing software. Navigated to their download web page which my F-Secure virus software blocked. Immediately contacted Wondershare requesting a refund. They refused and pointed me to their refund policy page. What a joke that is. Contacted Visa to request assistance with a refund. They investigated but refused to help stating that it was my problem that F-Secure blocked the web page. Marvelous! Now out $80+.

I used to love this company but unfortunately recently they have changed their promises /terms at will and forced users to spend more money to get the benefits that users should have before.

They used to sell the lifetime plan but in an update, the lifetime disappeared from the page and replaced it with the Perpetual Plan. With the change of the name, the promised lifetime update became only the update of the current version. It shouldn't be if you can't fulfil your promise, you shouldn't have advertised so much and misled buyers.

Sadly that Wondershare has become such a company that doesn't keep its promises and let the customers who have supported it for a long time feel so disappointed.

I bought a perpetual license. Wondershare not only unilaterally took it away from me, they told me I had to purchase a second license based on a monthly subscription. In other words, they conned me out of $60.

I'm finding out more and more that if you want customer service, you yourself will have to do all of the work... sending many emails and screenshots. You basically have to do the bulk of the work. It's tedious and it takes time. The Wondershare software did not work and they refused to give a refund because, according to them, there is not defect with their product. Long gone are the days of good phone communication... you call and talk to a good English speaking individual and they help you solve the problem. Don't waste your time and money with this product unless you enjoy back and forth emails that take forever to solve your problem. My money went down the toilet and they got richer.

They won't refund you money, 7 days refund policy for Dr. Fone is a scam. Also, Dr. Fone didn't help to unlock my Android phone. Dr. Fone just showed me the same information which is freely available on google search, which ofcourse didn't work for me and that's why I bought Dr. Fone on their false promise.

Don't buy, and run!

I bought one of their softwares and after some years it started to crash. I asked the support team and they told me that it was no longer supported so I should buy a new LIFETIME license for the newer version... so becareful... lifetime for them means: until you will have to buy another lifetime license

I purchased Wondershare video convertor with the confirmation that this was a perpetual license but now the program no longer works and to update the software I have to pay again! I can't even use the "perpetual" program I purchased. Beware of this scam.

I purchased a perpetual License, and the money got debited from my card but the website says the payment declined. No email, No order no. And no trace of the money. Wow...
I am stunned that these kinds of companies are still afloat. So I guess I have lost the money for good.
Edit:
I am editing this review. I got my refund from my bank and I repurchased wondershare and its working fine